Recent Discussions
Cox Pedestal Help!
I am on the board in an HOA community Mesa, Arizona. It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 times they sent a tech TO MY HOUSE to "fix my internet". I repeated over and over that my internet was fine, I needed someone to replace a pedestal in the community (wires hanging out, tricycle wheels caught in it, it's a hazard and a blight, etc.) After repeated phone calls to Cox, and wrong type of work orders being created, I finally contacted Cox Corporate and waited forever to get a response. No help. I next went to Social Media (as I recall). Next, I went to the City of Mesa, they put a call into Cox for me. Finally was put in touch with a manager at Cox. I tried contacting this same manager via email with no response. I then tried calling this manager and the phone number is no longer good (I'm assuming because the call does not go through). Now, I need to have this pedestal replaced at one of our homes in the community. Do I have to go back the the City of Mesa and complain about Cox not providing a reasonable method to get someone the maintain their equipment (Pedestals)?SolvedCarlaVala1238 hours agoNew Contributor86Views0likes4CommentsOutages
Why oh why when I work from home all these outages I pay more for cox than I ever paid for century link and never had any issues with them. Now nothing but issues random outages. This is ridiculous. If I pay over 200 a month for service I should not have to make up time at work or use my vacation time because you guys cannot keep service going. I am going to start docking how much I pay every month how about that when I lose time and money. That seems fair. Ugh!!petgirly890110 hours agoVisitor43Views2likes2CommentsContour box will not connect to internet
I have downloaded the app, followed both the on screen instructions from the app, and I still end up with a flashing white light and no internet connection. I’ve tried restarting the system, rebooting, all the stuff Cox always recommends. Yet it still flashes white. I plug in my old Contour box and no issues whatsoever. Any help would be appreciated. And from customer support, please don’t give me the whole it could take 15 minutes garbage. I’ve waited 30 minutes several times this weekend and still the same results. I’ve been in IT for a long, long time and this should have been a simple plug and play situation. I am becoming more and more irritated with every update and new piece of equipment.carrs14 hours agoVisitor22Views0likes1CommentDo your job
I’ve had an outage since Friday night and it’s now Sunday and it’s still hasn’t been fixed, they just keep telling me it’ll be fixed but don’t have a time estimate I didn’t sit here and pay for the fastest internet plan just to not use it and waste my money get to work.Mgallegosjr2415 hours agoNew Contributor67Views1like1Comment- Ibscruff2 days agoNew Contributor99Views0likes1Comment
Service down all weekend
I pay Cox for fast internet but service has been down since Friday night. Called service department and the rep starts by peddling their equipment saying foe extra charge each month you can have great internet speed. I tell him I have zero internet now and to stop trying to sell me equipment I don't need. He then hands me off to another person who says internet out and we think it will repaired next morning. It's now Sunday still no internet. I have remote work to do so rep says go find a cox hot wifi spot that you can log in to. My work involves confidential information about clients. Having their information sent to a public wifi spot that someone can monitor could get me fired. Cox does does not realize how vital their service is in today's digital world.slyhai072 days agoNew Contributor95Views0likes1Comment- Skibbie2 days agoNew Contributor19Views0likes1Comment
Bill Reminder E-mail
I just received a bill reminder e-mail when I already have a scheduled payment. Anybody know how to stop this nonsense? I am about ready to start making complaints to the relevant authorities, such as the Idaho AG office. Cox billing has been messed up for a long time.wrmiles3 days agoNew Contributor20Views0likes1Comment