Recent Discussions
Contour 2 DVR with 24 tuners
I currently have a Contour 1 DVR with 6 tuners. My second identical DVR recently broke and I found out during an attemptedswap out at the local Cox Store that Cox no longer allows two DVR's on the same network. I ended up with a client box instead that is fed from my remaining DVR. So I am used to having 12 tuners available for recording. I see the Cox Ultimate DVR with 24 tuners on the Cox web site, but no real information on how it works or is configured. 1. Can it store recordings locally or is everything stored in the Cloud? 2. Does it require Panoramic Internet from Cox? 3. What is the true cost, (the web site shows a $10 bump from $20 to $30 a month when going from 6 to 24 tuners) Any hidden costs I should expect? 4. Is there a manual posted online that explains how the Ultimate works?
Dog Tv On Demand. Having trouble with AutoPlay the Next Episode to play.
I have had Cox Tech Support help me at least 3 times on this. They reset DVR each time. But still can’t get Dog TV to AutoPlay the next episode while I’m away from the house. Can anyone please tell how to set the DVR to AutoPlay the next episode? Please.
Factory Reset EVERY night!?!
I seem to be living in the movie "Groundhog Day". Every day this week we are faced with the same issue. To begin, the old DVR box was giving us a lot of trouble with playbacks. Took it in Saturday and swapped it out. Easy Peasy right? Wrong. Got home and hooked up new box....nothing. No signal to the TV from the box. Of course technical assistance (really should come up with a better name for them) explained how it HAD to be my HDMI cable (because that's what the paper told her to say). Too late by now to get back and get another....no cable for weekend. Took box to store Monday afternoon and swapped again...assured there would be no issues. Got home and plugged it in and went through all the set-up and voila...we have cable. Problem solved? Not by a long shot. Wake up Tuesday morning and put TV on....nothing. Go to main box...nothing. No cable for tuesday either. Tech (who had been scheduled earlier) is to be there that afternoon. He walks in, looks at it and fixes it with just a few quick swipes of his hand. Explains to me when they put in some information into system they made a mistake and it tells the system to shut down the box when the update runs at night. So now it's fixed, right? Wrong! Same exact thing happened last two nights. Every morning i have to reprogram the main box just like it came out of the box from the factory. Only thing i get when I call in is "SORRY" and we can send a tech out. Already did that and he siad it was a problem with the office. I did get them to refund me for the days I was either without cable or have to fix their equipment. Really interested to hear the reply to this.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?YL1200200 AC adaptor for mini box
My Mini box stopped receiving, so I exchanged it at the Cox store Still does not work There is an AC adaptor connected to the coax, and if unplugged, all DVR boxes stop working Questions: 1: Why does the Mini box require it in the 1st place 2: How does Contour know the adaptor is unplugged and stop working? 3: what is the correct way to wire it(input's, outputs)starting to feel like cox stinks
on week 4 of same old mess & it is now a daily occurrence.. ps: to be told that there are no outages, equipment looks fine ** when you can't turn on the TV and watch morning news. NOTHING in the house has changed.. long time cox customer but lately it stinks.. WEEK ONE: started having random outages - both contour and internet.. "service tech" on the phone worked with us, got it working, then 2 days later the same thing . "service tech" on phone sold us the upgrade to panoramic wifi and new modem/router - saying our personally owned modem/router was the problem ($25+ a month more) WEEK 2: router arrived, installed and then 2 days later woke to the same problem.. the internet seem to reset itself but thecontour box Froze. Wouldn't recognize the control.. screen telling us to get the remote closer to the box..etc.. Following on line advice, unplugged contour box.. took over 30 minutes but it reset and we could move forward. BUT it deleted the DVRrecordings from the night before. This routine became the daily norm. I am an expert at pairing and unpairing the remote, refreshing, restarting