cable burial
Hello, I had Cox internet installed in my house in October of 2021. The old line from the curb was not working so the tech ran a new line to the house. There is a spot where the line cross a piece of concrete side walk running to the back of my home. The tech said someone would be coming out run the line under the concrete and bury the line. This was around 2 years ago. I have called the customer service line and explained the situation earlier this year, at least 3 months ago. The support rep didn't fully understand the issue and sent a tech to my home. The tech arrived and quickly, but politely, told me he couldn't assist with my issue but he would turn this over to the construction/burial team. I have not been contacted since. The line gets run over everytime I take the trash out and whenever I have to move heavy items to be back garage. I also want to get some concrete installed in front of my gate and it would be in Cox's best interest to run this line through conduit before it gets buried under concrete. Please let me know what I need to do or who I need to contact to get this accomplished. Thanks
Why do you need charge customer 100 USD ?
I applied for Cox internet and activated on 10/2 today, but I can't actually connect to WIFI, I did a basic check with customer service but they can't solve my problem. They offered to have an engineer come to the site to fix the problem, but I need to pay 100 USD. I don't think it's reasonable to charge me 100 USD? I think it is not reasonable to charge me 100USD because this is the first time I applied for the service and it is not working. It is their responsibility to help me to solve the problem. I don't understand why there is a charge?
Signal Fading each day
It appears that something is happening with the signal delivered to my house each day. I have to reboot my Motorola MB8600 Docsys III modem to get my service working properly. The power of the signal to my MB8600 is 0.6 dBmV and the errors are off the charts. Why can't they detect this at their base and why don't they fix it at the pole? Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 5 759.0 0.6 28.7 19280 422 2 Locked QAM256 1 735.0 0.6 28.7 21034 195 3 Locked QAM256 2 741.0 0.6 28.7 18580 246 4 Locked QAM256 3 747.0 0.6 28.8 20860 211 5 Locked QAM256 4 753.0 0.7 28.8 17750 244 6 Locked QAM256 6 765.0 0.6 28.8 19198 238 7 Locked QAM256 7 771.0 0.6 28.9 18413 254 8 Locked QAM256 8 777.0 0.6 29.0 14027 234 9 Locked QAM256 9 783.0 0.8 28.9 16248 251 10 Locked QAM256 10 789.0 0.9 28.9 24292 274 11 Locked QAM256 11 795.0 1.0 28.8 23273 267 12 Locked QAM256 12 801.0 1.1 29.0 20640 258 13 Locked QAM256 13 807.0 1.1 29.1 18625 280 14 Locked QAM256 14 813.0 1.0 28.9 24768 282 15 Locked QAM256 15 819.0 0.9 28.9 33057 275 16 Locked QAM256 16 825.0 0.7 28.8 50769 366 17 Locked QAM256 17 831.0 0.7 28.8 62797 437 18 Locked QAM256 18 837.0 0.6 28.7 72828 583 19 Locked QAM256 19 843.0 0.6 28.7 88803 886 20 Locked QAM256 20 849.0 0.6 28.6 100816 1233 21 Locked QAM256 21 855.0 0.6 28.7 131950 2854 22 Locked QAM256 22 861.0 0.3 28.5 183625 8040 23 Locked QAM256 23 867.0 0.1 28.3 245688 24524 24 Locked QAM256 24 873.0 -0.1 28.3 311295 67342
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