Recent Discussions
Download speed drops to ~30mbps on a 500mbps plan daily. Upload speed unaffected.
I noticed others have had this exact same issue in the past year. Download speeds constantly drop to 30 mbps on a 500 mbps plan. | Cox Community Some days the download speed will revert to what it should be. More often than not, nothing changes unless I reset the modem and router. Even then, the correct download speed only remains for a few minutes before reverting to ~30mbps. I'm paying $150/month for this. The services advertised are not being provided. Not even close.
Service outage
This is a statement more than a discussion. Lately it seems like our internet service is down more than it’s working. We are dependent on the service for work etc. Do we get a discount for all of the inconvenience caused by the loss of service? Cox seems ready to charge for any changes or upgrades in service.Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability
Original Thread and Information Here - Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability | Cox Community Several years later and we've still been battling this issue on and off. This past 3-5 months have been absolutely horrible. I'm currently in the data collection phase. I will be calling Cox today, as well as filing an FCC complaint again either tomorrow or Monday next week (04/21/2025). I'm curious if anyone else has been experiencing similar issues, and if so if you have any data collected on your end. I have spoken with an attorney who is willing to work with me (and others) on this issue. They have connections to the local new stations as well. To summarize - I've been told by the highest level Cox engineers that in my location, the "upload circuit" is over utilized and Cox will more than likely not spend the money to actually fix the problem. It seems like we keep getting band-aid fixes that address the issue for a few months, then the issue comes back. Lately, it's starting to greatly impact my business and my job and with prices steadily increasing, it's straight up unacceptable. What i'm currently experiencing again..is 100% packet loss, every hour on the minute that I first notice it. Example, if it happens at 9:30am, it will happen at 10:30am, then 11:30am, etc etc. Suddenly, it will go a few hours without doing it, then the minute will change to say 4:15pm, then 5:15pm, then 6:15pm. Rinse and repeat. This has been happening every day for the past few months. The 100% packet loss will happen for a duration of 1-2 minutes, sometimes 3/4/5mins. Example from this morning below: I'm located near 19th Ave and Union Hills in the North Phoenix area. I've heard many other people having similar issues recently via other apps and speaking with neighbors. I would like to know if you're experiencing something similar!
WiFi working but not my Ethernet.
I had a lightning strike hit a neighboring apartment building 2 days ago. The internet went down but came back. Only the wireless WiFi works but my Ethernet connections do not work to any devices. I even bought new cables. When I moved into this apartment they had a panoramic modem already installed and I brought my previous one from my last address and switched to the provided one. Tech support will not allow me to switch to the modem I already own because “There’s an outage in the area” how can there be an outage when the Wireless works?Unplanned Internet Outages
These internet outages are out of control. I pay about $5.15/day or $0.21/hr for CONTINUOUS internet service. I should be credited for every hour that service is interrupted. This would be an actual fair transaction and help me pay for all the extra cellular data I have to use to continue to work from home during the 5+ disruptions per month. I don’t want to hear that you understand my frustration or that I should reach out for assistance. What I want is a solution to the problem and a credit on my bill.
