Cox's FttH access path is sending the gateway RA but is not relaying or servicing DHCPv6-PD. Tier 2 technical support and on-site technician will not escalate this so that it can be fixed. Any suggestion to get network engineering to take a look?

For the past week, the internet goes down around 9:30 - 10:00 PM. When you look at the app, it says “unplanned outage” but it’s pretty consistent on when it goes down. What’s up???

I want to give a special shout-out to Tresca Davis for providing me with outstanding customer service. She was very professional, patient, knowledgeable, and genuinely took the time to make sure I was taken care of. Tresca went above and beyond to help me find the best option and was even able to ge

I have tried to contact cox support multiple times for help with accessing the HBO Max app. No one at Cox helped and I’m paying for a service that I’m unable to access for more than two months. Need help since when trying to log in through provider, I select cox and then the following message appear

Everyday there is some sort of issue. Today has put me over the edge. For the premium we pay monthly to have WiFi, internet, and cable is ridiculous. Times are tough today so we make the most of what we have. Staying in to enjoy our home with entertainment seems like it’s asking too much. Going out

I have had it. Every single day, MULTIPLE times a day, all of our Cox services go out. All the time. Phone, internet, tv. And there is no way to report an issue online like there is with Eversource. For as much as we pay for their “services”, we should have problem free service. Absent a major power

Issue: I'm trying to permanently disable the Cox In-Home Wifi Hotspot guest networks broadcasting from my Panoramic Wifi Gateway. Despite following the documented steps, the guest SSIDs remain broadcasting. Steps I followed: Went to My Profile > Edit Profile Settings > Security and Privacy Under the

This is the third time my WiFi has not been working probly. I have paid the bill already it’s still working properly. I have reset it and unplugged it and plugged it back in I need help to do this

Hello I would like to know my service is $39, when it’s only suppose to $20 because I’m on a program with my kids in school…

I had a great experience working with Tario! From the start, he brought great energy and took the time to actually get to know me as a customer, which made the entire experience feel personal instead of just another transaction. He not only helped me save money on my internet service, but also helpe