Recent Discussions
The continuing deterioration of the internet in Tempe Az
I live in Tempe Arizona and for the past 30 days or do the cox internet system has been deteriorating by the day… lots of lock up and after say 5 minutes it come back on… then their is the item to where you are watching a movie or a show and POOF the sound is gone, which only comes back on when you change channels. and let’s not forget that cox bills in advance … There is an issue with the cox system and cox has no idea where it is… everyday I lose internet for 10 minutes to 4 hours. You can’t call cox and tell them there is an issue, as their system is not reporting any at that time.. there is hard ware issue on Cox end in South Tempe AZ and cox is not pro-active in resolving this… they just sit back and wait for a call… and charge you in advance
Incorrect times for recordings
Currently, programming says we are recording the NY Christmas tree lighting, IT IS NOT. It is recording local programming . This is not the first time ( CMA’s for instance ) With today’s technology this makes no sense, and I don’t understand why it continues. I expect that when we set recordings that it would be accurate..Internet speed
I have been a long time Cox customer and in the past couple of months, after about 6:30, my internet signal from the 100 mbps I have goes down to below 18%, therefore I can not watch any live tv. I had abouty 5 Cox technicians over not finding anything wrong with all my connections inside my house and the problem still persistsI called them several times, sent them screen shots from their app showing the speed of my gateway and the comment from the app saying that I am not getting my normal speed. I am desperate not knowing what to do. Please help
Caller ID Not Showing on TV
Caller ID has failed to display on the TV on random calls over the last few days. It is set to ON in preferences on the DVR, an Arris AX013ANC which is only about 1 month old. It’s been working properly until a few days ago. After the DVR daily update had finished and an incoming call failed to display on the TV, I unplugged the cable/phone modem, waited 5 minutes, then plugged it back in and waited for the phone to come back on. I then called using my cell phone and the Caller ID did not appear. Later, two test calls did appear for my cell phone and my wife’s. But 2 hours later an incoming robocall did not display. After that another robocall did display. All the calls appeared on the call history.
Cox contour receiver stuck on Welcome
We had an internet outage yesterday for about an hour. Ever since I was able to get it back up and running, the tv receiver has not worked, which means none of the tv boxes are working. All of the troubleshooting has been done. Does anyone have a hack outside of the box that I can try to avoid a tech coming out?!
Cox email merge to Yahoo
I have opened my Yahoo account however none of files i created to store useful emails went with the merger. Thus I have lost all of the emails i wanted to save and still use. for example we are building a small addition, all of the plans and correspondence were stored in a file. This file doesn't exist in Yahoo and they (Yahoo) says they are gone. Will cox stay open after this 365 day period we all have to get out stuff? Can i email a complete folder of files to Yahoo and store them there?
21 outages in the last 40 days
I recommend COX provide people that are in my area experiencing these outages and indepth update on what's going on. This started on Oct 20 and had gotten worse this past week. I didn't pay for my Internet to go down intermittently throughout the day and it is not going to get it reimbursed to me in any shape or form. I willing to bet there work going on to make some sort of cost savings that will ultimately affect users. I had not previously provided feedback but before I moved they were still charging me an extra $10 a month without informing me the plan I was on had reduced in price. Very unsatisfied.
