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Frequent Disconnects
Since Cox decided to just ignore my last post and emails I sent I am trying it one more time before switching providers. There is a clear provisioning issue with my router and I please need someone to take care of it because this error is causing frequent disconnects. Please see router log below.
Frustration with the Cox Total Care/Premium Support
For the last 3.5 hours I have been trying to straighten out a glitch with my email. The account email involved has existed since the mid 1990s. I recently moved that email from being associated with my original account at Cox, to the one at my current residence. (Divorce, yadda yadda). Three days ago Outlook declared it couldn't contact the servers. I gave it a day or so, because sometimes things just break. The web interface at mail.yahoo works like a champ, thankfully. I found out yesterday that the account that was originally tied to my email had been turned off. I'd like to confirm that my email account has not been disabled and follow up with finding out that my Outlook is configured correctly. I called the Total Care ph#, spending 20 minutes on the line to be told to call the Correct Phone # for tech support. When I hung up I realized I had called the right number. I went online to the chat bat tech support. They told me to contact yahoo. What does Yahoo have to do with it?!? Do they disable email accounts these days? Not to get too discouraged, I called the Total Care ph# again, to be told that there is a network outage in my area, and check again in an hour, followed by a hangup. :) I realize that this is just frustration, but what the heck. Am I overlooking another way to get this checked on?
Mystery Data use
Sometime last year, our data usage spiked without our behavior changing. We reacted by adding data, but there's some 50GB a day that I can't account for in our use. I've tried changing passwords, monitoring MAC access. All sorts of things and can't find the leak. We went in vacation and noticed that while there was a dip in use, it did not line up with the dates we were gone. Is there some way that Cox can help me figure out where the extra data is going? I'd hate to think they're just fraudulent marking up generic days usage to force me to pay more
