Reporting a DoS attack to Verizon
My Netgear router has been reporting DoS attacks for over a week from an address that belongs to Verizon. They always start around 10:00PM and end at midnight. Here's an example: [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Monday, Jul 08,2024 00:00:46 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Monday, Jul 08,2024 00:00:20 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:53 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:26 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:59:00 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:58:33 [DoS attack: FIN Scan] (5) attack packets in last 20 sec from ip [68.237.40.84], Sunday, Jul 07,2024 23:58:06 Does anyone know how to effectively report this to Verizon? I sent email to abuse@verizon@net and got back an automated response that essentially said they can't respond to every e-mail they get. The Netgear community says that Netgear routers are "notorious" for reporting false DoS attacks but these packets are coming from some where. Thanks. Rob
Cox .ucks
Why, really why can Cox not get their .hit together and get these outages under control. Holiday weekend and no WiFi which means no tv ( because I “upgraded” to their new wireless mini boxes, no internet. I will seriously look to another means if this continues and will be reaching out for credits to my account.1000 mbps to 7mbps
My internet is so spotty. Every thing keeps buffering. No help from cox. They said in order for someone to help i have to subscribe to their care package. Its been like this for two days. I’ve restarted my equipment multiple times, itll pick back up for two minutes then drop again. Any suggestions?
Billing Issue- How do I get attention?
So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, fixed income, etc. Issues with Amaz- equipment, rolled into Gateway...$15/mo, ok. Last billing cycle- shows an overage of...700GB. Went to Cox store in Henderson, worthless help! Tells me that all he could do is suggest/up-sell unlimited plan or sell me the 500GB add-on. WTH? He explains that's all he can do, suggests I contact tech support...really? Last 4 month usage with 1024GB cap- overage once- one time $10 for 50GB..one 2 months prior. I dispute adamantly this recent charge; makes no sense...with almost daily outages, not really happy anyway. Did I mention 25+ year IT manager/director veteran? Who do I contact to request review?
Constant packet loss after maintenance in my area
Getting intermittent packet loss for no discernable reason, getting single digit upload speeds (zero). My games are unplayable as I either just rubber-band around or constantly disconnect from games and working from home has been a nightmare for the past two weeks as people cannot understand the robotic voice I'm speaking in and I can hardly even connect on my company VPN. I bought a brand new modem as your representatives managed to gaslight me into thinking that was a possibility, NOPE. Even when hard wired with brand new cables that Ialso got gaslit into buying, my internet is still an experience I can only describe as dismal. I've had a tech come out who couldn't find out the issue, we have been having maintenance come out on an almost biweekly schedule with the other people in my area reporting issues, I have thrown a few hundred dollars into this problem on my end, and more through my company with my loss of productivity. And even on my time off I can't enjoy my time because it is wasted with Cox reps trying to sell the stupid box for the millionth time and wasting hours of my life doing modem resets that I have already done, and asking about my router after I've told them I've been hard-wired to the modem during this whole fiasco. Weeks of this, what exactly is my internet bill going towards? What am I spending thousands of dollars a year on when you guys can just destroy my connection to the internet on a whim and ruin an entire month for me and gaslight me about my modem which now I have multiple of from falling for it?
Unacceptable Packet Loss
This is a recommendation and PSA to all Cox customers. I started my service with Cox on 6/29/24 after moving to my current area. (Zip is 85351). Packet loss is always around 20% with jitter spikes every few seconds at all times of the day that average around 20m/s of jitter but commonly jumping to over 50m/s. for the uneducated, this is horrible and is indicative of outdated and poorly managed infrastructure. Cox claims to have no clue about the issue and I am having my third technician come out this week. I know this wont fix it, I'm just waiting fiord the FCC filing to be completed. The FCC has informed me 2 days ago that Cox is required to reach out to me on the executive level and have 30 days to resolve the issue. No response from Cox. Please reach to the FCC if you have issues. It is the only way for us to not be lied to and receive honest and quality service.
Updated on the update on the packet loss and speed problems
Had 4 techs come in and finally found a problem within the line that connect to their system in my apartment complex. All other tech before this couldn’t find the problem and kept blaming on the line in the walls of my apartment. But now I need to wait an extra 4 more days to have a different tech come and fix that issue. Been battling this for months now. Hopefully this would be that last visit for a final fix.Can't connect my HP wifi printer to my network after a modem/gateway change.
