Outages

Hello. This is certainly not the experience we want for anyone and I'd like to help. We work remotely so having a stable and consistent connection is important to us too. So we can investigate this further and work towards a resolution, please email us with a link to this thread at cox.help@cox.com or visit us on Facebook or X for assistance. Thank you. 

Sadly something you'll need to get use to. I have basic Cox net and drop connection at least a few times a day, get "no internet access" at least a handful of times a week, and get completely cut off at least 1-2x a week and that's on a good week where the app says "unplanned outage"(so there's planned outages?) and "unidentified network problems" that usually say will be fix in 4-6 hrs. Rarely fixed in estimated times and seems to be getting worse over the last year or 2. Luckily I have a new company offers cheaper fiber net coming to town soon so I'll be switch asap. Been with Cox for years and the "service" is getting laughable at best.

i feel you it is definitely on cox's end i have been dealing with their escalations department for months now i have had over 20 to 25 techs out i have a bbb and an fcc complaint out and a lawyer on retainer as i work from home i cant afford to lose my job of 8 years due to cox. So i feel you. the techs come out nothing changes it is definitely on cox's end some of it maybe issues in the area but with this many people nationwide complaining about the same issue there is something wrong at the main internet hub for cox in general that over sees everyone nationwide as well. you are lucky you have options unfortunately cox is my only option lol