Recent Discussions
COX cancelled my phone plan. No warning.
I have internet and phone with COX. I have a business with many, many worldwide customers that need to contact me. My bill went up and they recommended I change to higher tier internet, 1Gig instead of 500Mbps. On my account page they had a 'suggested for you' option for the internet which suggested would save me money. Although I should have filed under 'too good to be true' I went ahead and chose the 1Gig option. thinking that even if it cost me a few dollars more on my total bill, then no big deal. The switch over to the new internet tier happened at 3.00 pm today, at exactly which time my phone was deactivated. Yes DEACTIVATED! I thought, with a sinking feeling. Surely not? But yes, simply changing to the other Internet tier had served to drop my phone plan. Without any warning whatsoever. I get on the CHAT support service, and yes. They said I had deactivated my phone service when I chose a new internet tier. I said I did not deactivate my phone. They said choosing the new tier caused it to drop??? Blood pressure and stress increasing I told them to reinstate it. Not that simple. I was advised to go to phone sales dept. and add it as a new service, activate it, call in three days, no earlier, and request my phone number gets reinstated. REQUEST??? So, that's where I've been left with COX. 3 days without sufficient contact from customers. When I pointed this out she said they can use the temporary 3 day number they provided? HOW exactly??? and then she told me to have a wonderful day and hung up. I guess I need to suck it up....
Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?
Fake or Real?
I am a new Cox member, it's been only about a month. But I've been getting calls nearly every day this week from a number listed as Cox Communications. The number is 1-877-316-1403. Every time I answer the phone it hangs up after a few seconds. If I recall the number it will identify itself as Cox Communications, tell me to hold for the next agent but them immediately hang up. Is this a real Cox number or is this just something I should block? I have no idea what the purpose of the call would be.
