Call forwarding question
Does anyone know if my phone should ring when I have call forwarding turned on because it never used to ring when it was turned on but now it does and I don't know how to stop it from ringing but the call forwarding is working? I can take it off the hook to stop it from ringing but I never had to do this before.
Landline outgoing call are garbled
This has been going on for a while. I can hear calls, but the caller either cannot hear me or it sounds very distorted. So far I've had 2 Cox techs out to my home. They replaced the phone modem, tested the internal wiring and external connections and it still does not work. I plugged in a known working phone directly into the modem and it still doesn't work. The Cox tech plugged his test set directly into the modem with the same results. I need my home phone. I'm getting ready to drop Cox completely. I need something reliable.Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the CoxPhone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, click Start a Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “How do I set up voice mail,” “How do I access phone tools?” Provide a specific description of the issue.For example, write“I haven't used voice mail in the past but now I want to turn it on, how can I do that?” Use theReport Contentbutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theApproved Solutionbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
Strange phone number in landline call history log
For several months my landline call log displays (202) 410-8608 as a call originating from my phone along with the number I do call. I also see this phone number when someone calls me as well. I googled the number and see a lot of aggravating comments. Is this something I should be concerned about?
Add a contact in Call History not working
Trying to add a new contact in Call History fails, with the following message: "We are currently experiencing technical difficulties processing your request. Please try again." This started yesterday and does it for 3 different new contacts. None of them have special characters in the name which will cause the same message to appear. I have a lot of contacts - - is there a limit? Or is this a bug?Permanently disabling Call Waiting impossible????
This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my service dropping cable TV (finally) after the cost went up by 50% this month. Thanks for giving me the motivation to ditch this overpriced nonsense. Updating my service seemed to trigger sending me the latest version of the cable modem--the one that looks like a miniature white Leaning Tower of Pisa. Years back I was informed that COX was powerless to make my choice for Call Waiting to be activated or deactivated stick as the previous modem had "burned in" defaults that it would reset to whenever the modem reset. I thought it odd that a communications company would be held hostage to the supposed design specs of a modem but I was told by a high-level area manager that COX was powerless to make sensible changes to the system and I'd just have to continue to log in and disable Call Waiting through the Voice Tools repeatedly. I never believed that excuse (even for a poorly managed company like COX who could never solve several other technical issues concerning use of a smart card). I had a small glimmer of hope that a newer generation of cable modem might possibly store my desire to have Call Waiting disabled after a reboot but alas it is still a persistent problem. My last cable provider stored my configuration in a database and downloaded that to the cable modem upon reboot. COX has insisted that this is the modem's fault (apparently every modem they choose to send to its customers) and that choices like Voice Mail and Call Forwarding and Simultaneous Ring are restored from read-only defaults stored in the modem and there is no technical solution possible. Funny that my Voice Mail and Call Forwarding and Nomorobo/Simultaneous Ring settings are preserved after a reboot of the modem but only Call Waiting is forced on my by the evil-minded engineers who designed the cable modem (apparently every different model purchased by COX). I've seen posts here on this forum complaining about similar issues going back many years so this is a well known issues that COX is apparently simply too lazy to resolve. Maybe, if 99% of their user base complained about this bug then someone would be motivated to fix it (and I know it can be fixed because the excuse that the modem won't allow such a fix is transparently BS). I've tried calling customer service (which went nowhere though it made it to the SE area manager). I've tried Chat but we all know that they can't deal with any issues off their tight scripts. In a moment of optimism (uncharacteristic to be sure) I'm posting to this support forum. I'm not expecting any resolution as I assume COX will be intractable in their position that "nothing can be done" as they are held hostage to all the evil manufacturers of cable modems who are so enamored with Call Waiting that it goes against their wishes to allow anybody to opt out permanently.
