Recent Discussions
Admin Login to new gateway
After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recognized. The Cox Tech that did the install was very good, I have to blame myself for not trying to do this while he was here. That said, is there a chance he change the Login credentials? Should I be using some other (perhaps universal) Login? The pic below is from the bottom of the gateway: *moderator edited to remove equipment and network details* Thanx!MikeyChris6 hours agoNew Contributor237Views0likes18CommentsAutomatic recording time extension
How to stop "recording time will automatically extend if this program runs long" for sporting events. This feature will not allow consecutive events to be recorded. ie: Live golf on the Golf Channel 11:00-1:00. Live golf on CBS 1:00-4:00. Live golf on the Golf Channel 1:00-4:00 cannot be recorded because "If you record golf at1:00, the following programs will not record" Auto pad recordings is turned OFF Any ideas?bubbasue1009 hours agoVisitor6Views0likes0CommentsCox Black Friday deal was free phone that wasn't free.
Cox Black Friday deal said sign up for two years and get a free S24 phone free, with approved credit. I was approved only to find out that the phone is financed through Citizens bank under my name for which I am responsible for the payment. Oh but have no fear somehow that account will get credited the payment as long as you are with Cox mobile and after 24 months (two years) it will be paid off. HOWEVER the credit happens for 23 months and I am responsible for the first payment, which for me is $66.68 because I have two lines (thus two phone). Besides all You have to pay taxes on the phones and pay the line connection fee of $10 per phone. So I guess free isn't free after all. I don't like it but I can expect that there will always be death and taxes, I guess even hidden fees. But how is paying $66.68 for a free phone free? I called and also chatted with Cox and Citizens Bank. Both say you have the make the first payment but cannot explain how that is free. Citizens says they only get/do a 23 month payment credit. Cox says that at the end you will see a credit but does not know where that credit happens or who it goes to (Citizens or Cox account). I asked for more clarification and got the same run around saying its a refund type thing. So I asked if i would get the credit paid to me and they just said no its a credit but still did not say which account or how I verify this in two years. I then asked them to simply credit my mobile bill for the $66.68 then there would be no confusion and they said they could not. I am think of going to the BBB for false advertising. The good news is the mobile service so far has been fine.Mpier110 hours agoNew Contributor II318Views2likes20CommentsHow to add a website permission or exception
I use the Cox WiFi app using my phone but use my desktop computers to surf the internet. Using the app I have Parental Controls on but I have to keep turning it off to go to a specific website and hope I remember to turn it back on after I am finished. Is there a way to add this website where wifi will allow it to open without turning off parental controls everytime? The website if for my prescriptions where my doctor sends them to be filled so it has to word "drugs" in the website url.8Views0likes1CommentPlanned maintenance
We lost internet a few times in the past few weeks due to PLANNED maintenance, during day time! This is really frustrating especially when we are in the middle of meetings. I certainly can understand maintenance is needed, but I wonder how hard it would be for cox to notify customers of any PLANNED maintenance in advance so that we can prepare for those?ccooxx2 days agoNew Contributor32Views0likes1Comment- evillarino862 days agoNew Contributor28Views0likes1Comment