Recent Discussions
Box resetting frequently
Our main boxes and all mini boxes have been resetting randomly. All cables are fine nothing has changed but now it resets and comes back after a few long minutes. Have contacted multiple times and Cox says they can’t see an issue on their end so I spend a half hour talking to them to have it just come back on even after they said they didn’t see any issues. Very frustrating to have to reach out every couple of days to see why it isn’t working.
Still Can Not Watch Netflix or Paramount +
I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She was able to verify it while I was on hold. So again, Why is COX blocking my access to the other apps that I pay for monthly? I had no issues before the change that was made. SteveR
Apple TV app on contour box not working
Apple TV app not working. Was able to use 2 days prior, than yesterday went to use the app and it said I needed to sign in again, tried that, kept receiving message “something went wrong, check your internet connection, than try again”. Keeps happening. Apple TV works on all other devices like iPad, phone, etc..but won’t work on any of the 3 contour boxes we have. chatted with customer service and it was like talking with a wall. They blame Apple despite knowing it is a cox issue. what gives? And is cox customer support this bad?
All Contour DVR Recordings Gone
My Cox Contour remote was not working. I had to unpair it and then re-pair it to get it to work again. Afterwards I noticed that none of my Contour DVR recordings were appearing. My future scheduled recordings still appear. And the hard drive memory bar still indicates 42% full. Hopefully my recordings. are still there. How can I get my existing recordings to appear again? I did try a system refresh and a reboot and that did not resolve the issue. During the remote pairing process I did have to select a new device name, as if the Contour box was being setup as if new.
Cox problem with signal processing
I have Cox on the Palos Verdes Peninsula, CA. There are a couple of channels (both Los Angeles area broadcast channels) that have issues. I have checked all of my TVs and the problem occur with all. Channel 817, which shows older shows in their original 4:3 aspect ratio format is being horizontally compressed to a 1:1 ratio. I've checked this channel with my antenna and it is normal (4:3 ratio). Channel 818, which shows old movies, is experiencing "frame-dropping" with the picture. Again, I've checked with my antenna, and the picture is normal. When I've reported it to Cox, nothing gets done. I've reported it over the phone and with online chat. Any suggestions as to who else I should report the problem to?
