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Stop chasing the next money making scheme and fix and maintain what you have
This is getting really irritating. We have had spotty internet for a while in my area. First tech came out and gave us an upgraded modem that can get up to 5Gbps. I told him you have to mainain 1Gbps first. Regardless, the modem worked for a week and then slowed down again. Starting this past Sunday, we've had drops every night. This morning, the site says an outage in my area and then refresh and no outage (there isn't currently, I'm online sending this) yet I get a text saying there is. Want to use chat/Oliver? Apparently, only with your cell phone, probably a Cox cell phone only, right? Email support? Sure, as long as it isn't flagged as junk (this was the receipt I got after sending an email). You are living off the archaic back of coax cable for high speed. This cable is effected by heat and cold, your taps used to go out a lot in summer due to them sitting in the peds in the heat and they have/had processors built into them). You are too busy getting everyone else to support your money grab (Yahoo for your email, Verizon for your cell phones), that you are really letting your infrastructure slip. Get back to being a company that supplies a service and stop being money grubbing dirt merchants.Azazel4 hours agoVisitor9Views0likes2CommentsPANARAMIC WIFI
I have tried my cox acct login, my email login etc on cox gateway screen and its incorrect. I tried my panaramic router old password and login- no dice. All this problems happeed bc i changed my settings for internet connetion to tryand password protect the "coxwifi," option to connec to when iscan for connectiobs. Mine is there too but ive assumed this coxwifi is mine bc i click o it andit acts like mine. If i do the loop for panaramic routers by making login and pass for the 2.5 and 5.0 speed connection and turn off the loop- then i havejusy my 1 pass protected cpnnection with this "coxwifi" sotting there as a connection possibility. If i disable the looping causing a different sign on for the 25 and the 5.0 ...gues what??? Yes the "unprotected coxwifi" is still there as a 3rd possibility to connect to even thpugh its not password protected! So i have screwed up all my software settings on my samsung galaxy phone (serviced thru tmobile) and now my hardware setting for my phone and my router settings! Eek. If i couldjust go back to oct 1st when i started screwing it all up. Yesh cant reset back to restore datebc im 1- too scared, 2-not sure when i started "wronging the right, so tobsprak, lol) spiked eggnog could be the culprit. Today i get a message from cox saying i need to revalidate my accounts primary users email bc its not been verified yet...huh??? 1 last weird thing...everytime i seem to make one of these not so ood changes, my phone beeps wita new voicemail left by otact named...u guessed it- tmobile. Its happened like 10x but no voicemail is ever there from them??? Smh. Do i ignore this non-pasword protected "cox wifi" connection floating around? Do i go back to "cox wi fi app" vs the cox panaramic wifi app" and oce there do i disable loopig thing after setting the 2.5 and tge 5.0 to same login id and password or do i leave lopping bw the 2.5 and the 5.o?? Then after someones help answering those...what is my id and password for that weird screen asking for gateway login ( i think its tmobile asking if i remember correctly...) lastly can a cox rep help my settings fir connections be fixedby them accessing my router...OR is it tmobile phone service that has to help fixing all thede ettings back to normal. Agsin too scared about redtoring it my way via back ips bc they are prob screwed up too at this point bc ive been in and out of hospital for 2 months źHELP!xtsdb4 hours agoNew Contributor17Views0likes1CommentCan't pay my bill! Now I have a late fee!
