Recent Discussions
Ridiculous Outages
3rd day in a row this time (that we know of, husband was in the hospital before that, it might have gone out then too) So many days in the short time (3 months?) we've had this service at our new place. Tired of paying on time, and never having reliable service. No, we're not using to many devices, it's just two of us here. Going to check out CenturyLink tomorrow. Had their cheapest internet for two years in our old place, only once it went out, during a monsoon storm.Unreliable internet service with frequent outages
We continue to experience frequent, multi-hour Cox internet outages. Our location has had several lengthy internet connection outages over the last few weeks alone. The frequency and duration of these outages are unacceptable. What is Cox doing to prevent the recurrence of these outages and improve internet connection service reliability?
Unreliable Home Internet
I'm an online college instructor who has 2 weekly evening Zoom meetings. It is beyond frustrating to be kicked out of a Zoom session that I am running. Last night was the 2nd time in 2 weeks. When I check the app, it says there are "no outages." I have been reduced to using my phone as a hotspot. I pay $155/month for the unlimited plan. Nothing else has changed in my household. We use streaming services and have kids who use the internet for school, like most people. Does anyone know if Cox is currently improving services? OR What other options are available in San Diego - East County region? Sincerely, Annoyed English Teacher
Contour 2 box - C2XG1HOSTDVR
How did this all start, well 3 days ago I went to my Contour 2 box to watch a recorded show and found out that after a nightly reboot of my device all my schedules, and recorded shows were completely gone. After talking with an Cox Agent, they said my existing box was bad. Never have I had any issues. So I went down to the Cox store and picked up a newer replacement model - C2XG1HOSTDVR. After setup I am in disbelief of how slow the response time is on selecting anything but volume. The channels and features take 4-5 seconds between on click on my remote. I have been told that this box might be bad by onsite Cox technical support, but he didn't have the same model - C2XG1HOSTDVR. He recommended that I can go swap it out, so went back to Cox store (my fault for not checking) but they didn't have this model at the time. I could have changed up my whole system with Panoramic wifi and cloud box but didn't want to go that route. I'm waiting for my Cox store to obtain me a new - C2XG1HOSTDVR or newer model?? but they are on backlog. Hard to get. Is anyone else experiencing this terrible lag delay on their C2XG1HOSTDVR?
Massive spike
I have a massive spike, of over 600gb within 2 days, showing in my data usage. Told our browsing is causing the issue. WE'VE DONE NOTHING! Nothing different than we've always done. Past 3 months only used between 450 & 680 gb. (A little over half of what I pay for every month). But Dec 2nd & 3rd spiked over 600! WTF!? I told support that something is wrong... they say it's me. Uuuhh.... no sir! It. Is. Not. Again.... We've done nothing different than we've always done.
