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Las Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that for 3 days now. And the ourage map doesnt make sense. It only shows my apartment complex with a pin. and its not an interactive map, its a picture of a map. Useless. Is it just our apartments that are out? Is it just me? Is it just Las Vegas? Whats an actual estimate to repair? What is it thats wrong? Please let me know. J
Please help
I have been trying to get some answers since 27 June 2025. On the 27th of June, I logged in to my COX mobile account to see the usage history for #######. For some reason, it said that there was no usage history because no device was associated with the account. I signed up for COX mobile near 25 May 2025. I ordered a phone and when said phone arrived, I activated it. I proceeded to put that number on all my resumes, applications and other documents. I gave that number to friends and used it as the number for the 2-step verification for certain bank accounts. Needless to say that I was surprised that I needed to "activate device". I had already done that in May and yet the chat support agent said that the activation was incomplete and I had to complete the activation. I started the process and it only gave me the option to get a new phone number. I did not want a new phone number. The agent insisted. I decided to trust the agent. Now I know that was a bad idea. I went through the entire process of activating my device. Everything looked good. Then - for no reason - the page refreshed and said that no device was associated with the account. I went through the entire process again with the same result. Not willing to do it again, I decided to call support. After being transferred 5 times, I was told that it can be fixed and I could get the original phone number. All numbers were erased from my phone. I logged in and there was a new phone number associated with my account. I got a new eSIM on my phone. I called support again. After being transferred another 5 times, I was told that the error was fixed, and I just had to hold for a bit so they can get my original number back. Once again, all numbers from my phone were erased. I logged in to my account on my computer and I had a new phone number. I got a new eSIM on my phone. And I called support again. After being transferred 5 times, I was told that this keeps happening because there is no other phone number to call me once the numbers are deleted from my phone. 28 June I asked my neighbor to come over and let me have the agent call his number. And I called support again. I was told that using my neighbor's number would not help. This time a CUI# was created. I was told that it would be resolved within 48 hours. As I was thanking the agent, the call was disconnected. Once more, all numbers from my phone were erased. I spent the weekend with no phone number. 30 June On Monday, my phone prompted me to get another eSIM. I logged in and my number was restored. All I had to do was activate it. Everything looked good until I reached a page to fill in all the information to port the number. I filled in the information truthfully. I got the number from COX, at this address, same account number. It said there was an error. I got back into the chat with support. They could not do it either. I was given a ticket # and told to wait 72 hours. 1 July I was prompted to get yet another eSIM. After logging in and finding a new phone number, I called support on Tuesday. I was told by one agent that it is impossible to get a previous number back. I said that I had not heard that yet, but I am starting to believe it. After explaining my situation, I was given a request # and told to wait for 2-3 days for someone to call me. 5 July I called support, told my story, got transferred, waited on hold, told my story, got transferred, waited on hold, told my story, and was told that it might take until Wednesday to get an answer. A few hours later, my phone was prompting me to get another eSIM. I logged in and there is a new number! I have had more phone numbers in this last week than I had in my entire 50+ years on this planet before I met COX. I do not know how many job offers I have missed. I cannot get past the 2-step verification for certain accounts. I do not want another new number! I want the original number. Is there anything COX can do to convince me to stay? Yes. A credit on my account. Especially since there is no usage history!
Common Denominator
Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company as a whole just flops, but because all of us are in areas where there’s no other options, we are subjected to this mediocre internet provider. Trust me, if I could’ve, I would’ve swapped back to Comcast. Never had an issue with them. Got a new modem, had a technician come out, yet it only gets worse the more help I receive from these absolute clowns. I’m filing a formal complaint. Doubt it’ll do anything but they can still shove it.
My Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.
Very slow CoxWiFi hotspot from my cox panoramic
I've used this hotspot that runs off of my panoramic modem for about a year now with zero performance issues, but as of early last month there was a maintenance for cox in my area for about 3-4 days. During the last 2 days of the maintenance my CoxWifi hotspot that runs off of my panoramic modem started to perform VERY unstable and VERY slow. Examples would be before the whole maintenance thing I could browse any website and it would load perfectly like it should, but now on EVERY website it takes forever to load or doesn't load at all and I have to spam the refresh button. It also has a very unstable connection to any website that I'm currently on at any moment like it would stop loading the page half way through. The max devices I have connected on that hotspot is only 1. Before I've decided to do anything. I chose to wait it out for a good week to see if it went back to normal, but as you can see it's been almost a month now and it's still the same. Now I'll list out what I've done. I started with the basics by unplugging the power cable for the modem for about 2mins and plugged back in. I restarted the modem from my phone using the app. I even went into my cox account to turn on and off the CoxWiFI hotspot. Another option i thought about doing is factory resetting the modem, but I doubt it'll fix the problem. I've called customer service twice. On the first call all they did was file a report for me as they asked me questions about my problems. On the second call all they did was turn off and on my CoxWiFi hotspot. What I found funny about the second call was that I asked if there's a way to directly have the CoxWiFi hotspot be reset and the response was no. After those calls I felt abandoned like even COX CUSTOMER SERVICE can't help solve the problem I have when using their own feature that they provide? What's the whole point of having the hotspot feature at this point when it performs like **bleep** now? My last problem I had to fix it myself not even customer service helped. I'm guessing I might have to solve this one myself too, but I hope someone does have a solution.No TV Service Again!
Just another unannounced unscheduled TV service outage by Cox. You have to get used to it if you have Cox services, on any given day, you just don’t know if you’re going to have TV, Internet, Phone service or not! Tonight 12:30am it’s TV outage, and they expect me to be up at 4:30am to see if service has been restored. Just another day/night in the life of Cox Communication Services…
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