Literally EVERY time I have tried to pay my bill the last four weeks, both through the app AND the website, I have encountered errors and was told "We are experiencing technical difficulties. Please try again later." Now I'm at risk of my internet service being interrupted, having late fees applied, and I have two months worth of my bill piled up! This is getting out of hand, and I'm honestly not sure I can take care of things in time. Especially since it STILL won't let me log in to pay my bill! Please, I just want to pay my bill! Someone help!!17Views0likes1CommentCOX Self-Setup SCAM / COX fails to provision equipment, resulting in Tech appt charging $75
I recently switched from the 1GB plan to the 2GB plan. A new router/modem was necessary and was sent in the mail. Once it arrived, COX presented us with an option to "self-setup" our equipment through their app. It was 2 steps of set-up that simply instructed us where each wire was to be connected onto our new equipment. Easy, right? Of course not, not with COX. Checking my account closer on the app, our account still showed we were only receiving the 1GB plan. First red flag. The second red flag? The immediate "need" for an appointment at my house as soon as the internet didn't connect in the first place. What's even more odd about this; whenever we made the account change from the 1GB plan to the 2GB plan, we decided to remove the insurance service costing $10 a month because we NEVER used it, not once. Well, whenever the tech team has to make a trip to your house, they charge a $75 service fee without this insurance.. Keep in mind: I switched out the 1gb router for the 2gb router while attempting the failed self-setup, then switched back from the 2gb router to the 1gb router that same day while I waited for this tech appointment the following day. I was successful doing this so I still had internet capability, which speaks to my capability in setting up this basic equipment and lack of necessity for an appointment. Fast forward to the appointment with the 3rd party technician the following day. The technician comes out, looks at our equipment and makes sure everything is hooked up properly (it is). What's the problem? COX never provisioned our equipment to receive 2GB of service. The equipment that they sent us, or our account, was never set-up properly to receive the new equipment. COX never had to come out to my property to make any adjustments or fix anything. Cox's internal teams failed to take the necessary steps to ensure the "self set-up" option worked properly and failed in taking the necessary steps to diagnose the real problem with the service I wasn't receiving. So, the technician comes out to my property on a service call, just to be on the phone with Cox almost the whole time, who ends up fixing the problem internally that had no relation to any of the steps I had taken during self-set up... And they still want to charge $75 for COX's mistake?????????????? Fast forward to the phone call we knew was going to be necessary when Cox inevitably charges us a $75 service fee for an appointment that was never necessary due to incompetence running rampant through this provider. The "account manager" we spoke to on the phone, said we could reestablish the $10 a month insurance (that we just cancelled), and the $75 fee could be removed. They also offered free HBO Max for the "inconvenience". Ya, I really want a free 3 months of HBO just to forget about the automatic renewal and pay on unlimited months for a service I will not use... -_- Anyways, I was clear that we just cancelled the $10 a month insurance service due to it's lack of use, and that additional services were not necessary or wanted, we simply want the $75 service fee removed from the account because this was a mistake solely to blame on Cox. This "manager" held their ground completely, and would not budge. Simply stating " if a service technician has to come out, we charge the $75 fee". Riddle me this: Cox is offering a self setup option to avoid $75 service fees, but Cox will also fail to have your equipment properly programmed causing the self set-up to not work, which then "requires" an appointment with a technician that costs $75 to come to your house to fix something that only Cox has control of and nothing to do with your property.. And then when you call to complain, they give you a blanket statement of "if the technician comes to your property, we charge $75, period." Honestly, if it wasn't for living in rural America and being limited to internet providers, this post would have never happened. I would just pay the 2 year cancellation fee and never look at a Cox product/service again. Cox, this is complete incompetence on your part. This is more a matter of principle than it is the fee. It's disgusting business practice and I fully expect a refund for that $75 service fee based on the facts above.jandtfrazee2 days agoNew Contributor124Views2likes2CommentsCox Pedestal Help!
I am on the board in an HOA community Mesa, Arizona. It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 times they sent a tech TO MY HOUSE to "fix my internet". I repeated over and over that my internet was fine, I needed someone to replace a pedestal in the community (wires hanging out, tricycle wheels caught in it, it's a hazard and a blight, etc.) After repeated phone calls to Cox, and wrong type of work orders being created, I finally contacted Cox Corporate and waited forever to get a response. No help. I next went to Social Media (as I recall). Next, I went to the City of Mesa, they put a call into Cox for me. Finally was put in touch with a manager at Cox. I tried contacting this same manager via email with no response. I then tried calling this manager and the phone number is no longer good (I'm assuming because the call does not go through). Now, I need to have this pedestal replaced at one of our homes in the community. Do I have to go back the the City of Mesa and complain about Cox not providing a reasonable method to get someone the maintain their equipment (Pedestals)?SolvedCarlaVala1233 days agoNew Contributor146Views0likes5CommentsSpotty service & slow speeds...
My wife is a teacher, we have three children all using distance-learning, and I run to technology companies for my home. That’s five people online at any given time during a weekday. I have the giga blast, supposed to have speeds “up to“ 1000 MB's... I’m lucky if it stays above 30, Cox has been out here three times to fix it. How do I actually get the speed I am supposed to be getting? And not let it crash? Cox has been out here twice already…jdemmons3 days agoNew Contributor2.1KViews0likes10CommentsCox WiFi/Modem goes red?
Cox WiFi/Modem goes red every day and requires a reboot? WiFi is up, but modem goes down 🤷🏻♂️ Grazie!B1gR0b3 days agoNew Contributor49Views0likes1Comment- nobichere3 days agoNew Contributor45Views0likes1Comment