Odd phone call
We have received two phones calls from844-302-3338. The message claims to be Cox responding to a phone call from us. We have not phoned Cox. The call is not going to the phone number provided by Cox. It refers to whether we were happy with the interaction through the phone call. Since there was no phone call -- what is this? Thanks if you can help. If you can't, welcome to my club.
Recovering disconnected cell numbers
Called Cox Mobile to get our port-out PINs two days ago. The tech texted them to me. I explained I was going to another carrier and would be taking our numbers. Before the call actually ended, he disconnected our service. The calls my wife and I were on were cut off and since then I've been trying to get our old (20+ year old) cell numbers back. Initially (within 60 minutes of the disconnect), I was told the numbers were lost forever. Period, the end. I kept pressing and ended up talking to someone who seemed convinced his team could resurrect the numbers. They actually have a team dedicated to this. He was tremendously helpful and told me they'd get the numbers back "100%." Well, the timeframe he gave me came and went without success and instead we received new SIM cards that apparently have new numbers attached to them. Online activation for Cox advises our old numbers are not eligible for transfer. The very helpful guy gave me his contact number but it requires an extension (which he didn't give me) so today I've spoken to another 5 or 6 reps trying to get help. The last guy I spoke to (in the loyalty dept) told me he'd be talking to tech support and getting back to me. He never got back to me. Anyone know a way to get the old numbers back? May seem a small issue, but the numbers are tied to business, to online verification of accounts, etc., for over 20 years. Any help would be appreciated. I cannot believe that an inadvertent keystroke on Cox's end could flush away our old numbers in an instant without any chance of retrieval. Seems other carriers (even MVNOs) can retrieve the numbers in these situations.
Cox Mobile
It is amazing how La. Workforce, during pandemic caused me to **bleep** near lose what I owned due to the Scam they claimed during Covid.. I am on total permanent disability for 21 years now. I HAVE BEEN WITH COX FOR 36 years and can't get a cell phone BECAUSE THEY RELY ON A BANK TO FINANCE A PHONE!!!! Loyalty MEANS NOTHING TO THESE PEOPLE. Guess I will bring my business elsewhere!!!! I was told about this BS. I Truly don't get it my credit has been butchered.....LATER COX......Lost Mobile Phone cannot be removed from system
Lost my Cox purchased mobile flip phone. Went to the retail store with substitute iPhone that was approved. Retail store gave me a new SIM card and told me to wait a few hours. It has been 13 days and no activation on my substitute iphone and Cox flip phone still listed in my account. I have spoken to at least 10 techs on this. Responses varied from "wait a few hours" to "it takes 5 working days" to "I can only escalate this to our highest tech support in Atlanta". I even received another SIM card from Allison who thought that might work. I just can't understand why the lost flip phone cannot be removed from the system by the local retail store. From what I can gather, the deletion of a mobile phone in the system to be replaced by another phone also in the system is not in the script the techs follow so they just come up with their own response to make the customer go away. Now I am waiting for the tech support gurus in Atlanta but have no idea when they might get back to me or even confirmation that they received my ticket. What is it going to take?Call forwarding question
Does anyone know if my phone should ring when I have call forwarding turned on because it never used to ring when it was turned on but now it does and I don't know how to stop it from ringing but the call forwarding is working? I can take it off the hook to stop it from ringing but I never had to do this before.
Landline outgoing call are garbled
This has been going on for a while. I can hear calls, but the caller either cannot hear me or it sounds very distorted. So far I've had 2 Cox techs out to my home. They replaced the phone modem, tested the internal wiring and external connections and it still does not work. I plugged in a known working phone directly into the modem and it still doesn't work. The Cox tech plugged his test set directly into the modem with the same results. I need my home phone. I'm getting ready to drop Cox completely. I need something reliable.Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the CoxPhone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, click Start a Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “How do I set up voice mail,” “How do I access phone tools?” Provide a specific description of the issue.For example, write“I haven't used voice mail in the past but now I want to turn it on, how can I do that?” Use theReport Contentbutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theApproved Solutionbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
