Forum Discussion

lorena1076's avatar
lorena1076
New Contributor
2 days ago

Outages

Has anyone else's internet had issues all week with outages every single day???? I have the panoramic and every single day my internet is out for whatever reason on Cox end. This is ridiculous. 

2 Replies

  • mikegrier82's avatar
    mikegrier82
    New Contributor II

    Sadly something you'll need to get use to. I have basic Cox net and drop connection at least a few times a day, get "no internet access" at least a handful of times a week, and get completely cut off at least 1-2x a week and that's on a good week where the app says "unplanned outage"(so there's planned outages?) and "unidentified network problems" that usually say will be fix in 4-6 hrs. Rarely fixed in estimated times and seems to be getting worse over the last year or 2. Luckily I have a new company offers cheaper fiber net coming to town soon so I'll be switch asap. Been with Cox for years and the "service" is getting laughable at best.

  • Hello. This is certainly not the experience we want for anyone and I'd like to help. We work remotely so having a stable and consistent connection is important to us too. So we can investigate this further and work towards a resolution, please email us with a link to this thread at cox.help@cox.com or visit us on Facebook or X for assistance. Thank you.