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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Will change to new company offering fiver internet at same price.
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Am I going to get money back for all this time being in an outage? This is beyond ridiculous and frustrating. Working from home I’m having to use my sick days because of something I can’t control. This is stupid!
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Over the last few weeks my internet has repeatedly dropped. I work from home SMS am constantly dealing with WiFi interruptions. The app is no help because it can’t connect to my gateway when there’s an issue.
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Why is Cox going down multiple times a day in the north Virginia Beach (Great Neck and Shore Dr) areas?
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I just received my Internet box but the yellow cord doesn’t fit into the wall it’s not the right size
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I am experiencing severe connectivity degradation and lagging during my video sessions. I have run an advanced MTR connection test to www3.zoom.us and isolated the issue to Cox's core routing infrastructure. My local network, gateway, and modem signal levels are clear, but traffic is hitting a major
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Agent finally was willing to log a support ticket CUIxxxxxxxx54 yesterday, after lengthy discussion of problem I've had for over a year. Not to disparage that agent, but I honestly don't have a lot of confidence that Cox engineering team will investigate. I have a (lousy) workaround, that allows me
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Something has changed in the last week or week and a half and all of a sudden I’m having to reset my modem constantly. The app tells me the network is good and strong yet all my TVs keep disconnecting. How do you actually get a hold of a customer service representative. I’m not even seeing the optio
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I am so sick of Cox Wifi. I have been off-line intermittently for the last 60 days with no refund given. I am at the point where I am going to switch carriers.
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