Recent Discussions
Something is up with Cox's notifications
First off, my wife and I are not computer newbs. I'm a programmer, and her job revolves around computer knowledge a bit. We don't click on strange links, no BitTorrenting, etc. Also, we had two boys living with us 2+ years ago, and only then did we 'occasionally' get a warning of using too much data, and that was typically because our youngest was downloading games. It's been just the two of us since then, and it seems like every other month we're getting warnings. Recently, my wife got a series of text alerts that were all over the place. (see screenshot she sent me) So something is obviously up with their system. Anyway ... Cox folks! My peeps! You guys gotta look into this! Quit saying it's third-party verified ... look into your Panoramic devices a bit deeper, and see what's up. Heck I'm even watching all my Suns game over the antenna for the past year. Anyway, there's no way we should be going over, and we definitely shouldn't be forking out more money. I completely get that you've got people out there still using AOL for their email, and people trusting every website or email they see ... leading to all sorts of "fun" ... but that that's not us.
Browser information leaked to people in my neighborhood
Someone in my neighborhood is clearly viewing my online presence. How do I protect myself from a rogue Cox cable employee? Can you tell if someone at your company has been viewing where I go online? Would a law be broken if a Cox cable employee gave my browser history to people in my neighborhood? I am now using A VPN. It does not work on everything. How much does A VPN protect me from a Cox cable employee? The people doing this are EXTREMELY dumb. They will not be hard to catch. I do not know how much they can manipulate my online stream. Mostly all I have seen them do is screw me over with deals on Craigslist. Other things they may have done are extremely speculative since I do not know their capabilities. If you need me to testify in court I will but mostly I just want the stupidity to end.
Losing service multiple times a day
I have cox 2 gig service and for over a month now, my internet just quits working and the modem light turns red. I have contacted support (which is a waste of time) multiple times with zero resolution. Specifically customer service “scheduled” another tech and then cancelled the appointment without informing me. Another instance they said they were sending another modem to replace the current modem, that was 2 weeks ago and when I reach out to them for a status, they say they don’t show one even being ordered. I’ve had 4 different techs at my house and my neighbors are having the same issues. The techs stated it’s a known issue with no fix. Cox won’t acknowledge this issue nor credit my bill for losing my service multiple times a day. This issue needs to be fixed!!Click to cancel
So I have asked moderators this question several times and all I got was silence, so now I am making a formal post on the question. Why is Cox suing the FTC to stop the Click to Cancel ruling? Besides greed and profit, what is their reasoning? I would like to hear Cox's side on the matter. See video here. If this post is locked, it will show that Cox is the bad guy now and trying to hide it.
Switch units
Hi there, I just started service on 12/27 for Unit #2027 but I am moving tomorrow Friday 1/3 to the same address just a different unit which will be #1051 how can I switch that account and can I keep the same box for WiFi? I literally just plugged it in last evening. Please tell me what to do about this issue. Thank you
Bury my service cable
Last week of October 2024 my Gateway blinks red. Technical Support sent out a technician who found a bad service cable and ran a new service cable on the ground. The technician told me that he put in an order to bury said cable in 2 to 6 weeks. it is now the 30th of December. I chatted online with Cox agent on 12/29/2024 and they wanted to send a technician. But I just wanted to know if an order had been put in. Didn’t know. So I phone called and talked to live agent who also wanted to send a technician and it might cost me $100.00 so again I stated I needed to know if the technician I had in October ordered my cable burial. She checked with communications and the did not see it ordered. So I have to call out another technician and pay him to write an order? Or do I have to bury the cable myself? I am a 76 year old veteran with joint replacement on social security. I have had to move the cable when the mowers come and when ground keepers work the flower garden and trim shrubs. I don’t want me, my family or anyone tripping and falling on that loose service cable in my backyard. I am considering dropping my Cox Cable Internet/TV service if they can’t fix my problem. Any suggestions!!
Wifi is constantly going offline and “smart help” is absolutely no help
It seems like every week I have issues with my cox panoramic gateway. Starting from WiFi going offline, blinking lights to spending an hour trying to restart it and get it working. This typically happens once a month, but over the last 4 straight days this has been happening each day. Smart help… honestly, is no help at all. The most they can do besides suggest I pay a tech to come out to look at why my wifi keeps going offline is to say they can’t do anything and to think about upgrading my services. I’ve upgraded twice already for things to only get worse, I’m not doing that again. Sometimes they can restart it, they were able to do that one time in the past 3 years, but every other time I asked, they wouldn’t ( not sure why if you were able to do it before but, go off ) The constant dropping of my wifi signal is beyond frustrating, unreliable and despite it being an issue for so many other users, it seems to be an on going problem rather than any solutions being put forward or anything being addressed to the people who purchase these services. All you get told in response is “we know this can be frustrating for you…” ; yes, it is, yet nothing is being done about it. While I know that’s easier said than done, I’ve had this service for years now and at this point it’s ridiculous how much I have to reach out to get no answers and my wifi working again, but it’s not like they really help! By the time they “help” and ask their questions, it starts working again ( there have been no outages in my area ) but I know my wifi will drop again tomorrow and it’ll be a repeat of the whole process. there’s nothing wrong with any wiring or anything, the signal just goes offline all the time. Truthfully, I get more help and actual answers from strangers on the internet than people who actually work with this company. I wouldn’t recommend this company’s services to anyone, unless they REALLY WANT having a service they can hardly rely on, something that barley works (I never knew it was too much to ask that the WiFi service I pay for actually works as intended ) , something that lags constantly, and then to top it off, a “help center” that doesn’t even do that. I honestly just want to know why my panoramic wifi goes offline so often so that I can change or fix whatever it is I need because in the 3 years that I’ve asked “why”, I’ve never once been told a solid reason besides “we don’t know, but we can send a tech out to you!” At this point, I’m better off trying to find a different WiFi provider I think
