Recent Discussions
Upload speeds drop <1mpbs constantly
For months now there are periods when my upload speeds drop down to 0.1-0.3mbps. During such time phone service becomes also unusable if needing to enter any phone menu driven digits, and any tv channel change becomes impossible to do. I've complained about this constantly either in app, phone or through X (twitter) when it happens and it usually then miraculously fixes itself for another few hours after wasting 2 hours until it again reverts back to being unusable. There seems to be no scheduled date or time to fix this issue. Nor will anyone advise me exactly what the issue is. Nor will Cox send someone out to my house to troubleshoot (indicating I guess they know where the problem rests). Hopefully someone here is willing to investigate and provide an actual answer when I can actually expect to get the service I pay for.
Internet has been very laggy and slow
Everytime I do my business, trading in financial markets or sometimes play, i’ve been experiencing a slow and laggy connection, considering paying a large amount worth of $206, it gone up more after my router/ modem was updated and i thought it will fix the problem but it doesn’t. Your company doesn’t seem to live up with your claims which is “internet connection is reliable, high-speed, low latency, and robust network infrastructure to support various activities like streaming, gaming, and working from home”. It doesn’t feels like it. Here’s my problems: Every time I open multiple tabs on either of my laptop or pc for my business the connections seems to slow down and keeps it from buffering too much. I do trading and sometimes when I open the charts be it in my laptop, pc or phone it takes a while for the charts to load or I can’t see what’s in my chart, like the “candles” on my chart for example. Sometimes when i hang out with my friends to play it’s the worst ever the game just keeps on lagging and lagging, always on a red ping. When there are 3 or more people connected on the internet it feels like the internet just become slower than or around 50mbps. Just want to point this out for you guys to fix it. I’m paying too much for a worst experience with your internet connection, $206 is an absurd amount of money to be wasted by a slow and crappy internet. You guys need to fix this as soon as possible before I pay that amount.
Where is IPv6 Support for Cox Gigablast Fiber?
Cox, it’s 2025, and I’m here to ask: where is the IPv6 support for your Gigablast Fiber service? You’ve been promising IPv6 support for years. Your own moderator, Lisa, posted on the forums five years ago: "Cox has established an IPv6 Migration Program to make sure that all Cox networks, systems, and products have IPv6 compatibility so that when the IPv4 addresses are exhausted, we will continue our business operations without interruption. We are in the process of developing the IPv6 migration plan for all of products and services." That was half a decade ago. And yet, IPv6 support for Gigablast Fiber remains non-existent. This lack of progress is unacceptable, especially for a service marketed as a top-tier fiber solution. Many users have been patiently waiting, discussing the need for IPv6 support, and repeatedly questioning its timeline: IPv6 Prefix Delegation on ONT When Will IPv6 Work with Fiber to the Home Under Gigablast? Gigablast - IPv6 ETA We’ve reached a point where IPv4 is no longer sustainable, and IPv6 adoption is essential for modern internet functionality. Major ISPs worldwide have implemented IPv6, yet Cox seems stuck in neutral. Why is Cox Gigablast Fiber—your premium service—still without IPv6 support? What is the timeline for implementation? Your customers deserve transparency and action, especially for your fiber customers, who are among your most advanced and discerning users. It’s time to deliver on your promises, Cox. Let’s hear an update.Retain Email Address?
We are contemplating a move to an area that is serviced by another provider NOT Cox. Since our email addresses have been moved to yahoo email servers am I able to keep my cox email address if my new provider is Spectrum? I've had these addresses for over 15 years and it would be a pain to change all my contacts/accounts over to a new address.
Internet failing in Chandler
I received a router from Cox. I had problems with this router before and took it back. They insist I take another router that was the exact same model. I now have the same problems occur where my Internet goes down at least 3 to 5 times a day. They insisted it was not the router. When I had another router model from them previously, it worked fine for five years. I’ve seen the Better Business Bureau post and other post about this. Giving up. Recommendations for other providers in Chandler? Verizon?
