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Spam Blocker blocks all incoming calls with Spam Risk regardless of "Allow" setting
Incoming calls from a number assigned a Spam Risk (Low, Medium, High) will not ring through even if "Allow" is selected. The setting appears to be ignored, so there is no way to opt-out of Spam Blocker. Cox didn't seem to know anything about it. There may not be a lot of people left who have Cox Voice service.
number of rings before a caller gets automated answer
i have cox mobile on samsung S25 (Cox phone). People call me and tell me the phone rings like 8 - 10 times before they get the auto answer and option to leave a voicemail. Oliver is useless - it blows his brain. I call "tech support", I get a call center person who is obviously reading hints to typical problems, but not mine. She actually ended up telling me there is no way to change the number of rings. Google search results in several answers about using codes. I try the codes and they don't work. One of the google answers was that you have to call Cox customer support - which I did as described above. Anyone? help? tyia.
Frustration with the Cox Total Care/Premium Support
For the last 3.5 hours I have been trying to straighten out a glitch with my email. The account email involved has existed since the mid 1990s. I recently moved that email from being associated with my original account at Cox, to the one at my current residence. (Divorce, yadda yadda). Three days ago Outlook declared it couldn't contact the servers. I gave it a day or so, because sometimes things just break. The web interface at mail.yahoo works like a champ, thankfully. I found out yesterday that the account that was originally tied to my email had been turned off. I'd like to confirm that my email account has not been disabled and follow up with finding out that my Outlook is configured correctly. I called the Total Care ph#, spending 20 minutes on the line to be told to call the Correct Phone # for tech support. When I hung up I realized I had called the right number. I went online to the chat bat tech support. They told me to contact yahoo. What does Yahoo have to do with it?!? Do they disable email accounts these days? Not to get too discouraged, I called the Total Care ph# again, to be told that there is a network outage in my area, and check again in an hour, followed by a hangup. :) I realize that this is just frustration, but what the heck. Am I overlooking another way to get this checked on?
Frequent Disconnects
Since Cox decided to just ignore my last post and emails I sent I am trying it one more time before switching providers. There is a clear provisioning issue with my router and I please need someone to take care of it because this error is causing frequent disconnects. Please see router log below.
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