Forum Discussion

banned7's avatar
banned7
New Contributor
7 months ago

Worst post customer service. DONT use cox internet or trust what they say.

I canceled my service with cox about a month ago because I was moving out of state.  I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox. 

Billing issues
cox internet
  • cyannchapuseaux's avatar
    cyannchapuseaux
    New Contributor
    5 days ago

    The exact same thing is happening to me. I have PROOF they told me to leave the equipment and have asked for a corporate email to send it to and they won't give me one. Three "managers" told me that they acknowledge I was instructed the incorrect information but they can't do anything about it and I have to pay it, but I REFUSE. Cox has already had a class action law suit for fees like this, it's interesting that they'd be brave enough to do it again to customers considering they had to pay 13mil the first time. I will take legal action if I have to. Train your support team better. 

  • BrittneyC's avatar
    BrittneyC
    Moderator
    7 months ago

    Hi, we are very sorry that you are having issues with your billing on your account. We would like to help. Please send us an email at Cox.Help@cox.com .The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this

  • GregP1's avatar
    GregP1
    Moderator
    5 days ago

    Hi, i apologize that there is an issue with your billing. The Cox forums are for our customers to ask questions and discuss technical aspects of our service. Please contact us privately. Our email address is cox.help@cox.com. Please include your name full street address and a link to your forum post.

    Greg