Recent Discussions
Don't Buy Samsung Fold 6 from Cox or try to activate it
Well Cox for unknown reason is stating a Samsung Fold 6 (unlocked) phone is not compatible with Cox Mobile Service... Apparently every galaxy phone is compatible but the Fold 6 is not. I first tried talking with the Text chat which the person stated "i will get right back to you" Well i waited 20 minutes and i send a text saying are you still checking? "lady says i am still checking" and that's been 3 days ago. (2nd Attempt) i tried the chat online which i was transferred to mobile and sat there waiting for a person to help and nothing for 25 minutes. (3rd Attempt) I called and was put on hold to be transferred to mobile service help and guess what how convenient they are closed now. So i went to the Cox Store today 7/20/2024 with my new phone the Samsung Fold 6 which i got through Samsung to get the sim replaced from my fold 4 to fold 6, so i can use it on the cox service. Well i was waiting patiently for 25 minutes in line just to find out "i can't add my fold 6 because it isn't compatible with the network" The person at counter said it is probably because all the phones are for pre-order only. I was informed by the person at the counter that they will call me Monday to let me know what the situation is because he will be escalating the message concerning the reason why the phone can't be added to the cox system. So now i am suppose to trust this phone call will be made to me on monday? I will guarantee i will not get this phone call monday and I will walk in the store at 3pm with an attitude and they will wonder why. Unfortunately if i don't get a call or an answer on monday i will go back to Mint which has way better customer service and cost is cheaper (Phone connection service is the same).
Outgoing calls that we didn't make
I just noticed while checking my voice mails here online that our outgoing call log is FILLED with calls to (200) 100-1106. We have never called this number yet there are numerous calls outgoing from our line, several per day, going back at least 120 days (that's as far back as the search history will go). I'd like to think this is no biggie, just one of those weird techno things, but I'd like to be reassured. Does anyone know what this is?
Customer service re: landline
I have spent 3 days and over 9 hours attempting to have my phone work. For over a week no dial tone. subsequently (after 2 hours) the phone did have a dial tone. the next day I tried to call my home phone and got the message "unable to complete this call as dialed". I have returned to the website for help and ended up with "Oliver" again. Then after working with "Oliver "and various "live" persons, (at least 5) I am told that Cox is under maintenance please try again (twice). Well I have tried, and tried and tried for days. I can find no number to call to connect with a technician. We have had Cox for years with out this terrible customer care. I am ready to put a sign on our front yard to encourage others to change from Cox...this is untenable. We have a landline for a reason. We have the need to be able to accessed from around the country and world. Please advise with helpful directions. I have been extremely patient and lost at least 3 days of my time as well as not getting what we are paying for. I am truly sorry Cox has come to this juncture...the decision makers need to re-think how money is saved. It is not by eliminating people d/t salaries etc. because there basically is no customer service. We the customer are expected to read pages of instructions that ultimately mean we, the customer are fixing our own equipment. That is not our job... it's your job and your expertise!!Unreliable Cox
For the past several days I have not been able to access anything but my account. I can not access my voice mail, and all i get from the 1-866 number is absolutely "ZERO." When I log on my account it shows an outage. NONSENSE ~ I can access the web and can get and make phone calls. COX services have been going down hill for the past few years. I even called COX headquarters In Atlanta, Georgia and left a message with a secretary to have them call me back. I might as well have been spitting in the wind. Poor business practices from COX. Is that the way they treat their customers ? When COX Let Yahoo take over their E-mail .... suffice to say it 'SUCKS." I am not a Happy Camper ! ! !
When will cox mobile support Google Pixel phones wi-fi calling?
When we switched to cox mobile from Verizon we were told that in home wi-fi calling was supported. Apparently it is only supported on iPhone and Samsung phones. We need this capability because our home does not have good connectivity to a cell tower. We knew this and made the decision to switch because of the wi-fi calling capability of cox. I have already escalated this through support and they have no answer except to refer to the web page linked above . Samsung phones were enabled in August 2023. I also asked about network extenders which we used to use with Verizon before they rolled out wi-fi calling. Cox mobile does not support network extenders. I know wi-fi calling is possible because we used to have it with Verizon on the same phones we currently have. When will cox mobile roll out in-home wi-fi calling for other android devices like a Google Pixel 7? If there is no firm date or at least a target date, then we will need to switch providers again. Extremely disappointed.
