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Recent Discussions
Multi-day outage
Cox is out pretty regularly, but not for this long. This is day 3 with no resolution in sight and no helpful communication from Cox. Their website says it’s a known issue and they’re working on it, but no estimated repair time. You have to try to reset your equipment and click through a denial to get an estimated repair time, which is never accurate, it just adds about 30 minutes every so often. This isn’t just three days without something insignificant like streaming, this is three days without security cameras and three days without wifi for work. I’m in south Wichita. Anyone else having this problem? I’m ready to dump Cox.
Adding Ethernet a good idea?
I would like to add a Poe Ethernet switch to an existing cox panoramic Wi-Fi router. Would I connect the switch directly to the cox issued modem/router? Will it interfere with the ability to use Wi-Fi? Anyone have an Ethernet switch with POE that they would recommend for this application
Unreliable service
For the past three weeks I have had constant disrupted service. Dozens of times a day some days. I have reset the router so many times I feel like an employee. I have called customer service multiple times. They “send a signal” that works for a few hours and then it goes out again. I am beyond frustrated at this point. I have a state board exam to study for and I need internet access. This over priced unreliable service has me livid. Customer support always has an excuse line up grade, weather, blah, blah, blah. They always try to get me to upgrade or get a cell phone plan. If I cannot even get the service that I’ve paid for why would I want a phone or upgrade? I’m on the brink of cancelling my service. This has gotten to be ridiculous!!! This happening to anyone else in the Wichita Kansas area?
Spotty internet
Looks like I’m not the only one suddenly experiencing spotty service. Is COX pushing a new product or device? I’ve been a customer for a while now and I noticed that whenever they want customers to sign up for something new the service suddenly gets all wonky…and I don’t think it’s a coincidence…
Internet problems in Omaha
For the last week or so I have been having problems with my internet service. It will go down to about 20 mbs and I have to reboot the modem to get my gigabit speed back. Have to do this about 2 times a day. I am working with Cox support on X but just curious if I'm the only one.
Super Disappointed
Was looking forward to the great promotion that was offered to us as internet customers. Signed up for the two lines at the discounted rate and when it came time to activate the phones, mine went smoothly, and my wife’s phone has yet to be activated. It’s been 4 days that she has been without service now as a result of this with no way to switch her back to our old provider as her number is locked to COX now for 90 days. I’ve been told three times now that “it’s been sent to the escalation team” to get it resolved and am highly doubting that this will be fixed. My wife needs service as she leaves the house multiple times a week with our toddler and everyone trying to contact her phone number is not able to reach her. Really hoping this can get resolved so we can put this behind us, other wise COX will need to compensate for leaving my wife without cell phone service.
DVR recordings being deleted overnight
I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight. It has nothing to do with reaching memory capacity. What's going on?Panoramic Wifi App Error
We recently moved service and the internet itself is working just fine, but the WiFi App is not working correctly. The Account, Home and Overview tabs works fine, but when I click on WiFi, I get a nondescript error that reads, "Sorry, something went wrong." Tech support was unable to help. Thoughts? UPDATE: I contacted tech support, and they couldn't resolve the issue, so I was referred to premium care, and they tried but were unable to fix it either. I was told I would be contacted by the tier 3 group within 24 hours but that was over two weeks ago. I did a factory reset on the gateway, which was the last suggestion I had been given. I can get to the local web page of the modem/gateway but all the settings are only accessible by the WiFi app which is still not working (same message as before). The encryption is stuck on WPA3 which my kids' tv does not support. Any ideas?
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