call waiting - can't toggle through online interface
Anyone else with Cox voice service that can't toggle on/off the Call Waiting feature? Reported to Cox a couple months back and no solution. I can't believe that everyone is suffering from this issue? When you try to turn it from off to on you get "Your Call Waiting request cannot be completed. Please try again later". RoyAutomated Message Regarding Fake Overdue Account Scam
Calls from 877-764-6129 and 833-680-2022 For the last month, almost daily, our business landline has been receiving Scam calls from an automated system claiming that our Cox account will be disrupted due to non payment. This system will allow you to dial/route your call to make a payment with a card or you could stay on the line to speak to a representative. If you hang up, within 15 minutes an individual will call back to speak with the person in charge of our accounts payable or someone that might handle such issues. When informed that our corporate office handles all accounts the scammer hangs up.How do I locate the caller ID section to turn it on so that the incoming telephone number shows on the tv screen
Here is the information for the newer cox contour cable box: Cox Phone tv settings. Cox phone caller id settings for tv, 2023. You need to do this from your tv contour remote. Menu > "Preferences"> cox voice > (Set to "on" or "off" ). "Voice" control is for the tv caller id settings.Default voicemail greeting
How do I get the computer generated default voicemail greeting to say my phone number? It used to say my phone number but it doesn't anymore. Any idea what happened? I had this issue once before but I can't remember how I fixed it. Reply Like More Oldest Votes Newest WiderMouthOpen WiderMouthOpen Do you mean the "All calls greeting"? See instructions here. Reply Verify Answer More DRVEGAS DRVEGAS in reply to No I'm trying to get the default voicemail greeting to play without recording any greeting myself. The current default voicemail greeting is not saying my phone number like it should WiderMouthOpen WiderMouthOpen in reply to Sorry, I don't have Cox phone so I can only go off what I find on google. How about this? Step 5 and 6 seem relevant. Seems you can record your number instead of your name in the greeting. DRVEGAS DRVEGAS in reply to As usual these voicemail instructions don't work. If I record nothing for 2 seconds like it says I still can't get the default greeting to play properly. Need more help? Chat With Oliver 24/7 Live Support Learn How To Support Articles Find your nearest Service Center Give us a call 24/7 Phone Support Forum Links Read the forum guidelinesEverytime I get a possible spam alert warning from COX, the time on my phone advances 5 hours into the future. Just started on 5/22. I have been told to inactivate the norobo call and reactivate it and have done that but it did not help
Anyone’s phone have the time changed after receiving a spam alert fro COX?How to secure COX phone modem wi-fi signal & dropped calls
I have the Voice/Internet Modem Brand: ARRIS Model: TM3402A Seems to work BUT with dropped calls and the modem is "HOT"... Meaning, the modem is showing up in "my wi-fi connections" BUT is unsecured. I've looked at the tools and tips for both COX wi-fi and the phone service including the Cox wi-fi app. Nothing is mentioned anywhere that I can see in the forums or online. The phone modem and my Cox Gigablast are split into two indiidual connections from coax wall connection. I only have one wall connection, so my connection options are what they are. Any insight will be greatly appreciated. LCWVoice Tools Call History grid scroll bar is missing
The Voice Tools webpage scroll bar will scroll the entire page, as will clicking on the screen and using the up and down arrow keys. However,the inner scroll bar previously locatedwithin the Call History grid is now missing. As a result, only the first nine entries for a sort may beviewed on the webpage. The Call History grid includes new columns added when the recentupdate to identify and eliminate or flag SPAM calls was implemented. The grid scroll bar appears to have been erroneously omitted. Voice Tools Call History may be sorted from oldest to newest to see calls from up to 120 days ago. That amount ofCall History can also be downloaded. Thisconfirms Call History data was retained, but the websiteno longer provides the means to scroll up and downto view all call entries.
no porting
On March 9, 2023 I purchased a new cell phone from Cox and requested that my existing landline phone number with Cox be ported to my new Cox Cell Phone. After numerous calls with Cox and numerous promises and NO updates from them I still do not have service on my new Cox Cell Phone. April 24, 2023. What can I do? The new phone I purchased from Cox can only be used with Cox. I am still receiving bills from Cox for a non-existing service. Kathi Anderson6 Days and counting
Hi Las Vegas Residents: Outage issues for 6 days straight. I contact chat help and it is useless. The script is not warm it is fabricated. My grandmother has not had a phone nor internet for 6 days and she is 88 years of age. I wanted to see if anyone in the East side of Las Vegas they are experiencing the same issue. I have not found ANY response from Cox just as there is an outage. I am overwhelmed with the lack of accountability, reliability and urgency to rectify the situation. For a customer to call every single day is not reliable.Harrassing calls.
I get daily robo calls from Comenity Bank, currently well over 100 calls. They started Nov. 19, 2022, and continue every day, including weekends. My number is on the FTC Do Not Call List, and I reported about the first 50 of these calls. The first 60-70 calls had a female voice selling their services for anyone impacted by Covid 19. Thereafter a gruff mail voice demands that I call them because they have some information that will impact me if I don't respond. I have filed civil and criminal complaints for harrassment with the Arizona AG. They have responded that they will not pursue the matter. Beside reporting to FTC on the DNC list, I have filed a formal complaint with them. I have heard nothing from the FTC. FTC rules strictly forbid these calls. I have contacted by Congressman (Ciscomani) asking what agency enforces the FTC rules. He has not responded to my request. I have blocked the numbers they use, but they just call with a new number. My phone states that I have no more room for blocked calls. Am I just doomed to have this Bank call me forever?Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.Incoming calls do not connect when I hit the talk/answer button
Incoming calls do not connect and continue to ring for the caller when I hit the talk/answer button on my home phone. It does stop the ringing on my system, but no connection is made. I have called from my cell phone and can still hear the ringing as though the call was never answered. I can make outgoing calls with no problemCox Call History
The Cox Call History page informs "Please allow 15 minutes for new activity to appear." I got a call at approximately 7 PM but had missed its Caller ID on TV. I've been refreshing this page for 90 minutes and the needed Caller ID still hasn't appeared in my history. Is it 15 minutes or 15 hours? Why is this thing so difficult?
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