Upgrade and purchase a new Modem
Want to purchase a new modem, seems Cox only wants me to buy the modem/router combo. Not interested. Interested in purchasing an Arris Surfboard TG1682 or TM3402 (honestly not sure which is the better buy) yet I'll be **bleep** if I can find anywhere that Cox's website would permit me to do so! Need help! Thanks, Bob Hunt
Slow upload speed but good download speed with MB8600
I have a Motorola MB8600 with 8600-19.3.15 as the current version - My internet package is 500Mbps down and 50Mbps up. I'm getting the download speeds but my upload speed is definitely being throttled....when I do a test the speed jumps up to ~45 and shoves itself back down to around ~10-12. Any help is greatly appreciated.
webmail 2 step verification how do I unenroll
this morning one of my email accounts reported bad username or password. I logged in to cox on my main account and reset the password. when I went to login to webmail it had 2 step verification enabled. I never enabled it, and none of my other account have it enabled and this account did not have it enabled yesterday. When I login to cox.com with the effected account and go in to my profile and 2 step verification it does not show it as being enabled. how can I turn this off? no I don't want to hear about security. how do I turn it off?Unacceptable
I came on here as soon as I was done on chat. I am so tired of, as it seems, Everytime I'm home from work late nights after 1am, my internet seems it always has maintenance or it's down or something. I was with att prior and switched to Cox believing I'd have top speed Internet as I pay for one of the top tier services but no I don't. My internet lags, it's so slow and when I have called they told me it's probably that I have an old TV. No I don't, streaming sux, game speed sux, and outages out the wazoo! I was told I'd get a visa gift card when I switched service for $250 and never got that either. Tonight topped the cake. I said I think I just need to switch back to att and the customer service agent said the department you need is closed but I'll give you the number to call tomorrow. Wow! Some customer appreciation. And I told her that, she then thanked me for saying that and cox strives on customer appreciation. I then burst her bubble and said I was being sarcastic. Very disappointed and not happy with cox at all.
I have to say this
Hello everyone, this is a bit of a rant but I feel like it needs to be out there. I recently moved from Illinois to Las Vegas and I have never experienced being in a town with one ISP having a monopoly on the market. Man do I wish that stayed true. I have only been forced to have Cox Internet for 5-6 months now and I have never experienced a worse ISP. This service is more unreliable than satellite. I can't count the amount of times I get back home on a Friday night, ready to relax, watch some TV or play a game just to have my night ruined from another all night outage. I want people to know that might have always been in a area like this that it is not normal. I lived in one of the poorest areas in IL and I can't remember a time that my Internet would just be out. A message to Cox; with a competitor on the horizon (gigablast at&t) you will lose business quickly. It's the sole fact you are the only option that you get away with 70% at best up times. It's embarrassing how Cox allows itself to be a third rate provider. I'm counting down the days until I can switch.Service switches?
So where I work, we switched plans a few months ago. When we switched over they told us we had a WiFi and a 5G network for cellular devices. I use a laptop, and for the past week it automatically switches me to the 5g Network. Unfortunatley, our printers are on the regular wifi network. It also tells me I cannot connect to the regular network even though it is showing as available. This is a business account btw
Cox Assigned IP Address is blacklisted
I am having problems accessing a few websites. I found that the IP subnet that Cox is using to assign addresses is blacklisted at 3 blacklist sites. I have reported this problem to Cox 2 times and nothing has changed. It is Cox's IP address and they need to take action to clear this issue.
