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Las Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that for 3 days now. And the ourage map doesnt make sense. It only shows my apartment complex with a pin. and its not an interactive map, its a picture of a map. Useless. Is it just our apartments that are out? Is it just me? Is it just Las Vegas? Whats an actual estimate to repair? What is it thats wrong? Please let me know. JJonsservice13 hours agoNew Contributor667Views1like42CommentsInternet problems continually
I have internet interruptions daily for the past few months. They seem to be coming at the same time they’ve started informing that I’ve been using most of my data. This was never the case and I’ve been a customer for twenty years. This company is going down hill and I’ll have to find a solution.Pshelton16 hours agoNew Contributor76Views1like4CommentsFYI - Once again, unable to perform Searches on Contour 1 DVR
The problem: On Friday, 6/27/2025, I encountered the following previously reported (and resolved) search problem associated with Contour 1 DVRs: While I can see the TV guide entries well into the future by scrolling through the guide, when I do a search for a specific show (e.g., "Mannix", "ABC World News") I am unable to get any hits (this time) beyond Monday, 6/30/2025. I have unplugged/waited-a-few-minutes/plugged in the DVR to let the software and guide reload, but that did not help. That day (Friday), I submitted the problem to cox.help@cox.com. Cox Help (CCI-Atlanta)/"Juan" quickly responded and submitted a trouble ticket (number CUI000017461739). As of this moment, 12:40 pm (Eastern) Sunday, 6/29/2025, the problem has not been fixed. I'll report back on this forum when the problem is resolved. The problem was most recently identified in this forum by RickH about a month ago. Background: This exact same problem has occurred several times in the past, most recently one month ago. Following are the occurrences and the associated ticket numbers: 6/27/2025 - (current occurrence) - ticket CUI000017461739 5/26/2025 - ticket CUI000017335487 4/4/2025 - ticket CUI000017198245 12/2/2024 - ticket CUI000016769324 8/16/2019 (I don't have that ticket number). Having the above ticket numbers should help the technicians more quickly understand and resolve the problem. I documented the problems in 2024 and 2019 in the Cox TV Forum under forum userid Jupiter852, and RickH reported the May 2025 occurrence in the Forum. Jupiter852Jupiter85217 hours agoNew Contributor III114Views1like6CommentsPhoenix Area Service
For about 3 weeks now, my service has been pathetic; 4 to 5 times a day, we lose service, working from home, which makes it very difficult to operate. The customer service via Oliver is useless, and getting to speak to someone live is impossible. A technician came out and changed the cable from the home box to the house. Not sure if something was done, service did not improve. Paying over $120 per month for a service that is not delivering, does anyone else have these issues?alonzof117 hours agoNew Contributor83Views0likes7CommentsOver a week without Internet, horrible support
I have been trying to use the internet for over a week with no success. I contacted your support and no one was able to help, I went to the cox shop and I got a new modem that is still not working. I already paid for the service that I am not receiving and your support wants to charge me $100 to fix the problem. That's unacceptable, I already paid for the internet service and I am paying extra for my mobile phone service to be able to use the internet. I will not pay an extra $100 to someone provides me the service that you are already supposed to be providing. If this case doesn't get resolved this week I will contact another internet provider.j1house3 days agoNew Contributor69Views0likes1CommentMy Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.dbird3 days agoNew Contributor44Views0likes3CommentsPlease help
I have been trying to get some answers since 27 June 2025. On the 27th of June, I logged in to my COX mobile account to see the usage history for #######. For some reason, it said that there was no usage history because no device was associated with the account. I signed up for COX mobile near 25 May 2025. I ordered a phone and when said phone arrived, I activated it. I proceeded to put that number on all my resumes, applications and other documents. I gave that number to friends and used it as the number for the 2-step verification for certain bank accounts. Needless to say that I was surprised that I needed to "activate device". I had already done that in May and yet the chat support agent said that the activation was incomplete and I had to complete the activation. I started the process and it only gave me the option to get a new phone number. I did not want a new phone number. The agent