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Internet speed slows shortly after modem reset
I have a brand new TP link BE 3600 router and an Arris SB8200 modem. I have been only getting an average of 20-30mbps download speed. I have gigablast. I reset the modem via the cox app, and for a short time get 900mbps + download and 100mbps+ upload. This lasts for a few moments then right back to 20-30mbps. New router, multiple resets, no change. I have had this issue for a few months. Do I need a technician to come out and check outside cable? What else can I do?sten428 minutes agoVisitor2Views0likes0CommentsFrom 900mbps to 90 mbps @ 2 pm daily
Hello, I have fiber. Since August the speed fall to 90 mbps at 2pm. The technician installed a new terminal and a new gateway. I have replaced the gig network switch and redone the RJ 45 terminations to make sure the wiring was clean. I tried to disconnect extra devices and the issue keeps popping. If I reset both terminal and gateway late at night, it is back to 900mbps till 2pm then off I am on a conf call I lose sound for a few seconds get a warning about poor Internet connection. Speed is back down to 90 mbps for all devices. Resetting again the ONT and gateway does not restore the speed but if I reset the technical and the gateway after midnight, then it is good again till 2 pm. I am pulling my hair on the issue. I already had 3 visits from technicians and being an it professional I am not entirely novice either but this problem is above my networking skills. What could it be? I asked if Cox was throttling speed during peak hours, afternoon and evening. I was told no. Then I am out of ideas. I thought some device could have an IP conflict and I scanned my network for this and nothing conflicting pops up I checked the logs in my main computer not seeing any error or warning. I am really out of ideas as where to check for a problem. Cox confirmed multiple times that the signal to my home is very good. Any idea it suggestion as where to look at next? Many thanks.Solvedpaddelia12 hours agoNew Contributor75Views0likes4CommentsNetwork Impacting Event??
I've been without internet for over 24 hours now with two high school kids that attend school online. Nobody can give me an estimates restore time/date, either. Funny thing is, the businesses close to my home (less than a quarter of a mile away) that have cox are having no issues. What the hell is going on and when is it going to be fixed? I'm ready to switch to tmobile at this point.randomnobody8 hours agoVisitor15Views0likes0CommentsInternet Down Again One day before huge hurricane..
My family went without internet and phone for 6 days after the last hurricane here in Florida. That was less than 2 weeks ago. Everyone else I know never lost internet but almost a week after we still went without. Now today one day before even a larger hurricane I have NO internet again. So my family has no tv to watch the news, no home phone to use incase of an emergency and really no trust we will have any connection soon. to do this to people one day before a Huge Hurricane is just no right. This is a safety issue at this point. Cox is how we get TV so what the heck, we are changing this was the last straw for our family. The service is and has not been reliable, Nor any more fast than Centrylink I have at work. Actually our centrylink at work (3miles for home) has not missed one second of connectivity. Thanks for the added stress going into a Hurricane cox.23Views0likes1CommentYahoo Email is a joke!
When attempting to read and/or send emails, the "Page Unresponsive" dialog box comes up again and again and again.; it is more than frustrating I don't want to sound like a conspiracy theorist, but in my opinion it is being done by Yahoo to coerce the people who transitioned from Cox to subscribe to their Premium service for $1.99 a month. Cox needs to ensure that Yahoo fixes this or pays Yahoo more to provide email service to its previous email customers. I am paying the same to Cox as I did before they stopped supporting email and stopped providing McAfee Security Suite--less service but no less on my monthly bill! This needs to be resolved! I am not getting this "Page Unresponsive" dialog box on any other websites so I know it is not my PC being slow.twiggie6018 hours agoNew Contributor16Views0likes1CommentUnable to switch device
I have cox mobile connection and want to switch to iPhone 16. I got device delivered from Apple and called cox mobile to help switch eSIM for my connection. It has been 5 days and I even visited cox location but there is no one able to help to switch the device. Unfortunately there is no escalation or accountability. Or the feature itself doesn’t exist.ashishlahori752 days agoNew Contributor21Views0likes3CommentsInternet having poor connection
We've received several text msgs about service outages in the last several weeks. Our problem is that we continue have very sketchy service since all this started. What can be done so we can go back to the reliable service we've had in the past? Is anyone having these issues with tv streaming "circling" and poor/weak wifi signal? Thanksvictoriannurse2 days agoNew Contributor50Views0likes1CommentPaying for 1GB and capped at 100mbps
Recently switched from IdeaTek 1GB to Cox 1GB because we moved to a town that IdeaTek doesn’t service. When I was with IdeaTek I was getting 1GB up/down and now with Cox I am capped at 100mbps up/down even though I pay for 1GB. I feel as if they are attempting to scam unknowing customers as I see as I am not the only one with this issue and the connection shows it is 1GB capable but is being capped at 100mbps. I know my setup is capable as I had no issues with IdeaTek and my Ethernet port on my PC is capable of 2.5GB and I am running a Cat8 Cable. Please get someone to fix this and give me what I pay for. SOLUTION: Replaced the cable that was provided by Cox during install that was going from the ONT to the Modem/Router and that was the issue! Getting 950-980mbps up/down now!Solvedj_fett12 days agoNew Contributor133Views0likes4CommentsHorrible internet
We’ve struggled with cox for 1.5 years and the past month has only gotten worse. Our neighbors all complain and many have switched to Verizon or Tmobile for better service. I can’t seem to elevate our issues as everything online automated. Who can I reach out to?Bskaufmann2 days agoNew Contributor40Views0likes2Comments