For the past couple of months the internet would randomly drop and reconnect multiple times throughout the day - several times per hour. Then two weeks ago the internet went completely out for hours and had to schedule a tech which the earliest available was the next day (two days if your internet g

It happened 2 weeks ago - outage for 12 hours. This time, after 27 hours, it still not up. I made a call to tech support number, but they hung up on me. Estimated repair time has been updated until 3:01pm, now the update text messages are e not coming any more. What is going on????

Not sure why my phone bill is still high when it’s now ONLY one line not two anymore .

I recently upgraded my modem. I called COX to see what to do with my old modem. After being connected to an AI agent, I requested a "real person" and was transferred to a "live agent" that I'm pretty sure was another AI agent. I was instructed to return my old modem by a certain date (8/9) or I woul

I had 7 outage days last month and am now experiencing another one today 8/7. This is getting to be ridiculous. COX should automatically credit us for outages. We shouldn’t have to go through chat and jump trough hoops to get a bill credit.

Why did the bill increase by $30 this month.

My sister passed away several months ago and I have been appointed the executor of her estate. I dropped off all of her rented equipment to Cox in June. Her account was supposed to be closed. Since then Cox has been sending texts demanding payment of several hundred dollars. Apparently they have bee

We’re out again. What happened to the great connections we’ve always had….until recently? We pay a premium price for what has become poor service and have lost much of On Demand. We’re getting closer and closer to cutting the cord.

We have been experiencing constant off and on internet outages for at least 6 months. We were given a new router and yet it still continues

Been a long time Cox subscriber, but our primary box rebooted mid-last week and since that time, fast forwarding on all NEW DVRed programming from that time now glitches and freezes when we try to fast forward through commercials. Sometimes, the box locks up and just auto-reboots. Obviously, this is