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My Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.dbird6 hours agoNew Contributor30Views0likes2CommentsLas Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that for 3 days now. And the ourage map doesnt make sense. It only shows my apartment complex with a pin. and its not an interactive map, its a picture of a map. Useless. Is it just our apartments that are out? Is it just me? Is it just Las Vegas? Whats an actual estimate to repair? What is it thats wrong? Please let me know. JJonsservice8 hours agoVisitor38Views0likes1CommentIntermittent internet outages
Anyone have this internet issue with Cox? I have panoramic wireless wifi service with cox cable. When we first got this service, it was great. Then we started getting periodic internet outages lasting 15 to 20 seconds each. This would happen 5 or 6 times a day. A Cox tech was dispatched to our house, made a few changes replaced cable ends, tightened connectors etc and told us it should be good now. Next day same problem. We waited a week or so and called Cox again. This time the tech replaced all of our cable boxes and said all should be good. Next day same problems. This time the tech replaced the panoramic modem and said all should be good. Next day same problem so we waited a week so so and called again. This time a supervisor and a tech were dispatched to our house. The appt was at 4:00pm. However, by 5:30, no phone call no tech and no supervisor so I called and was told they didn’t have anyone available to respond. No apology just said I would need to reschedule. The next time I went to the Cox Store in Williamsburg. The Cox agent was very understanding and said he put in an order for a supervisor to call me. That was 9 days ago and I’m still waiting for that call!!! I’ve been with Cox for 25+ years and this is about as poor as it gets for service. Has anyone had a similar wifi problem as we are experiencing. I’m 77 years old so 100% streaming service doesn’t appeal to me. However, something has to improve or a change will be in my future! Thanks Frustrated with Cox ServiceSolvedBeengolfn321 hours agoNew Contributor II283Views1like9CommentsUnreliable service
For the past three weeks I have had constant disrupted service. Dozens of times a day some days. I have reset the router so many times I feel like an employee. I have called customer service multiple times. They “send a signal” that works for a few hours and then it goes out again. I am beyond frustrated at this point. I have a state board exam to study for and I need internet access. This over priced unreliable service has me livid. Customer support always has an excuse line up grade, weather, blah, blah, blah. They always try to get me to upgrade or get a cell phone plan. If I cannot even get the service that I’ve paid for why would I want a phone or upgrade? I’m on the brink of cancelling my service. This has gotten to be ridiculous!!! This happening to anyone else in the Wichita Kansas area?Wendyb21 hours agoNew Contributor375Views3likes14CommentsIntermittent Connectivity Issues
I recently moved and previously had zero issues with connectivity. From day 1 in the new home, the internet would disconnect every 90-120 minutes. I have contacted customer five times, twice over text and three calls. The first two were taking so long to respond I figured I would just restart the modem myself. That worked until the eventual disconnection about an hour and a half later. Finally I call, speak to someone who seems like he knows what’s going on and offers to send the technician out for free if the issue persisted. Great! The issue persisted, I call from work the next day but the new customer service rep insists I have to do the troubleshooting now for the fourth time. I ask if he can send the tech out and read the previous rep’s notes. He said he didn’t see any notes regarding sending a tech out and it could be a $100 charge because we didn’t do the troubleshooting. I decline and say I’ll call at home so we can do the troubleshooting again. I get home, call the service line again, same troubleshooting, same claim that the issue is fixed. I tell her that this is now the fifth time and what would it take to send a tech out. I get the same line from her to call back if the issue persists. At this point I’m wondering if there is some magic number of times calling customer service I need to reach before they actually send someone. I ask for a manager, who then says she sees no problem, but now it’s a potential $75 fee for the tech visit. On top of all this, I keep getting pushed to the app THAT WONT WORK IF THE GATEWAY ISNT CONNECTED TO THE INTERNET. So is it free, $100, or $75? Is it based on troubleshooting or is it based on complaining to a manager or getting the right rep? I’m debating terminating the service because of how awful it’s been dealing with them.JamesAlexScott21 hours agoNew Contributor51Views0likes3CommentsCommon Denominator
Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company as a whole just flops, but because all of us are in areas where there’s no other options, we are subjected to this mediocre internet provider. Trust me, if I could’ve, I would’ve swapped back to Comcast. Never had an issue with them. Got a new modem, had a technician come out, yet it only gets worse the more help I receive from these absolute clowns. I’m filing a formal complaint. Doubt it’ll do anything but they can still shove it.fr3qu3ncy2 days agoNew Contributor87Views0likes3CommentsInternet outage
When are we going to have internet service back las vegas. It’s been more than 24hr outage for internet service.Kimberlyso3 days agoNew Contributor113Views0likes1CommentSlow down and packet loss almost same time every evening
Just upgraded my service to the 1GB and new modem was just sent to me last week. I upgraded due to this issue. Everyday around 430-5 pm my network slows a little bit, but the main issue is my packet loss jumps from 2-10% up to 30% and above. I cannot stream or play most of my games that I am actually a team member for due to this. Tried power cycling the new modem, upgraded the Ethernet cable, updated drivers and all that but no luck. I've tried to chat online with someone during normal business hours but when I do they don't see anything, which of course they don't at that time because it's running fine! I'm not sure what else to do!?Jayb4013223 days agoNew Contributor87Views0likes2Comments