No internet or phone
I have not had internet or phone access for 17 days network impairment with no time frame for it to be up and usable as much money as I pay and as large this company is not to mention the monopoly they have in Scottsdale how in the name of God would this take more then 24 hours 17 days no internet and they just sent me a 160 dollar bill
Panoramic app can’t access any settings including port forwarding
I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”. History: I recently changed my service and was required to use the Panoramic modem. The app didn’t work from day one. Changing the WiFi name and PW seemed to work, but I would get an error logging in. Support was able to change the 5GHz PW, but not the 2.4GHz. Support then opened a ticket. I decided to login directly using IP address and that worked! I also changed the IP address to 192.168.1.1 and assigned some static addresses to devices. I now need to add 1 port forwarding entry and I’m getting the above error in the app and you’re not allowed to changed port forwarding when logged in directly. Even the EDIT button for WiFi disappeared. Support opened another ticket and said they usually respond fast. After about a week I called again and support escalated the ticket. Another several days and nothing. A Factory Reset didn’t change anything. Any help would be appreciated. Thanks. WHY WOULD COX FORCE THEIR CUSTOMERS TO USE AN APP THAT DOESN’T WORK?ALIVE
It's ALIVE! Awaiting some new questions so I can hopefully help someone! FYI, I worked for Cox for 16 years, MOST of that in advanced Data support Tier 2. I enjoyed what I did. Prior to Cox, I worked for Dell as an L2 Software support agent, and developed the Lane Training using Virtual systems to recreate common problems, Head of Field Engineering for a Data processor, over 5000 pieces of hardware in the field, analog and digital communications, channelized T1, (Newbridge Mainstreet), Multiplexors and more. I love data communications and computers! BTW, New (used) Alienware coming in soon, I9 4070, 64 gigs memory, 2/2tb nvme. It's gonna be fun! Lookin forward to the new forums, and helping out!
Refresh required after email deletion
With the new version of Cox webmail, when I delete an email or multiple emails and hit the trash icon the emails get hi-lighted but the inbox is not refreshed and the emails stay on the screen. I have to refresh or go to another folder and back to the inbox before they are deleted from the screen. This happens on Chrome and Safari as well as on MacBook and iPad. Can this be reported as a bug please?
Can't log into Cox email from any mobile app
Until recently (about 2 months ago) I could use my Android mail app to access my Cox email. Now I cannot receive email from ANY mobile app - on my Android Samsung S9, Outlook on my PC, or my iPad email app. My wife and I have spent around six hours with about five Cox customer representatives until they give up and refer us to Samsung. They - Samsung- rudely refer us back to Cox (after another hour). The error messages we get vary, from password invalid (we have changed the password several times under Cox supervision) to Change the permission settings on the Cox internet webmail site. (There aren't any). We can receive and send email from the Cox webmail URL site. This is an important email address and we really need it to work. I was going to do a factory reset on the phone, thinking that some other app is interfering, but since it won't work from any device app, I thought it best to see if anyone else has this issue before I spend another half day with this drill?
New Orleans (MidCity/Treme)
Nearly 3 weeks of daily spotty/intermittent connection frustrations. Even downgraded my speed, thinking maybe it just couldn't handle it. Still the same daily issues. Technical support has been no help whatsoever. They cannot comprehend that it's a neighborhood issue, not an individual home. 'Check the cable connections, reboot the modem, reset the router' - always the same BS support. I have 2 separate lines at home, a personal and a business, both experience the same interruptions at the exact same time. Next door neighbors have confirmed the same interruptions at the same time. So very frustrating! AT&T fiber can't get here soon enough!
Cox Email Problems
Anyone else having serious problems using Cox email today? I am trying to send emails but when I go to start a new email it takes a minute until it loads and by that time the server time is out. In fact, nothing seems to be working right using a Cox website for email! Nothing has worked right since the last update!
Tired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is unacceptable. Imagine paying for a meal that us not served! Ludicrous!!! Please stand with meConfused by "Other" category in my data usage
I've been getting super close to my data cap the last few months, and I've noticed that a category simply labeled "Other" is accounting for almost half of my total data usage. This month it's currently at 44% of my usage, and we only have two days left in the cycle with 1127gb used. When I read the description for this category it says "Activites that makde up a relatively small proportion of your overall usage. This also includes unrecognized traffic or activity that could not be categorized." If my math isn't wrong, that's 495.8gb of data in a category that I can't keep account of, so I don't really know what to do. I read that VPS can mess with data tracking, but my family doesn't use any. Can someone please help me understand?
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