box.. WEEK 3: This morning, happened again only this time it took over an hour to reset.. was on the chat-line with a tech for almost 2 hours. They logged into our account a managed to reset the system. Happened the next morning. Appointment set for Tech visit to house. While waiting for the Tech, the mess continued. days later, Tech came, twiddled with the wires, refreshed box, scratched his head..Reported that the Main Junction box in the common area is severely damaged, Replaces our crimped cable & put in a work order. The next day - it happen again - was told the contour box must be bad - so drove across town to get another.. got it set up - worked... until the next morning. Appointment set for another tech. next available -- next week - as it wasn't deemed an emergency WEEK 3: AGAIN.. At this point nothing we do or the phone Tech fixes it.. we start watching YouTube shows on the TV.. Confirmed with Live Tech on phone, the main junction box has been fixed... confirmed and sent pictures showing their "line service techs" LIED. At this point, I'm pissed off angry crying on phone. We are still 2 days away from the service visit.. Lady on phone sets a "set up" appointment for the next day. Tech comes, pushes a few buttons on the remote and is able to activate the box.. He still has NO IDEA why this is a daily thing.. Gives me a "secret code to bypass the pairing unpairing fails. WEEK 3- Part 2.. Next tech visit.. the only schedule last week.. we are back to watching YouTube.. Guy comes in with actual equipment.. takes readings from the Main Junction box - still damaged, into the house, to the TV and box. Replaces the box outside on our house, replaces the splitter, runs new cable from new box to inside house. Refresh -- still won't activate.. used "secret code", gets everything working.. refreshes box doesn't work.. uses secret code again .. out on phone with another tech when it finally comes up.. He leaves us extra remotes, and implies that the outages and signal loss may be due to a damaged line in the ground from the damaged junction box. WEEK 4: AGAIN - first thing in the morning - gone again.. use code given us by the tech and get Contour box re-reactivate, but DVR is empty again. Next morning -- SAME THING.. As it is Sunday - will be on the phone first thing in the morning AGAIN... Ready to pull everything out and go with Verizon.. brand new modem/router, brand new contour box, brand new splitter, brand new box on the wall outside.. SAME SH1TTY PROBLEM.
Cox Contour (Arris ax013nm) diagnostics screen / signal strength?
is there adiagnostics screen / signal strength on the CoxContour (Arris ax013nm)? for the past two weeks I get a RDK-03030 error message and must reboot the DVR. it takes much longer then it use to boot back up. 4 to 6 minutes when it use to take 2 minutes. Had a tech out yesterday and said I hadhorrible signal strength he ran a new line from PED to house, that did not fix issue if it was even an issue. I would like to testsignal strength as it could be PED to COX servers. I am guessing I have to swap DVR but wanted to test signal strength before trenching new line and losing all my recorded shows.Certain channels (50, 53, 59) routinely don't work and say try again with XRE 03059 error
Certain channels (50 bravo, 53 food, 59 syfy) routinely don't work on my DVR and say try again with XRE 03059 error. This is a chronic problem and seems to occur in the afternoon. I am paying for these channels. Cox needs to fix this or refund our money. Problem is not occurring on mini box5-15 mins missing out of DVR recordings!
Why is it that I OFTEN have 5-15 minutes of my 6am-9am shows missing from my DVR recordings? Both shows begin at 6am, end at 8am and are on FOX NEWS & NEWSMAX! There is NEVER a power outage and it doesn't happen every day...only once or twice a week, but it should not happen at all EVER! The DVR starts recording both shows simultaneously, but during the first 20 mins, BOTH CHANNELS stop recording for 5-15 mins and then pick back up again! So BOTH CHANNELS are missing the same amount of time! The DVR records the rest of the show with no issues, but this happens constantly to both Fox & Newsmax DVR recordings at the exact same time! For $170+ a month, you would think you're going to get your money's worth, but so far that has not been the case! Anyone else out there having to go thru this year after year??? Thanks! (2/6/22) Post
