Forum Discussion

banned7's avatar
banned7
New Contributor
21 days ago

Worst post customer service. DONT use cox internet or trust what they say.

I canceled my service with cox about a month ago because I was moving out of state.  I called to cancel and my rep told me to leave the equipment inside the apartment and that I didn't need to bring it in. Now cox sends me a bill for $240. I go on their website and speak with 3 supervisors and they all say the same thing. They understand a rep told me not to return the equipment but they're still going to charge me the $240 unless I return the equipment. How does this make sense? Time to hit up the BBB and report cox. 

1 Reply

  • Hi, we are very sorry that you are having issues with your billing on your account. We would like to help. Please send us an email at Cox.Help@cox.com .The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this