Getting "US profile assignment change" constantly causing random disconnects.
I'm not sure what else to do at this point. Sorry about long rambling post. Location: South San Diego Install setup: Straight drop from the pole to the property and a grounding block. From there, about 10ft run straight into the modem. No splitters. For the past couple of months (maybe longer), I had been losing my internet connection intermittently, it could last anywhere from 15 seconds to a minute or two. During the day, it's enough to kick me off my work's VPN, in the evening, it's enough to kick me out of any online gaming sessions. It appears to be worse in the evening. Over time, it's gotten worse and worse with the back and forth with Cox CS which proceeded to always blame my Modem (Netgear CM1100) AND somehow router (Asus RT-AC68U) because their "test signal" looks PERFECT. Which isn't the issue, Signals have looked good with minimal to no packet loss. It's the QUALITY of service that is the issue. I got fed up and bought a new modem (Arris S33) AND a new router (RT-AX86U Pro) because I did not want to give Cox an "excuse" and voila, what do you know, same problem. I changed out to a new RG6 cable to the grounding block, even bought a new 3ghz grounding block myself. NOTHING. Then, after spending several hundred dollars, did Cox finally agree to send a tech out. The tech dropped NEW line from the pole, redid the wiring etc etc, all new wires and he noticed that there was "noise" in the line. Ingress so he called it and while we were chatting, it went back to normal, perfect and he said would you look at that, all good. While I was explaining to him the numbers went back to showing a noise. He was plugged straight into the grounding block outside so could not have been my lines/property. So the tech placed a ticket to have looked at. Supposedly the ingress was coming from a house on our street, the following day Cox left a notice on my door that they located the issue and resolved it. Well guess what, I'm getting EVEN MOREUS profile assignment change in my logs, and intermittent drops of service. So I called and spoke to tier 2, who again, for whatever reason, scheduled another tech visit. The tech came and I told him that a tech had come prior and already changed all the lines. He did his tests and said that the signal everything looks good, no packet loss or anything, but he also got some error on the Up Stream and sent it to his manager. He told me they are going to monitor the line, however they do that and see what is going on. The problem just seems to be getting worse and worse. I've gone from a few profile changes a day to pretty much every 30 minutes to an hour. I'm at a loss. The real problem is my WORK. I cannot and should not have to worry about if my VPN is going to disconnect any minute now. It won't disconnect at every change of profile but will 3-4 times during work day and more so at night. So I'm reaching out here to see if anyone has experienced this and what the solution was? I don't even know why I'm bothering as they laid down fiber on our street recently and I have access to fiber service from another company but we have been with COX for almost 18 years so I want to give them a chance. Ideas? Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 21 Locked QAM256 855000000 Hz 5 dBmV 43 dB 0 0 5 Locked QAM256 759000000 Hz 6 dBmV 43 dB 0 0 13 Locked QAM256 807000000 Hz 5 dBmV 44 dB 0 0 18 Locked QAM256 837000000 Hz 5 dBmV 44 dB 0 0 19 Locked QAM256 843000000 Hz 5 dBmV 44 dB 0 0 20 Locked QAM256 849000000 Hz 5 dBmV 44 dB 0 0 22 Locked QAM256 861000000 Hz 4 dBmV 43 dB 0 0 23 Locked QAM256 867000000 Hz 4 dBmV 43 dB 0 0 24 Locked QAM256 873000000 Hz 4 dBmV 43 dB 0 0 25 Locked QAM256 117000000 Hz 0 dBmV 41 dB 0 0 26 Locked QAM256 123000000 Hz 0 dBmV 41 dB 0 0 27 Locked QAM256 129000000 Hz 0 dBmV 41 dB 0 0 28 Locked QAM256 135000000 Hz 0 dBmV 41 dB 0 0 29 Locked QAM256 141000000 Hz 0 dBmV 41 dB 0 0 30 Locked QAM256 147000000 Hz 0 dBmV 41 dB 0 0 31 Locked QAM256 