insisted. I decided to trust the agent. Now I know that was a bad idea. I went through the entire process of activating my device. Everything looked good. Then - for no reason - the page refreshed and said that no device was associated with the account. I went through the entire process again with the same result. Not willing to do it again, I decided to call support. After being transferred 5 times, I was told that it can be fixed and I could get the original phone number. All numbers were erased from my phone. I logged in and there was a new phone number associated with my account. I got a new eSIM on my phone. I called support again. After being transferred another 5 times, I was told that the error was fixed, and I just had to hold for a bit so they can get my original number back. Once again, all numbers from my phone were erased. I logged in to my account on my computer and I had a new phone number. I got a new eSIM on my phone. And I called support again. After being transferred 5 times, I was told that this keeps happening because there is no other phone number to call me once the numbers are deleted from my phone. 28 June I asked my neighbor to come over and let me have the agent call his number. And I called support again. I was told that using my neighbor's number would not help. This time a CUI# was created. I was told that it would be resolved within 48 hours. As I was thanking the agent, the call was disconnected. Once more, all numbers from my phone were erased. I spent the weekend with no phone number. 30 June On Monday, my phone prompted me to get another eSIM. I logged in and my number was restored. All I had to do was activate it. Everything looked good until I reached a page to fill in all the information to port the number. I filled in the information truthfully. I got the number from COX, at this address, same account number. It said there was an error. I got back into the chat with support. They could not do it either. I was given a ticket # and told to wait 72 hours. 1 July I was prompted to get yet another eSIM. After logging in and finding a new phone number, I called support on Tuesday. I was told by one agent that it is impossible to get a previous number back. I said that I had not heard that yet, but I am starting to believe it. After explaining my situation, I was given a request # and told to wait for 2-3 days for someone to call me. 5 July I called support, told my story, got transferred, waited on hold, told my story, got transferred, waited on hold, told my story, and was told that it might take until Wednesday to get an answer. A few hours later, my phone was prompting me to get another eSIM. I logged in and there is a new number! I have had more phone numbers in this last week than I had in my entire 50+ years on this planet before I met COX. I do not know how many job offers I have missed. I cannot get past the 2-step verification for certain accounts. I do not want another new number! I want the original number. Is there anything COX can do to convince me to stay? Yes. A credit on my account. Especially since there is no usage history!CZ95 days agoNew Contributor37Views0likes1Comment- rachelrc17275 days agoNew Contributor12Views0likes1Comment
Intermittent internet outages
Anyone have this internet issue with Cox? I have panoramic wireless wifi service with cox cable. When we first got this service, it was great. Then we started getting periodic internet outages lasting 15 to 20 seconds each. This would happen 5 or 6 times a day. A Cox tech was dispatched to our house, made a few changes replaced cable ends, tightened connectors etc and told us it should be good now. Next day same problem. We waited a week or so and called Cox again. This time the tech replaced all of our cable boxes and said all should be good. Next day same problems. This time the tech replaced the panoramic modem and said all should be good. Next day same problem so we waited a week so so and called again. This time a supervisor and a tech were dispatched to our house. The appt was at 4:00pm. However, by 5:30, no phone call no tech and no supervisor so I called and was told they didn’t have anyone available to respond. No apology just said I would need to reschedule. The next time I went to the Cox Store in Williamsburg. The Cox agent was very understanding and said he put in an order for a supervisor to call me. That was 9 days ago and I’m still waiting for that call!!! I’ve been with Cox for 25+ years and this is about as poor as it gets for service. Has anyone had a similar wifi problem as we are experiencing. I’m 77 years old so 100% streaming service doesn’t appeal to me. However, something has to improve or a change will be in my future! Thanks Frustrated with Cox ServiceSolvedBeengolfn35 days agoNew Contributor II385Views1like9Comments
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