Hi, all, recently updated my Cox gateway from the gray one to the white modem, and now I can't seem get my HP printer on the network, I'm curious if anyone here has the similar experience and how to fix it. I think its because it uses 2.4 range and not 5GHz , Is there away to change the setting on the device? I do have the Cox wifi app.
Paying Cox Tech to come out to fix a problem with Cox modem?
Can someone please explain why I am paying extra every month to be able to have a tech from Cox come out to fix their own stuff when it decides to not work? Shouldn’t they do that for free? I’m told that anytime they have to come out, it is $75, unless I get this add on for an extra $10 a month. That $10 adds up throughout the year. Why do I have to pay for Cox to come out and fix or replace their own faulty equipment?
Can't get Apple Mail working with the new Yahoo account.
Unsure what you've done here but for years I have had no issue with accessing my Cox Email. Then the decision is made to remove this service from your offerings which is fine. But in doing so you have left a huge hole in your support model. So here's what has happened... I received the notification to transfer my account. I did this successfully except I cannot use Apple Mail to access the account any longer. I have tried all sorts of settings, added, removed, edited the setting on Mac OS to get the my Apple Mail to download my email to no avail. I can use Yahoo webmail but I want it to work the way it did before. I can get a regular Yahoo account to work with Apple Mail but not whatever you've devised here will not. I expected better from Cox.
Worst post customer service. DONT use cox internet or trust what they say.
I canceled my service with cox about a month ago because I was moving out of state. I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox.Can the software update time be changed?
Our box reboots EVERY night around 1am. This is the time that we are recording late night shows, so every recording is interrupted or ruined entirely. Is there any way to change the time that the automatic reboots happen? Do reboots need to happen every night?Tags: reboot, annoying, frustrating, ready to cut the cable.Cox 500 Mbps now only 189 Mbps
Have 500 Mbps internet service, normally getting 550 Mbps, now only getting 189 Mbps' Cox reset modem and checked service. Said all is good even had ZERO packets lost. That's a 1st for my service ever. They said no issues reported in my area. I reset 1 year old Arris SB8200 modem and 1 year old NETGEAR Nighthawk Smart Wi-Fi Wireless Router, R6700 - AC1750. Do not believe these are the problem. Last home service call the tech tested the feed at the box said the box was bad, then proceeded to replace a corroded connector on the interior Cox supplied feed cable. Did not retest, but then said he had to do maintenance on the outside distribution box that previously caused a huge black out and the the techs at that time said it was garbage. I got charge $125 for Cox to fix it's system. Calling for another screwing is last resort ill switvh providers after 30 yearsCOX Fiber and Netgear Nighthawk Router
I recently moved to COX Fiber and currently have a COX provided ONT, and the Panoramic WiFi Router provided by COX. I want to use my existing Netgear Nighthawk router as a range extender - I'm struggling to figure out how to accomplish this - I've gone through the COX WiFi app and can't find any settings I think would make a difference. Does anyone have suggestions or help you might provide?Internet outage again in South Chandler AZ
What is going on with Cox? Again there is an outage in my area (zip code 85249). Recently there was a 3 day outage and again there is an outage. I was really surprised there was no credit or anything for the 3 day outage and again there is no outage with no recourse. Is anyone switching ? ThanksConnection drops US profile assignment change
I keep losing my connection several times a day. Lately, it has been once an hour. My modem log has the US Profile assignment change. What is my best course of action? I have had this happen with two different routers. I have been a customer of Cox for many many years. I am dreading the ordeal of trying to get their attention/action. They follow their scripts and blame my equipment EVERY TIME. It's pretty bad when you think tolerating the drops is less painful than working with customer server. However, it is impacting my ability to do my job now as I am constantly getting disconnected from the VPN.Cox Hotspot
I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it. The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin. I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!Outage since yesterday
Internet has been down since 5:30pm yesterday. I had been getting updates with new times for resolution but that stopped this morning at 5:30am. The last update had no resolution time. Tried to call but not able to talk to a human representative. I work from home and would like to know what to tell my employer.I'm not getting all of my email since Yahoo switch....does anyone think it will get better?
I have been randomly not receiving email since the switch to Yahoo(I access email direct through a browser). Some email comes through....some(even email I bcc myself on from a gmail account) don't. There is no issue with blocked addresses, or any other setting....verified by Yahoo tech support. Consulted with Yahoo support and they say it's not their issue. Do any of you tech savy people think this situation will get better? I started switching some of my email accounts to gmail....the most important business ones. But what a pain this is.Chat assist is horrible!
