Multiple DVR Issues
We've had the Contour Preferred DVR plan for about a year. Last spring, we had to replace the box because it would freeze up and take up to 10 minutes to reboot. We lost a lot of recordings when we replaced the box. In the past few weeks, we've been having multiple issues. Pixelation issues including: video freezes while sound continues, video breaks up while sound continues, and both picture and sound are garbled. Playback freezes, then restarts Playback freezes, then on screen prompts to delete the recording (even if it's only 5 minutes into an hour recording) I've rebooted the box and checked to make sure the connections are tight. We don't watch shows live very oftern, but have noted very minor pixelation, but no where near what shows up on the recordings. This has been getting worse and is even occurring on some shows that were recorded about 5 months ago. I'm guessing the box is failing, so we've been furiously trying to get caught up on some series that we had been recording for months before I try to get a new box. Any suggestions on other things I might try to address the issue?
Contour 2 DVR with 24 tuners
I currently have a Contour 1 DVR with 6 tuners. My second identical DVR recently broke and I found out during an attempted swap out at the local Cox Store that Cox no longer allows two DVR's on the same network. I ended up with a client box instead that is fed from my remaining DVR. So I am used to having 12 tuners available for recording. I see the Cox Ultimate DVR with 24 tuners on the Cox web site, but no real information on how it works or is configured. 1. Can it store recordings locally or is everything stored in the Cloud? 2. Does it require Panoramic Internet from Cox? 3. What is the true cost, (the web site shows a $10 bump from $20 to $30 a month when going from 6 to 24 tuners) Any hidden costs I should expect? 4. Is there a manual posted online that explains how the Ultimate works?
Dog Tv On Demand. Having trouble with AutoPlay the Next Episode to play.
I have had Cox Tech Support help me at least 3 times on this. They reset DVR each time. But still can’t get Dog TV to AutoPlay the next episode while I’m away from the house. Can anyone please tell how to set the DVR to AutoPlay the next episode? Please.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?starting to feel like cox stinks
on week 4 of same old mess & it is now a daily occurrence.. ps: to be told that there are no outages, equipment looks fine ** when you can't turn on the TV and watch morning news. NOTHING in the house has changed.. long time cox customer but lately it stinks.. WEEK ONE: started having random outages - both contour and internet.. "service tech" on the phone worked with us, got it working, then 2 days later the same thing . "service tech" on phone sold us the upgrade to panoramic wifi and new modem/router - saying our personally owned modem/router was the problem ($25+ a month more) WEEK 2: router arrived, installed and then 2 days later woke to the same problem.. the internet seem to reset itself but the contour box Froze. Wouldn't recognize the control.. screen telling us to get the remote closer to the box..etc.. Following on line advice, unplugged contour box.. took over 30 minutes but it reset and we could move forward. BUT it deleted the DVR recordings from the night before. This routine became the daily norm. I am an expert at pairing and unpairing the remote, refreshing, restarting box.. WEEK 3: This morning, happened again only this time it took over an hour to reset.. was on the chat-line with a tech for almost 2 hours. They logged into our account a managed to reset the system. Happened the next morning. Appointment set for Tech visit to house. While waiting for the Tech, the mess continued. days later, Tech came, twiddled with the wires, refreshed box, scratched his head.. Reported that the Main Junction box in the common area is severely damaged, Replaces our crimped cable & put in a work order. The next day - it happen again - was told the contour box must be bad - so drove across town to get another.. got it set up - worked... until the next morning. Appointment set for another tech. next available -- next week - as it wasn't deemed an emergency WEEK 3: AGAIN.. At this point nothing we do or the phone Tech fixes it.. we start watching YouTube shows on the TV.. Confirmed with Live Tech on phone, the main junction box has been fixed... confirmed and sent pictures showing their "line service techs" LIED. At this point, I'm pissed off angry crying on phone. We are still 2 days away from the service visit.. Lady on phone sets a "set up" appointment for the next day. Tech comes, pushes a few buttons on the remote and is able to activate the box.. He still has NO IDEA why this is a daily thing.. Gives me a "secret code to bypass the pairing unpairing fails. WEEK 3- Part 2.. Next tech visit.. the only schedule last week.. we are back to watching YouTube.. Guy comes in with actual equipment.. takes readings from the Main Junction box - still damaged, into the house, to the TV and box. Replaces the box outside on our house, replaces the splitter, runs new cable from new box to inside house. Refresh -- still won't activate.. used "secret code", gets everything working.. refreshes box doesn't work.. uses secret code again .. out on phone with another tech when it finally comes up.. He leaves us extra remotes, and implies that the outages and signal loss may be due to a damaged line in the ground from the damaged junction box. WEEK 4: AGAIN - first thing in the morning - gone again.. use code given us by the tech and get Contour box re-reactivate, but DVR is empty again. Next morning -- SAME THING.. As it is Sunday - will be on the phone first thing in the morning AGAIN... Ready to pull everything out and go with Verizon.. brand new modem/router, brand new contour box, brand new splitter, brand new box on the wall outside.. SAME SH1TTY PROBLEM.
Cox Contour (Arris ax013nm) diagnostics screen / signal strength?
is there a diagnostics screen / signal strength on the Cox Contour (Arris ax013nm)? for the past two weeks I get a RDK-03030 error message and must reboot the DVR. it takes much longer then it use to boot back up. 4 to 6 minutes when it use to take 2 minutes. Had a tech out yesterday and said I had horrible signal strength he ran a new line from PED to house, that did not fix issue if it was even an issue. I would like to test signal strength as it could be PED to COX servers. I am guessing I have to swap DVR but wanted to test signal strength before trenching new line and losing all my recorded shows.
