Forum Widgets
Recent Discussions
Spam Blocker blocks all incoming calls with Spam Risk regardless of "Allow" setting
Incoming calls from a number assigned a Spam Risk (Low, Medium, High) will not ring through even if "Allow" is selected. The setting appears to be ignored, so there is no way to opt-out of Spam Blocker. Cox didn't seem to know anything about it. There may not be a lot of people left who have Cox Voice service.Voice Tools Settings Issues
The Voice Mail toggle is changed to OFF. After a lengthy processing delay, attempts to turn it ON fail with the following Voice Tools error message: "Your Voice Mail request cannot be completed. Please try again". Clicking Spam Blocker and changing all Spam Risks to something other than "Send to Voicemail" will allow the Voice Mail toggle to be changed to ON. However, after collapsing and expanding Settings again, the Voice Mail toggle is changed back to OFF, and the Spam Blocker settings are back to values from before they were changed. Voice Tools Settings do not save. The only noticeable difference in the Voice Tools page is a new "Blocked" tab in Call History. I have no idea if it does anything because clicking it displays "0 matching results found". It took months for Call History issues to be mostly fixed. Why did Cox change something else just to break it too? With the sale of Cox, these issues may never be fixed. Voice mail may never work again.
Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?