I had to use chat assist during non business hours to try and fix a billing issue. The first live chat agent got all my information and never came back. That was over 30 minutes of letting them chat ridiculous things like virtual high fives and just jibber jabber. The second live representative again got all my information and took well over 30 mins. Writing 2 and 3 paragraph responses of irrelevant information. Sid she was taking care of the issue, had me go in the system and put my debit card on file to make the promise to pay. Set up the promise to pay, then told me at the end even though the promise to pay places that my services would remain suspended. And basically called me a liar when I told her I added my debit card. I even suggested she allow me to upload a screenshot of it being added to my account since she kept saying she couldn't see it. Then gave me a huge response telling me to call back and disconnected. This is horrible customer service! When you start outsourcing your customer service to overseas, you lose quality and genuine care. They dont care about your service or your customers! Cox cable should!Finally, A Successful Transition to Yahoo
Though the process was fraught and annoying, among other things, I've finally succeeded in completing the transition to Yahoo email and have decided to join this community for the express purpose of sounding words of encouragement and hopefully helpful assistance. If, like me, you're not basically an IT type, my words of wisdom are, succeeding with the transition will for most customers demand getting on the phone with the Yahoo transition folks to be walked through the key steps in person. For me, it proved decisive. I want to begin by stressing that this post covers both Apple and Windows devices. I transitioned both to Apple Mail on my 14" 2021 Series 1 (Pro, not Max) MacBook Pro, of which I'm a giant fan. And to Outlook on a 2021 Dell XPS 17 9700. Both installations are now truly optimal and even optimal as to my significant archive. It took a great deal of work and determination but success was achieved. Not until I secured a sort of whitepaper on the transition process from the Yahoo website under the Cox title did everything end up going swimmingly. I actually didn't know that I had successfully configured my Apple email client for the transition until I gave the programming 24 hours to catch up but it eventually did and did optimally. Boy was this a superb surprise. So. Be patient, in addition to determined. Do your thing, go to bed, and check everything in the morning, see if it ended up working, all the effort. Plus, though, and this was really critical, I spent quite a bit of time working with a Yahoo transition support person; only they know all the secrets to getting this done optimally, I learned. For instance, you're wasting your time until you get the crucial password for the process. In short, get help on the phone from Yahoo transition to vet and optimize your methodology. Once I did this, I could turn my attention to my XPS and Outlook. Having, at this point, the password, it proved easy and fast. It was as if Outlook took over the process for you quickly and got er done. It was a very pleasant surprise to see Outlook in a sense say, we got this. But to repeat, if you don't have the crucial password for the transition process, you may be wasting your time. In summary, first, print, read, get, the instructions from Yahoo's website. Under the Cox banner. Second, get a support tech on the phone, explain the situation, ask for all the help you can get, not forgetting the critical matter of the password for the transition process. Good luck! If I can do this, anyone can. Be patient but dogged. Don't be bashful about getting written and oral assistance from Yahoo. Also, Cox has the toll free number for Yahoo transition, ask for it. It's free. Support from Yahoo typically costs money.Accusations
Hello, I returned my equipment to a UPS store back on June 3rd, 2024. My son was a whiteness to me, I had a lady who helped me at this site. However, I was told my equipment was NEVER returned. I don’t have the receipt anymore since it had been some time. I tried talking to someone in the chat and they kept asking about receipts, I would tell them the same. I don’t have it anymore. I haven’t had it in a while. No one is helping me. The person I chatted too sent me a scam link. I don’t think military families should be treated like this in anyway, let alone anyone! I’m very very upset.Exceeded My Data E-mail
Received a Cox E-mail on June 27 saying: Looks like you've used 110% of your data this billing cycle. Don't worry, we've automatically added data at a cost of $10 per 50 gigabytes to get you through the end of your cycle. Make sure to click on one of the button belows to view and carefully manage your data through the end of your cycle on June 25, 2024. Why would they advise me to manage my data 2 days after the end of my cycle? (Beside Cox billing system is messed up again/still).Worst customer service ever
I'm on to you Cox. You can sign up for service without speaking to anyone, but to cancel you need to speak to an actual person. Well I've been waiting almost 30 minutes to be connected to someone to cancel my service and am still waiting. You cannot tell me that your people are that busy to start the cancellation process. This just confirms why I will never use your company again.
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Cox Communications Internet Discussions8,856 Posts