Recent Discussions
Intermentancy issues caused by flapping port router downstream
I'm in chesapeake virginia the Cox infrastructure is stretched very thin here. In our area, we have multiple outages weekly that last for more than a few hours and then daily outages.That last between 5 to thirty minutes we have packet loss at 55% on 100 pings to the cox router 68.1.0.242. I believe it could be a faulty s f p or even a issue with a loop fill the arc table either way can this site be upgraded it's on the older side net gear 10+ years oldkallumm3 hours agoNew Contributor83Views0likes13Comments- aribelin4 hours agoNew Contributor109Views0likes7Comments
Worst Customer service, hands down
Why is it so hard to get simple service from Cox agents?? I have been horribly "assisted" THREE TIMES by Cox customer agents, and STILL have NO resolution to the issue. Nirav was my agent today, also completely inept. Claimed they had to transfer me to Retention when I already have my new service set up at my new condo, and JUST WANT TO CANCEL the old service when I move out. I asked to cancel repeatedly, and now after 20 minutes of wasted time (all in we're at 65 minutes of bogus service time) - I've been GHOSTED. Agent claims they have to transfer me after 20 minutes of rigamarole. Then they DO NOTHING. Now all I want to do is CANCEL my new Cox service and get AT&T because they can't even handle the simplest of transactions. Nirav and other agents, I'm sorry you need more training. I've HAD IT with horrid customer service, Cox.KJohns5 hours agoVisitor11Views0likes1CommentOutage Every Week
Cox is the only internet provider available in my area so unfortunately I can not switch, but every week I am experiencing an outage with my internet. I still have to pay $70 a month for inconsistent internet services. This is so frustrating and it’s hard to get in contact with an agent or representative to help me. I can not wait to move so I can get rid of their services altogether.aurimouton6 hours agoNew Contributor48Views0likes6CommentsWhy are moderators locking more posts?
RaquelDand other moderators. I have noticed moderators are locking posts that shouldn't be locked according to Cox policy. Take for example this one, which is a obviously technical question. Do moderators not want us users helping? If policy has changed, please state the new policy. It is frustrating to write a post trying to help only to find out the post is locked before I click on the post button.SolvedWiderMouthOpen2 days agoEsteemed Contributor II44Views0likes3CommentsCurrent Outage
Any clarity available for the cause or expected duration of the Virginia Beach internet issues?Thronk2 days agoNew Contributor66Views0likes3CommentsRIP DSLReports.com
Just wanted to see if anyone has heard of anything official about DSLReports.com being shut down/broken. Right now it's giving a 504 error and been down for over 24 hours. As per here, looks like the domain has been locked, probably a payment issue. I mention it here because that site is where I started helping Cox customers many years ago. Long before this forum was created. It was the "OG" or "GOAT" of the online troubleshooting sites. Cox used to offer direct support on it but that changed a couple years ago for unknown reasons. There was a lot of data that was only on that site so it's a real shame. End of a era. With all the hacks/exploits/changes happening recently, it's scary to think what the internet will become in 5-10 years. Hope everyone is doing OK.SolvedWiderMouthOpen2 days agoEsteemed Contributor II699Views0likes8CommentsPay for fiber 1 gig & get 256mbps at most
As the title says, I pay for fiber 1 gig starting 4 months ago and have only ever received 256 mbps at most. I've called and spent hours cumulatively with tech support and never with any success. I repeatedly get told there's nothing they can do. How convenient that I still have to pay the 1 gig price regardless. I also have never been able to access the wifi tab in the panoramic wifi app. I told the installation tech i couldnt get on there and he said its fine, we'll set your password through my device and it should fix itself by tomorrow. It didnt and I doubt he ever actually believed it would. Again, a bunch of time spent on with support and again told there's nothing they can do.Karno2122 days agoNew Contributor35Views0likes1CommentPrice increase no explanation
When I started my service just out a year ago, I was told it would be $70 a month that was for unlimited data at 500 MB. within six months, my bill went to $90 a month so I called to inquire about it. I was told because we were using extra data and I said we have unlimited and I was told no we didn’t to get the unlimited I needed to pay $90 a month so I changed it to unlimited couple of months later. I see that it’s at $110 a month so I called and inquired about it and was told the same thing today. My bill is to be paid and it’s $160 a month and I ask why and I’m told that it’s $110 for the basic service and $50 for the data increase. It makes absolutely no sense in lack of better words it’s price gouging and I was wondering is there anybody else has had this issue and you probably won’t be able to comment because they turn off the comments very quickly I’ve noticed by reading the other people’s questions but I thought I’d give it a try anywaysDarlene99632 days agoNew Contributor26Views0likes1Comment