I am on a wired Fiber connection. I am experiencing severe packet loss on your regional network infrastructure. My WinMTR logs show 0% loss at my gateway, but a 18% packet loss beginning at Hop 4 on your network, which carries all the way to my destination. Please escalate this ticket to Tier 3 Netw

This problem has persisted on and off for over a year, and if there was any other cable or fiber option in our area we would simply have switched. We have drop outs of our internet service. It can last anywhere from 10secs to a few minutes and reconnects on its own. This affects both wireless and wi

I know this has been asked before, but it looks like it's been awhile and before I quit Cox for another provider I figured I'd try this. Spikes in data usage have me trying to determine which devices are responsible so that I can address the issue. However, this does not seem to be possible, which t

Internet service is down again but app says it is working at my house. Which is not correct b

Internet is out but all shows it is workong

I will like to disconnect the service of internet & I been trying to contact someone with cox but no one answer

With how often we have outages and how long it takes for you guys to fix them we should be getting discounts and perks. The amount we pay for THIS kind of service is ridiculous and there’s no excuse

Can you help me troubleshoot why I’m over my data limit? I’ve never gone over, never really close. And it’s mostly in “other” category

Can’t view Fox hosts’ shows , says contact provider

Will this still work with two networks set up in my house, one for 2.4GHz and one for 5.0GHz? I have a number of items that just would not work when connected to the 5.0GHz network even though it supposedly will adjust to 2.4GHz for those items that don't support 5.0GHz.