Recent Discussions
Increased Upload Speed
I live in the Hampton Roads VA area and have had the basic Go Fast plan for some time with 100 Mbps download and 10 Mbps upload speeds. Just today, I ran a speed test and was surprised to find that my upload speed has been increased to 20 mbps. Is this an aberration, or can someone confirm that Cox in the Hampton Roads area has increased the upload speed from 10 Mbps to 20 Mbps on the Go Fast plan?Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability
Original Thread and Information Here - Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability | Cox Community Several years later and we've still been battling this issue on and off. This past 3-5 months have been absolutely horrible. I'm currently in the data collection phase. I will be calling Cox today, as well as filing an FCC complaint again either tomorrow or Monday next week (04/21/2025). I'm curious if anyone else has been experiencing similar issues, and if so if you have any data collected on your end. I have spoken with an attorney who is willing to work with me (and others) on this issue. They have connections to the local new stations as well. To summarize - I've been told by the highest level Cox engineers that in my location, the "upload circuit" is over utilized and Cox will more than likely not spend the money to actually fix the problem. It seems like we keep getting band-aid fixes that address the issue for a few months, then the issue comes back. Lately, it's starting to greatly impact my business and my job and with prices steadily increasing, it's straight up unacceptable. What i'm currently experiencing again..is 100% packet loss, every hour on the minute that I first notice it. Example, if it happens at 9:30am, it will happen at 10:30am, then 11:30am, etc etc. Suddenly, it will go a few hours without doing it, then the minute will change to say 4:15pm, then 5:15pm, then 6:15pm. Rinse and repeat. This has been happening every day for the past few months. The 100% packet loss will happen for a duration of 1-2 minutes, sometimes 3/4/5mins. Example from this morning below: I'm located near 19th Ave and Union Hills in the North Phoenix area. I've heard many other people having similar issues recently via other apps and speaking with neighbors. I would like to know if you're experiencing something similar!
Very disappointed and upset infuriated customer
I don't understand why I was bounced around and not communicated with regarding my situation. I'm very frustrated and this is something simple. I basically had a payment due on the 15th. I was a day late so I made arrangements to pay on the 17th which is tomorrow. I decided to pay today half the payment which was arranged with your agent. The agent can't even pronounce his name. Can't even spell his name but said that the second payment of $67 will be due on April 28th. Okay today they took both payments out of $67. All I want is someone to help me out with reimbursing me $67 into my account. That money is for my kids so they can eat for the rest of the week and your agents don't seem to understand that they don't even speak very good English to top it off. You can tell by the way they text messages and to talk right? But I need some help with this please and I'm very upset because I just they just left me hanging with just a thank you for your your service. Get back to me and help me out
Suspicious Activity Question
I got an email from Cox about suspicious activity involving traffic from an IP address to/from my address and to start monitoring the network logs. Does anyone know where these logs are located? I checked the logs on the panorama modem, but I don't know if those are it since those logs don't include the IP addresses. Any help is appreciated.Getting Real Time Virus Scan vs On Demand
Im not exactly ignorant on computer issues but I am no IBM specialist either. I recently changed systems and thought about getting REAL TIME virus scanning on my devices. We are older people and dont use our computer/laptops much- mostly phones, so we dont have an endless data plan. We get 125 a month for data. If i get real time- will this draw from my data 24/7 / 365? I hate to put out that money and find out it drains our plan before the end of the month, Any ideas?
Pro Connect Charges
Hey all, I know I'm not the first customer with this issue but wanted to post to spread awareness to something that I haven't seen addressed yet: if you have a technician come to your home to check the cables and they say that the issue is with Cox's infastructure, HAVE THEM NOTATE THAT IN THEIR WORKNOTES or you will be charged $100, regardless on what was told verbally. The long story: We had joined Cox and had issues with the wifi dropping. After working with tech support through the phone, they had let us know that because they can't resolve the issue virtually, they'll be sending a technician to come over and assess. The technician comes over, great guy, tries all sorts of things in the home only to come back and say that the issue is not with the self install, but with the cables that Cox owns that are outside the home. He puts in a work order with Cox later that week (that an agent was able to find for me but is magically gone once I try to dispute the charge) and confirms with me that because we're letting Cox know about their faulty cables, we will not be charged. After two unprofessional interactions with the call center (one was with a supervisor who didn't even listen to my issue before transferring us to someone else), I am still stuck with this bill for their failing cables. Oh, and if their cables decide to break again? Guess we're going to be stuck with another $100 charge for trying to get reliable internet. Moral of the story? Don't use Cox. The real moral of the story? If you run into an issue that needs a technician and they say that it's not your fault- GET IT IN WRITING or you'll be charged for letting Cox know that there's an issue with their outdoor lines.
