Forum Discussion

banned7's avatar
New Contributor
21 days ago

Worst post customer service. DONT use cox internet or trust what they say.

I canceled my service with cox about a month ago because I was moving out of state.  I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox. 

1 Reply

  • Hi, we are very sorry that you are having issues with your billing on your account. We would like to help. Please send us an email at .The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this