Recent Discussions
Cox Pedestal Help!
I am on the board in an HOA community Mesa, Arizona. It's been a nightmare contacting the right person to get a "pedestal" in one of our homeowner's front yard. I did this 2 years ago and 2 or 3 times they sent a tech TO MY HOUSE to "fix my internet". I repeated over and over that my internet was fine, I needed someone to replace a pedestal in the community (wires hanging out, tricycle wheels caught in it, it's a hazard and a blight, etc.) After repeated phone calls to Cox, and wrong type of work orders being created, I finally contacted Cox Corporate and waited forever to get a response. No help. I next went to Social Media (as I recall). Next, I went to the City of Mesa, they put a call into Cox for me. Finally was put in touch with a manager at Cox. I tried contacting this same manager via email with no response. I then tried calling this manager and the phone number is no longer good (I'm assuming because the call does not go through). Now, I need to have this pedestal replaced at one of our homes in the community. Do I have to go back the the City of Mesa and complain about Cox not providing a reasonable method to get someone the maintain their equipment (Pedestals)?SolvedCarlaVala1232 hours agoNew Contributor78Views0likes4CommentsOutages
Why oh why when I work from home all these outages I pay more for cox than I ever paid for century link and never had any issues with them. Now nothing but issues random outages. This is ridiculous. If I pay over 200 a month for service I should not have to make up time at work or use my vacation time because you guys cannot keep service going. I am going to start docking how much I pay every month how about that when I lose time and money. That seems fair. Ugh!!petgirly89014 hours agoVisitor33Views2likes2CommentsCox not paying on time
I accepted COX mobile offer of an iphone 16 recently, whereby they make the payment each month on the phone. I was required to create a credit account with something called CITIZENS PAY to finance the phone at 0% interest. The payments are due the 1st of the month, but COX is making them on the 24th. So for 23 days each month I get hounded by CITIZEN PAY about late payments. I am afraid this will eventually affect my credit score report. When I tried to contact COX, I ended up texting with someone in India who had no understanding of how to correct this, and the CITIZEN Pay representative told me I have to get COX to fix the problem. How? Any suggestions?Solvedbatemjo5 hours agoNew Contributor23Views0likes5CommentsPicture freezes
Why does the picture freeze on my DVR recordings? Is it because the weather is turning colder and Cox equipment is being affected? Pressing stop and then start sometimes moves the recording ahead past the problem. Usually, it goes to a message stating it appears I have completed watching the program and shows the Delete or Don't Delete. Hit Don't Delete, go to Watch, and fast forward to a few seconds past the problem works but it takes forever to watch a program. Sometimes, it wants to reset so, of course, that takes even longer for it to reboot. Help!!!afeser7 hours agoNew Contributor35Views0likes2CommentsCox Panoramic wifi app fail
So I am having issue with WiFi app shows everything but my wifi users. I chat with 3 agents and neither one understood what I ment. All I wanna do is utilize the bedtime timer for my kids and we'll let's just say no wifi for anyone because I unplugged the darn thing no wifi til I can gain access on app. Assist please. FYI Cleared caché - cleared data - uninstalled app - re-installed app - reset app preferences - checked for update - clapped my hands and stompt on one foot and even that did not work.R3nzyscox20208 hours agoVisitor13Views0likes2CommentsContour box will not connect to internet
I have downloaded the app, followed both the on screen instructions from the app, and I still end up with a flashing white light and no internet connection. I’ve tried restarting the system, rebooting, all the stuff Cox always recommends. Yet it still flashes white. I plug in my old Contour box and no issues whatsoever. Any help would be appreciated. And from customer support, please don’t give me the whole it could take 15 minutes garbage. I’ve waited 30 minutes several times this weekend and still the same results. I’ve been in IT for a long, long time and this should have been a simple plug and play situation. I am becoming more and more irritated with every update and new piece of equipment.carrs9 hours agoVisitor19Views0likes1CommentDo your job
I’ve had an outage since Friday night and it’s now Sunday and it’s still hasn’t been fixed, they just keep telling me it’ll be fixed but don’t have a time estimate I didn’t sit here and pay for the fastest internet plan just to not use it and waste my money get to work.Mgallegosjr2410 hours agoVisitor64Views1like1Comment- Ibscruff2 days agoNew Contributor98Views0likes1Comment