153000000 Hz 0 dBmV 41 dB 0 0 32 Locked QAM256 159000000 Hz 0 dBmV 41 dB 0 0 33 Locked QAM256 165000000 Hz 0 dBmV 41 dB 0 0 34 Locked QAM256 171000000 Hz 0 dBmV 41 dB 0 0 35 Locked QAM256 177000000 Hz 0 dBmV 41 dB 0 0 36 Locked QAM256 183000000 Hz 0 dBmV 41 dB 0 0 37 Locked QAM256 189000000 Hz 0 dBmV 41 dB 0 0 38 Locked QAM256 195000000 Hz 0 dBmV 41 dB 0 0 39 Locked QAM256 201000000 Hz 0 dBmV 42 dB 0 0 40 Locked QAM256 207000000 Hz 1 dBmV 41 dB 0 0 41 Locked QAM256 213000000 Hz 1 dBmV 42 dB 0 0 42 Locked QAM256 219000000 Hz 1 dBmV 42 dB 0 0 43 Locked QAM256 225000000 Hz 0 dBmV 42 dB 0 0 44 Locked QAM256 231000000 Hz 0 dBmV 42 dB 0 0 46 Locked QAM256 243000000 Hz 0 dBmV 41 dB 0 0 47 Locked QAM256 249000000 Hz 0 dBmV 42 dB 0 0 48 Locked QAM256 255000000 Hz 1 dBmV 42 dB 0 0 159 Locked OFDM PLC 300000000 Hz 2 dBmV 43 dB 447192759 0 160 Locked OFDM PLC 918000000 Hz 6 dBmV 43 dB 72860026 0 Upstream Bonded Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 17600000 Hz 6400000 36.8 dBmV 2 Locked SC-QAM 24000000 Hz 6400000 36.8 dBmV 3 Locked SC-QAM 30400000 Hz 6400000 36.8 dBmV 4 Locked SC-QAM 36800000 Hz 6400000 36.8 dBmV 6 Locked OFDMA 36800000 Hz 44000000 31.5 dBmV Here's a snippet from last night to this morning (now) of most recent event, I reboot router daily (in hopes it won't drop connection today) so logs get deleted but you get the idea, just same thing throughout. 22/8/2023 01:29:44 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 01:30:21 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 02:26:03 6 US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 04:19:18 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=:b1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 04:26:13 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 06:20:12 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 06:26:21 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:21:27 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:23:01 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:24:39 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:26:36 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:29:26 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:30:04 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:31:57 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:26:39 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:41:14 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:49:34 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:50:10 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:52:55 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 10:26:48 6 US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Am I the only one
Am I the only one that thinks that compensation is necessary for the continuous dropping of my internet when I'm in the middle of something important or I'm on a good run and I'm about to win money and all of a sudden you are booted out your wind streaks over but you still got to pay and outrageous amount of money for some bull**bleep** Wi-Fi that should be free just let me know if I'm the only one if not then we need to do something about it lots of messing up for **bleep** since I moved into my home 6 months definitely the price keeps going up but the service keeps getting worse I'm over it how about youInternet connection drops each hour
I am in Orange Countty, CA I continue to experience recurring packet loss for about a minute each hour. These outages disrupt calls, VPN connections, and temporarily make the internet unusable for about 60 seconds. I finally have figured out that these outages corrolate to events logged in my modem, specifically "US profile assignment change. US Chan ID: 8; Previous Profile:..." (see below) I understand in general the purpose of these changes. But is there a way to prevent them, or at least have them be less frequent (such as nightlby)? FYI the connection statistics at the modem seem to be OK (see belowo), and the connection works well (upload and download) except for these hourly channel changes. Also, this problem seems to be the same one as discussed in this Cox forum post. Is there any way of communicating this information to Cox support such as opening a level 2 ticket (without spending hours of level-1 support trying to reset the modem, sell me a new Panoramic modem, etc.)