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Amazon Prime
We tried to start the 3rd season of Reacher, launching from Contour…nothing happened, then an error message came up “Oops…” but it goes away before we can read it. I tried to start the app to get the show from there, but the same occurred. Other apps work fine as always. Is there a resolution or perhaps just try later? This have never happened. thanks.
rayneman
New Contributor III
12 days ago
25Views
0likes
2Comments
Unauthorized Payment
I switched providers in Apr or May of 2024. My last payment to Cox was May 2024.Account should have been closed at that time. My bank account was debited for $113.13 on Feb 13, 2025. Chatted with Cox customer service on Feb 13 and they advised it was probably a technical error and they would refund my money. I never used automatic payment. I paid my bill through electronic payment that I set up each month. I don't understand how Cox could withdraw a payment from my account since I had not given them my banking information. Current balance $0.00 You paid $113.31 on February 13 Your service has been disconnected. ******************************************************************* Partial Transcript of chat with Cox when I inquired why payment was drafted from my bank account: Seen 10:25 PM I understand you, I have your account pulled up and I see payment was made today and also it got credited back on the account, No worries I will raise a ticket now for the refund so our team will contact you in 72 business hours and assist further, please stay connected I will share the ticket number with you. What was it for and how did it happen? I have checked with it maybe it was a technical glitch. NO to worry I am raising the ticket now please allow me 2 minutes., Thanks for your patience, I have raised the ticket successfully Here is the ticket number KSR000014864611, Apart from this is there anythibng else I can help you with? I need to be assured it won't happen again. I never used automatic payment and don't know how Cox had my banking info. I understand you, Not to worry i will add notes on your account so you will not face the issue again,. Doesn't Cox close customer accounts when the customer no longer uses their services? Yes, Your account is already closed maybe it was a technical glitch I apologize for the inconvenience caused, I have added the notes on your account our team will look into it on priority and solve it. Just to recap, you messaged us today about payment done on closed account. I was able to help you details. Before you go, is there anything else I can help you with? This does not pass the "smell test”. What would they be charging me for anyway? I didn't receive any billing. That is all for now. understand you, It was a technical error I had mentioned the notes on your account you can be worry free. Thank you for choosing Cox! We truly appreciate your business, and we're grateful for the trust you've placed in us. Remember, we're here to help you 24/7. I am going to close this chat out now. Have a wonderful day.
jackrose
New Contributor
20 days ago
22Views
0likes
2Comments
FoxNews Watch stopped working on Cox Internet
Until recently, I was able to bring up the FoxNews app on my mobile device and click watch. Other than some minor issues with the federated SSO, it worked fine and I could stream FoxNews. Now, I can't even start a stream. Nothing. I just get the spinning status in the app. The app does not even switch to the video streaming page. I know the app works because I can move my wifi connection to a mobile phone and use my mobile carrier, which happens to be Cox Mobile, and the stream starts. It also works on my Verizon mobile I use for work. I tested it on both. I switch back to my wifi and it does not work. I have no other issues with streaming on my wifi. The smart TV works, my ipad streams Prime and Max perfectly. The only thing not streaming is FoxNews. Is anyone else having a problem streaming FoxNews over Cox Internet? The only other thing that has changed is my cable modem. Several months back I swapped out the Cox provided Cisco modem that included a phone line for an Arris Surfboard which has been working well. I moved off the land line to a Cox Mobile and loving it by the way. I honestly don't recall if the FoxNews Watch feature stopped working when I made that switch or understand wny a cable modem would be the culprit. This feels like an issue between Cox and Fox. Something is not connecting through a complex maze of network devices serving internet traffic but it does work on Cox Mobile. Weird but not completely surprising. My guess the the Cox Internet is a much older and different set of infrastructure and there might be some issues that Cox Mobile use don't experience. I can say over the last three months or so, there have been Internet service disruptions but things have been relatively stable recently. For a while, NFL football was flat out immpossible to use but has improved to "annoying" to watch. Not quite the quality streaming experience I am used to from Prime video. Cox Internet servcie distruptions were common for a while, espeically off hours on weekends, but things are back to normal for about the last month or so. I work from home and rely on Cox Internet for work, that part has been nearly rock solid. Just a hicup a couple times a year and I am not complaining about that at all. WHile the service is not perfect it is pretty dang good, the FoxNews Watch feature is completely broken on Cox Internet, at least for me.
Solved
tsbergman
New Contributor II
2 months ago
71Views
0likes
2Comments
Fox Nation
I purchased Fox Nation so I could watch Night of Comedy. So far I have no sound. Any one else having the same problem. What do I do? Thanks for your help.
Crafty3483
New Contributor
2 months ago
39Views
0likes
3Comments
STILL NO CHAT TRANSCRIPTS
Multiple times I have been told that there is an option to get your CHAT transcript emailed to you when you end the chat. This still is not available and I want to know why it’s been several years and several people have posted and other users have told me that they have the same problem so I’m sure COX is aware and chooses not to have a CHAT transcript so they cannot be held accountable. I am using the app not a computer.
Sab316
New Contributor II
2 months ago
#transcript
89Views
1like
10Comments
access denied when trying to login to app
I am trying to login to the wifi app. Used to work...now cannot even get to the "sign-in screen". I launch app and as soon as i see the sign-in screen, I get error message saying security error 16. I uninstall the app , reinstall...no change I can login to the account app, but that does not give me access to the router for doing testing and restarting the router when it goes down again. I tried the online chat...that got nowhere. Had to bail out after 30 minutes of chit chat I tried calling and although the woman was very cheerful and pleasant, she could not help. (after 45 minutes). She said reset password. I said I cannot even get to point of entering user id, never mind password. I change password...same thing...access denied, error 16 ...call cox for help...been there...done that I am trying to access with a Samsung s24 phone with latest app. I used to be able to get in a month or so ago. I have Norton 360 for security. I turned it off to see if it was blocking access...nope Any thoughts or help?? Thanks
Solved
erp_jdr14
New Contributor II
2 months ago
121Views
0likes
8Comments
Need to fix cox wifi app
I still can't get the co x wifi app to work at all, it goes blank and nothing so I can't even log into it, I've had this issue since I got Cox Internet.
jrazor15
New Contributor
3 months ago
90Views
0likes
1Comment
Unable to login to apps
Contacted cox but nothing has been done. Get error “experiencing technical difficulties. Try again later” endlessly. This only happens with both cox app and cox wifi app (cox wifi app stopped working after tech support resetted my account so now it also no longer lets me log in). Original cox app has been going on for 1-2 years no. Cox wifi app within the past month thanks to support.
Celinedaph25
New Contributor
3 months ago
log in
63Views
0likes
1Comment
Audio missing on Fox Nation program
I purchased Fox Nation app from Cox yesterday specifically to watch The Saints series. Tried to watch episode 1 on Joan of Arc. There is no Audio for the show. Tried everything I can think of but no success. All other programs I’ve tried on Fox Nation work fine. Seems to be just this one program. Perhaps a corrupt audio file??? Cox support no help. Anyone else having this problem?
SDYRMS
New Contributor
4 months ago
1.2KViews
2likes
20Comments
Fox nation no sound on Saints..very frustrating
Fox nation no sound on Saints..very frustrating
hallshouse
New Contributor II
4 months ago
233Views
0likes
1Comment