Recent Discussions
Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
DVR Problem
I have had a problem with my DVR service for exactly one year. Almost every month I get a message when trying to record that says "you need a subscription to be able to record". I also lose all my recordings and future recordings as well as the ability to watch on demand. I have spent countless hours on the phone with a tech to first reboot my dvr so I can get recording capabilities back ( but cant recover lost recordings in the cloud). After almost one year of this continued problem, I was finally told by a tech that "we are having problems with certain accounts regarding this problem". I was given a one time $35 dollar credit then and now after this latest incident received a $40 credit after another 2 hours on the phone. It seems like nobody that you speak with at cox has the ability to make a decision or credit your account permanently until "Cox's problem" is fixed. I am almost a 40 year customer and don't feel I should pay the full amount ($250) per month if I'm not getting the service and capabilities I'm paying for. Who do I have to speak with at Cox that can make a decision? certainly not any of the countless reps I've spoken to in the last year! And when is this "situation" going to be resolved? Next step is the Connecticut Dept of Public Utilities, then full streaming on hulu.
TV Stops/Starts All Channels
My regular TV watching is getting pretty bad. And this is on top of the zDVR issues not being able to be played back, Why can’t Cox fix this issue? Why is it so hard to report issues. Why do they say it is not an issue when there are so many of us complaining. Cox is being paid well for its services. Time for the company to earn that money!
