Recent Discussions
Newly add upstream
I notice that Cox add new upstream on my gateway and what is it mean for? Is power level ok on upstream or not? What is "Symbol Rate" mean? Please let me know, thanks. When I asked Cox agent and they said it is fifth upstream on channel bonding but not six. hmm? So let me know anything on comments, thanks!
Massive spike
I have a massive spike, of over 600gb within 2 days, showing in my data usage. Told our browsing is causing the issue. WE'VE DONE NOTHING! Nothing different than we've always done. Past 3 months only used between 450 & 680 gb. (A little over half of what I pay for every month). But Dec 2nd & 3rd spiked over 600! WTF!? I told support that something is wrong... they say it's me. Uuuhh.... no sir! It. Is. Not. Again.... We've done nothing different than we've always done.
SPam/Scam Emails
I have a question for you. Why do I receive approximately 10-15 spam emails from Cox? They appear legit until you look in the header and see it is from susieq@cox.net. The forms look. Usually, it asks you to update your mailbox they all have something to do with changing your password, your account having some strange activity or Cox is changing mail mail. box to a new format. Every email arrives that looks just like the legit emails. I see this causing a problem with senior citizens and technically challenged individuals. The thing that bothers me the most is they come through the Cox IMAP or POP servers. Are you doing anything about this? I know I send emails out to my organization and they go into junk folder. I would like to know what you are doing about this so I can educate others.
Proposed Revisions to Forums Platform
The following is a list of revisions needed to improve the usability of the Cox Community Forum. Allow users to delete their own posts and replies. Allow images to be copied and pasted into posts and replies. Identify the specific forum containing each discussion on the Community home page. Identify the last poster on the Community and forums home pages. Modify last poster and time since last reply to link to the last reply rather than the discussion. Flag discussions on the Community and forums home pages that contain unread posts. Correct or eliminate home pages "unread" count. (It currently just duplicates the replies count). Create page and first/last page scrolls for Community and forums home page discussions. (Currently, the only way to advance to previous discussions is to repeatedly click "Show More"). Reduce the time period for locking discussions to avoid replies to years-old posts. Eliminate discussions from ‘Related Content’ that are more than 5 years old. Modify the automatic Sign out to occur only after a specified time since the last activity. (Currently, Sign out occurs 60 minutes from the time of Sign in, regardless of activity). Create an automatic notification On/Off setting for discussions in which a user participated. Omit Forum notifications for a user's own posts and replies. Correct the Forum notifications issue that sometimes requires clicking 'Sign out' to refresh notifications. ('Sign out' from Notifications only refreshes the screen. The user isn't signed out). Correct the issue that sometimes causes replies to disappear when ‘Reply’ is clicked. (The missing reply may reappear after Sign out and Sign in again). Revise the process to link to a specific reply. (This currently requires Sign out and Sign in). Include all selected boards in the ‘Follows’ section of ‘Follows and Notifications’ in My Settings. (The ‘Internet’ board is omitted when ‘All’ notifications is selected). Create a function to change the parent of a user's own reply without changing the time of the reply. (This would be used to correct a reply posted to the wrong parent). Allow links to replies in discussions created on the previous Forums platform. This is a partial list of Forum issues. You may have identified others. The hope is Cox will coordinate with their provider to address issues identified by Forum users.Netgear modem/router combo questions
Netgear Nighthawk C78000 to be specific. Purchased June 2021 and suddenly won’t keep a steady internet connection. It keeps cutting in and out. Unplugging sometimes helps but not always. Cox says everything looks good on their end and is blaming the Netgear. I do have a Cox-installed splitter that I’m unable to disconnect and they think it could also be a splitter problem. Tech coming out tomorrow. In the event that the splitter is not the problem, any recommendations? Is it normal for a Netgear to only last 2.5 years? What does a splitter even do? If I’m forced to buy new equipment what Cox-compatible combo units are recommended? A lot of questions, so thanks in advance!
Sign up for Advanced Notice of planned maintenance
Is there a system I can sign up with Cox so they will notify me day(s) ahead of a planned evening maintenance outage? During those outages, I would like to arrange alternate connections ahead of time and avoid any interruptions. In the past, I had signed up for Cox’s outage text notifications but that system never sent out any outage status. Not even when signing up for a specific outage notification. I understand maintenance is necessary, but a courtesy notification would be ideal. If there isn’t such a program, Cox should consider fixing their text notification system to work as intended or create a new one. PS: Can’t add tags to this post when editing on my iphone (can’t use my PC since Cox is down right now). The cursor won’t stay active in the add tag search box.Leaving Cox
I will never buy Cox Internet service again as long as I live. Bet that! Charging consumers for APC benefit even though they did not transfer to another provider. Simply for cancelling and then using a outright lie of saying the APC won't give them the money unless you use a full month when the APC website states clearly that you must use "ANY" amount of service within the benefit period in order to receive it. Just a dishonest business which should not tout the fact that it is "family" owned.What does webmail "Not spam" do?
I have flagged several emails received (Windows 10 desktop) on webmail as "not spam". What good does that do because I still find future emails from same sender in the spam folder? Are those options saved to spam filtering just for my email address settings or used for some "global setting" voting?
Singed up for Gigablast, the promotional offer was taken away when the bill came.
My original online order was for the promotional price of $109.99 per month, I recieved an email confirming this as well, I was unsure how to connect to the service so I decided to go down the street to the cox store. Where I was told that he could get me a free professional installation as well as the wifi router free for 24 months as well as the countour stream player for 5 dollars a month. I waited a week for this professional install to actually come. Regardless when the bill ended up coming out to $240.08 I was furious. Not only was the promotional price taken away from me, but I was being charged for the router as well as the professional installation. This was all recorded in notes that the employee took down. I went back to the store and the employee agrees that this pricing was incorrect but he has no way of changing it for me, worse is when i contact support they claim to have no knowledge or record of the email and that the only price is the 119.99 price without any promotional offer for new customers. The "account manager" told me that the 109.99 price was for 500 mbs when I could literally see it on my device as I took a screenshot. Tell me if I am the crazy one or if I am actually in the right on this.
