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8% of a 2gig plan every night
For the last 12 months every month or month and half my internet speed drops down to a fraction of my plans speed between 6pm and 11pm at 11pm it start getting faster. I have had technicians out here several times and they say it is a matter of interference on the line at the hub I’m connected too. They seem to fix it then it happens again. I am currently getting 5% of my plan speed. I following all the trouble shooting steps to no avail. I think I need a higher level technical manager to address this. I’m at my wits end. Those hours I know are busy traffic hours but I wouldn’t see losses this deep. Maybe. 20 to 25% drop off which is acceptable depending. I have a 2gig connection and I pay for unlimited. I almost feel as if I’m being throttled. Can anyone point me in a direction where I can get some help? Thank you.mjv21129 hours agoNew Contributor27Views0likes3CommentsIntermittent connectivity loss
I'm writing this out and am at my wits end.. I've been facing multiple instances per day with complete packet loss sometimes for up to a minute, for the last few weeks. I've had multiple service tickets via chat with all of them ending in the tech at the other end rebooting the modem, telling me everything is okay or making an offer to have a technician sent over for a fee (when clearly the issue is on the Cox-end of things - a continuous ping I have running clearly shows a Cox router: 72.212.69.30 returning a 'Host unreachable'. Any advice on how I can get this resolved? Both my fiance and I work from home and losing connectivity multiple times every day during video calls is unacceptably frustrating.maverick469 hours agoNew Contributor II285Views0likes15CommentsCan I do custom speeds?
Hey all, I've been a Cox customer since 2023. I started with Gigablast, and the Cox Panoramic Gateway. I had stable service for about a year, and then started experiencing random issues into 2024. The first issue was when the Panoramic gateway failed to update it's firmware, and a tech had to come out to force it. Aside from that, I've had random speed drops in download / upload speeds (more so than usual peak time fluctuations, and when it was the upload, it would cause the connection to reset resulting in no internet.). They are in the process of laying a new line to my apartment from the tap, as the last tech out said that's what needed to be done to completely resolve the issue. However, I've been taking notes on my own since I've had some formal computer and networking training, and know some of what to look for, and somewhat, what's normal behavior, and what's not. I just haven't officially been trained in cable networking e.g. coaxial cable networks. Anyway, the notes I have taken are as follows: The overall origin of the instability started after Cox upgraded their upload speeds from 35 Mbps to 100 Mbps on the Gigablast and higher plans. I should also mention that I purchased an ARRIS S33, to do away with the modem rental fee, and I trust ARRiS as a modem manufacturer and this was on the certified modems list supporting up to the top 2Gbps tier. My other observations include the gap in speed drops for upload / download: On Gigablast, typical speeds when working correctly were between 890 to 940 for download and up to 115 for upload. Prior to the upgrade 35 Mbps for upload. When dropping downloads could go as low as 300 Mbps but usually didn't go below 600 Mbps, uploads could go as low as 40, and that's when the internet connection dropped. Usually when a tech came out it would stay fixed for about 2 weeks and drop again. Unscrewing coaxial cable and reconnect it would restore things for a bit before problems again. I did som reading on the CoxCommunity Reddit discussions and saw others mention similar issues after the upgrade, some having a home vs an apartment. So I decided to test a theory, I dropped my plan down to the 500 Mbps plan with 50 Mbps up and 500 Mbps down. i usually get around 596 Mbps down and about 57.0 up on average now. I've also noticed the connection has remained stable since doing this. However, they are still in the process of doing a new line as I told the man from Cox construction to go ahead so we can rule that out and he has apartment management approval to do the new line. So after giving a rundown of the situation, here is the question, can I go back to Gigabit and request only 50 Mbps upload instead of the standard package of 100+ to see if I can keep gigabit downloads and remain stable? 500 Mbps down isn't hurting me at all to stay here with what I currently do, but I invested over $300 in my own equipment to take advantage of next generation speeds, but I cant do that if the connection is going to remain unstable if I take Cox's defaults for the package, or until they finish the line replacement. Thanks for reading and if anyone can offer suggestions let me know. Also, just to include this, the 2Gbps plan works with my modem and my new router + the usb 3.0 to 2.5 Ethernet adapter i got to connect to the iMac. It's just the connection to cox that makes it unreliable right now.SolvediFrog17 hours agoNew Contributor II136Views0likes23Comments- londah3 days agoNew Contributor31Views0likes2Comments
My bill
How long does it take you all to receive a payment because it's very important that I've been trying to turn my Wi-Fi back on I paid $148 and it still has not been restored I paid it May 23rd on a Friday and it still has not been restoredlondah3 days agoNew Contributor35Views0likes2CommentsHaving to reboot Modem to fix 10-30mpbs speeds
Yo, Having to reboot modem 2-3 times a week due to gigablast service slowing down. Speeds always seem to be at 10-30mpbs when it happens. Only rebooting the modem brings the speeds back. Speeds are tested via ethernet. Connection at the outside box and in the home have been checked for loose connection. Tried a few different modem brands, That didn't help. Ive seen a few others having a strange slow down to the 10-30mpbs speeds and having to reboot the modem to fix. Would my modem logs glean any info to diagnose the issue?Turbo653 days agoNew Contributor294Views0likes11CommentsContinued Service Interruptions All through the Month of May
All this month I have been getting service interruptions to my internet service. Cox gave me updated equipment which I installed. Now they tell me they can't active or trouble shoot it because of service transmission issues. They have zero estimation of when it will be corrected. This morning, I can get on the internet but I can't get my wifi to work at all. I'm not well versed in all of this and don't know what to do. Cox is of no help.MsHayes4 days agoNew Contributor82Views0likes3CommentsTulsa intermittent internet connection? 5 days now
I have been getting internet issues oddly never had an issue before with it like at all. Suddenly my internet drop while working, restarted my modem it worked for 20mins and same thing. First thing that popped in my head check cox outages on their site. No know outage in my area (North Tulsa just by admiral). So went out my way got it new modem cause mine was old like 5 years old. Same thing no internet, great!! at this point got fed up and called tech support did troubleshooting process no help there called a tech out tech came Saturday morning. Said it’s all good on my end and all good at the pole the issue is COX! Funny right? No outage in my area…. So now I’m at internet comes and goes when it wants to if this gets to 20 days I’m whole heartedly taking a day on the phone with customer service for a discount. Cause I am getting 1/8 of full service. Is anyone else going through this?Cartech9184 days agoVisitor II177Views1like8CommentsIntermittent outages in Las Vegas 89117
I’ve been having intermittent outages since the beginning of May. They usually start around 3 o’clock in the afternoon and go on most of the night. I got a message on the app saying they were having issues with the network. This morning, I got a message saying everything was resolved. Today like clockwork out again at 3pm. I called Cox. They said there are outages again. Anyone else having this problem and did you get it resolved? Any help appreciate it.grdavis10195 days agoNew Contributor II25Views0likes0CommentsInternet in Johnson down again. Just like every Sunday
Been dealing with this problem for years. Cox really is going bad.router_junk5 days agoNew Contributor19Views0likes1Comment