Recent Discussions
Insane bill increase!
So I had a 12 month plan when I first signed up for internet at $60 per month. After that it went up to $90. Ok whatever. NOW randomly it jumped up to over $180 dollars! I can’t afford that! So then I’m told my non contract amount of $90 also had a discount on it…..that I’ve never seen in a bill, suddenly is gone. What discount!? Now my only offered options is an increased price to sign a 12 month contract…..are you people tone deaf? Or sign up for 60 MONTHS?? WHO affords this? I’d never sign up to be stuck with a company this awful. Seriously you’re price gouging. Looks like at this point another service provider is the way to go. As I see many people doing.
Constantly freezing!😡
Why, why, WHY do programs I'm watching on Cox constantly freeze while watching? It's annoying!!! The picture will freeze and then by the time it unfreezes, it has jumped ahead in the program. Why? I let a customer service rep talk me into getting the new cable box and it has been like this every since! The only thing that is constantly is my increased bill! I see why people cut the cord. After 23 years with Cox's shabby service, I think I'm DONE!
Current available equipment
Good afternoon. I have a question regarding some equipment that I need to clarify. So right now we are in the process of getting rid of the combined internet and WiFi router. Now my question is if I still have my panoramic WiFi modem, can I request to have cox issue me a separate modem for the phone service or would it have to be combined into one? We have a security system that is phone line monitored and we want to have the phone modem downstairs and the WiFi modem upstairs. Do you know if theirs a way to do that? the next question I have is regarding to cable boxes. I never really understood the difference between cox tv and the contour tv. Is it the same thing or are they different. And what are the current hardwired cable boxes cox has?
Increased Upload Speed
I live in the Hampton Roads VA area and have had the basic Go Fast plan for some time with 100 Mbps download and 10 Mbps upload speeds. Just today, I ran a speed test and was surprised to find that my upload speed has been increased to 20 mbps. Is this an aberration, or can someone confirm that Cox in the Hampton Roads area has increased the upload speed from 10 Mbps to 20 Mbps on the Go Fast plan Edit: Thank you all for your comments. I did sign in to my account and I am still on the Go Fast plan. However, It does indicate that my provisioned upload speed on that plan is now 20 mbps vs 10 mbps. We do have a new fiber provider that has moved into the area, so perhaps the competition has motivated Cox to “up their game”.
