Recent Discussions
Manage Connected Devices
I have 21 devices connected to my Panomara Wifi from Sonos speakers, to printers and washer /dryers. Interstingly, my Samsung TV does not show up on the list by my LG TV does and the latter has a weak signal. It is definitely slow and there is lag. Have the 500mps plan. How can I manage what is on and off. Do folks use the app and pause items (app is shaky at best). What are others using for this number of devices? Regards Chirs
Transparency!
It seems to be a big problems with cox. I was told my data was over significantly, but the agent couldn’t give me the actual amount. Convince me that I should upgrade to unlimited data. There two adults in the house both work all day, no video games etc. It doesn’t add up. I still upgraded to the unlimited service for $50 more, only to be charged additional 40 for the difference within the billing period. I was basically made to spend $90 extra for data below my initial plan. I’m very disappointed! I can only imagine how they they take advantage of people who don’t check their bills or have options to change services.
Not just Cox Mobile but service from Cox in general
Let me start, I have been a loyal Cox customer for over 10 years. I have rarely had a complaint until the last few months. It started when we had to move due to renovations at our apartment in March. I called Cox and arranged a moving date. I was told that our new apartment was Cox ready. The day of the move came and the technicians came to move us over to the new apartment. First, the techs seemed unsure of what they were supposed to do. They said everything was set up and left It was about a month later, we finally started getting into a routine. I went to use the Home life app and I couldn't log in. Another technician came who had to call someone else. We were never set up with Homelife. Three hours late and being charged for a service that was never set up and we got Homelife and a $75 charge to install the service. That finally got resolved Next issue: I got an email from Cox that my address was wrong on my Cox Mobile bill. I was going to lose service. Why wasn't this charged in March? It is now May. My roommate had health issues and one phone wasn't cutting it. We called to get a new line and phone. The woman said that she could get me a Samsung phone for free due to a promotion anda $21. Shipping fee. When the email came it wasn't a Samsung but a cheaper phone. After 3 hours, we finally got a Moto G like mine and a $32 shipping fee - note the price change and 2 day wait to get a refund. I used to say that I love Cox due to the great customer service. Coworkers would tell me horror stories but I thought they were pulling my leg. Lately, we have Google fiber and Verizon trying to get my business. I am starting to consider whether I should be looking at them especially in light of Cox being taken over by Spectrum which has a worse reputation for customer service than Cox. Being charged fir a service that was never installed in our new apartment and all the other issues is frustrating. I am putting this down so maybe Cox can get their customer service straightened out before they lose more customers.
Misleading Promotional Emails
I've been a Cox Internet customer for about 3 years (in two different cities -- Tucson and Las Vegas). About once a month for the last few months, I've gotten an email with an offer to upgrade to 2 GIG service for $110 a month. (I currently pay $110 a month for 1 GIG service). When I go to the Cox Web site, the site pulls up "My Offers" -- which are completely non-sensical. One offer says I can get 2 GIG service for $155 a month ($45 more than I currently pay, and NOT $110 as referenced in the email) One offer says I can get 1 GIG service for $115 a month ($5 more than I currently pay for the same service I have now) One offer says I can get 1 GIG service for $105 a month ($5 less than I currently pay for the same service I have now) Confused, I decided to contact Customer Service via Chat. There the representative tells me that I can't get 2 GIG service for $110. I mention the email I received. They say, "I checked and you didn't receive any email with this offer". There are SO MANY issues with that response -- but basically they're saying I made this email in my Inbox up? Or perhaps that I'm lying? I'm basically ready to just drive down to the Cox store and cancel my subscription on principle alone. Don't appreciate having my time wasted OR being called a liar. Grrrrrrrrrrrr.
4 Day Outage! Vague Communication! Completely unacceptable!
We've been Cox customers for over four years, and I'm extremely frustrated with how this recent outage is being handled. Our internet has been completely down in ZIP code 22405 for 4 days now - and still no resolution. We've received multiple texts from Cox with estimated restoration times, and every single one has come and gone with no service and no clear update. My wife works from home and this has caused major disruption to her job and income. We're using our mobile data just to stay connected, something we wouldn't have to do if our Wi-Fi worked. I called and the automated system said calling won't speed things up - then hung up. I used the website chat and was told "we're working on it" with no real information. The only offer I received was a $12 credit, which doesn't come close to covering the lost income and increased cellular data charges. This is unacceptable. Where is the accountability, transparency, or real support for paying customers who rely on this service to work and live? We deserve better.Bye bye Cox
I saw this coming. All over Reddit but nothing here. Then again this forum has been a corp sham for years now. Moderators, start polishing those resumes. If you are outsourced employee, then bye bye. No more India shock monkey support. No more cap. No more X1/contour/panoramic. Also Cox will pull DEI so Trump will approve, so if you are DEI, bye bye. Now please post your copy pasta about how sorry you are and that you appreciate my business and how Cox is your friend in the digital age. ROFL. Yeah.. dead friend. https://www.reddit.com/r/CoxCommunications/comments/1kny8wt/cable_companies_charter_and_cox_agree_to_merge/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_buttonBandwidth’s
I now have the panoramic wifi and I am trying to set up my MYQ garage door opener that will only use 2.4ghz and my phone has to be on same for setup but it automatically goes to best which is 5ghz is there a way to make it go to the 2.4ghz besides splitting the bands which is not recommended and if so do I have to split all three 2.4, 5 and 6 or can I leave 5 and 6 under 1 username and password
