Recent Discussions
How to: Access Samsung Smart TV Settings With Cox Remote
If you have a Samsung Smart TV, you can access Samsung TV settings with your Contour/Cox TV remote. Using the Cox remote, press the TV device button, then the CC button. An "Accessibility Shortcuts" menu will be displayed. Press right arrow and select "Close" to return to normal television or press Exit to display the Samsung home screen. Press left arrow to display "Media", then down arrow twice to "Settings". Press right arrow repeatedly to your desired option. From a "Settings" option, press Exit to return to normal television. Cox remote buttons are in bold text, "Samsung settings and menus" are in italics and quotes. Note: The organization of Samsung settings may vary for different models. If an individual with a different brand smart TV can use TV and CC to access TV settings, please let us know.
Paramount Plus on Contour
I am unable to watch Paramount+ shows on my Contour host box (brand new today).On the host box, when I select the episode and choose to go to Paramount+ (watch options), I get an ad, then a spinny circle in the upper left, and that's it. Spinny circle forever or eventually an error code. I am able to watch Paramount+ shows on the client box. It shows an ad and then the show starts up fine. Why does it work on the client box, but not the host?
Still Can Not Watch Netflix or Paramount +
I posted about a couple of weeks ago that I cannot access my Netflix or my Paramount+ without subscribing through COX. I spoke to one of the COX Rep and she did not know that COX has changed. She was able to verify it while I was on hold. So again, Why is COX blocking my access to the other apps that I pay for monthly? I had no issues before the change that was made. SteveR
Poor service
I am really disappointed with the lack of response from customers and with the way they leave you hanging waiting for a response. It is so bad that now I just want to cancel the account, and it is still a huge hassle, taking over 40 minutes to cancel the account, and still nothing. Management really needs to do a better jobimproving their customer service.
Why am I getting charge 100$ more on my bill
Hi good morning I look at my cox statement for this upcoming bill scheduled on sept 23 And I noticed the bill is for $154 dollars when I signed up to join your WiFi plan no one mention a one time payment Of 100 dollars its really weird because in my last bill i did not have to pay that I submitted my payment of 51.24 but I will not be paying the $100 dollar one time credit fee can I get help with this situation
Planned outage…scam?
I received a door hanger and email regarding a planned outage next week. Called CS and they said they didn't see any emails on that so ignore it. They've been diffing in the neighborhood and installing cable for several weeks. I work from home and need to know if this is a scam or not.not receiving verification code emails since migration to yahoo
This is a follow up to a prior discussion: Not receiving verification code emails new Yahoo mail | Cox Community I called yahoo support, and they refused to acknowledge that this problem exists and refuse to report this issue to the support team for yahoo mail. Compounding this issue is a recent change made by Facebook if using incognito mode (Chrome) or inprivate mode (Edge), that will sent a verification code to the email address for the Facebook account before a person can log in. In my case, I have an old account that only has the single cox.net email, and no alternative means for verification, and Facebook doesn't provide support or any means to change the email address without being able to send a verification email to the now broken cox.net email address, which no longer works due to the migration to yahoo mail sever. Repeating my post from the prior discussion, reddit is an example of the problem. Since I'm receiving normal emails from reddit, I tried to do a password reset, which is similar to a verification email and that failed, but I continue to receive normal emails from reddit. I'm hoping someone at cox cable can report this problem to yahoo to see if they can resolve the issue.