? Connection Status Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 855.0 3.8 42.6 0 0 2 Locked QAM256 13 807.0 4.6 42.8 0 0 3 Locked QAM256 18 837.0 4.1 42.6 1 0 4 Locked QAM256 19 843.0 4.0 42.6 0 0 5 Locked QAM256 20 849.0 3.8 42.6 0 0 6 Locked QAM256 22 861.0 3.7 42.6 1 0 7 Locked QAM256 23 867.0 3.5 42.5 0 0 8 Locked QAM256 24 873.0 3.5 42.2 0 0 9 Locked QAM256 25 117.0 3.4 42.6 4 0 10 Locked QAM256 26 123.0 3.5 42.9 6 0 11 Locked QAM256 27 129.0 3.6 42.3 10 0 12 Locked QAM256 28 135.0 3.6 43.0 10 0 13 Locked QAM256 29 141.0 3.6 43.3 5 0 14 Locked QAM256 30 147.0 3.9 43.4 8 0 15 Locked QAM256 31 153.0 4.0 43.4 9 0 16 Locked QAM256 32 159.0 4.3 43.8 19 0 17 Locked QAM256 33 165.0 4.3 43.7 7 0 18 Locked QAM256 34 171.0 4.3 43.6 7 0 19 Locked QAM256 35 177.0 4.3 43.6 14 0 20 Locked QAM256 36 183.0 4.4 43.6 6 0 21 Locked QAM256 37 189.0 4.3 43.7 15 0 22 Locked QAM256 38 195.0 4.5 43.9 17 0 23 Locked QAM256 39 201.0 4.5 43.9 20 0 24 Locked QAM256 40 207.0 4.4 44.0 15 0 25 Locked QAM256 41 213.0 4.7 44.0 24 0 26 Locked QAM256 42 219.0 4.5 44.0 24 0 27 Locked QAM256 43 225.0 4.7 44.2 23 0 28 Locked QAM256 44 231.0 4.7 44.0 23 0 29 Locked QAM256 45 237.0 4.8 44.0 17 0 30 Locked QAM256 46 243.0 4.9 44.0 23 0 31 Locked QAM256 47 249.0 4.8 43.9 27 0 32 Locked QAM256 48 255.0 4.8 43.6 23 0 33 Locked OFDM PLC 159 300.0 4.7 43.1 1679867959 48 34 Locked OFDM PLC 160 918.0 2.1 40.9 -1248381526 0 Event Log Entries 02:26:24 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 02:27:01 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 02:27:26 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 03:26:29 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 03:26:54 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 03:27:19 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 04:26:32 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 04:27:21 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 04:27:46 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 05:26:37 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 10 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 05:27:12 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1; 05:28:47 Sat Sep 30 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=00:40:36:4e:f1:9d;CMTS-MAC=3c:41:0e:1e:e5:cd;CM-QOS=1.1;CM-VER=3.1;
Beware 😥 - Webmail deleted my Inbox
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Internet Drops Repeatedly
Hello all, Bottom line up front: our internet and cable tv started to repeatedly and randomly drop out recently and I'm hoping this community can help us ID what to do to get this resolved with cox. background: Cox customer in Fairfax, VA. After years without issue, our internet and tv started dropping for 10-15 minute periods to several hours, then comes back without a readily identifiable cause for either the drop or return to service. Getting flashing orange lights, flashing green lights, sometimes a combination of both on our pw6 panoramic router when it is out. No change in our browsing behavior or equipment, started out of the blue best we can tell. Called out a technician who recommended we upgrade to pw7 router and modem. We did this last week however the drops continue at various times of day for various lengths, all of them disruptive. technicians also tested signal coming into the home and said it was fine (note the network was up and working fine at the time, not in a random down period when he visited). Another tech scheduled to come tomorrow AM. Any tips on what I should ask him to look at to get this fixed? any help would be appreciated -- thank you! signed, a frustrated dad trying to let his kids watch Disney + without interruptions
