Recent Discussions
Scammers and shady business practices
I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. you think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. they will promise you one thing and the next thing you know your bill continues to increase.
No longer able to make calls without internet
They installed new equipment and now our landline won't work unless have Internet and power. The phone is being routed through the Internet router which cox is saying is the only option for my area. Prior to the new equipment, if the power or internet went out we still had use of our land line. Recently out power went out and so did the phone. I didn't want this, but went with it because I wanted to stay with cox and they told me it was my only option. There's one elderly person in the house and we have had to call 911. We have a cell phone but if the Internet is out, we won't have a back up since our cox landline won't work anymore; whereas, prior the land line still worked without the Internet or when the power went out. If the Internet or power goes out and there's a need to call 911 we won't be able to. I will be filling a lawsuit due to the landline no longer working.Need help porting my number
Hi All, I am currently using Ooma. I was on Vonage. I would like to use COX which is also my internet provider. While Ooma was able to port my number without issue from Vonage, COX has told me that they cannot port it. That said, I have had two COX sales people tell me that I CAN port the number by means of a temporary number. When I decided to pull the trigger this morning, I was told that NO, I could not port the number under any circumstances, even if I get the number released by Ooma. I have spend about 30 minutes this morning bouncing between phone and chat sales and support Do anyone here has experience with this. Does COX really not want my money?
Don't Buy Samsung Fold 6 from Cox or try to activate it
Well Cox for unknown reason is stating a Samsung Fold 6 (unlocked) phone is not compatible with Cox Mobile Service... Apparently every galaxy phone is compatible but the Fold 6 is not. I first tried talking with the Text chat which the person stated "i will get right back to you" Well i waited 20 minutes and i send a text saying are you still checking? "lady says i am still checking" and that's been 3 days ago. (2nd Attempt) i tried the chat online which i was transferred to mobile and sat there waiting for a person to help and nothing for 25 minutes. (3rd Attempt) I called and was put on hold to be transferred to mobile service help and guess what how convenient they are closed now. So i went to the Cox Store today 7/20/2024 with my new phone the Samsung Fold 6 which i got through Samsung to get the sim replaced from my fold 4 to fold 6, so i can use it on the cox service. Well i was waiting patiently for 25 minutes in line just to find out "i can't add my fold 6 because it isn't compatible with the network" The person at counter said it is probably because all the phones are for pre-order only. I was informed by the person at the counter that they will call me Monday to let me know what the situation is because he will be escalating the message concerning the reason why the phone can't be added to the cox system. So now i am suppose to trust this phone call will be made to me on monday? I will guarantee i will not get this phone call monday and I will walk in the store at 3pm with an attitude and they will wonder why. Unfortunately if i don't get a call or an answer on monday i will go back to Mint which has way better customer service and cost is cheaper (Phone connection service is the same).
