Recent Discussions
Mobile discount is a scam
Cox promises a discount of $14.99 on the current internet plan for signing up with mobile. That offer is on at least 5 places on the Cox website. But they don't honor that. After multiple calls and online chats with multiple people, I was told that I'm not eligible for that because I already have discounts on my internet plan. they said the offers are not "stackable." but the offers say: Save $14.99/mo on your current internet plan (for 24 months) when you add Cox Mobile! that means the one you have. It does not mean that they will raise the price by over $100 so they can give a $15 discount. Not the price before your current discounts, but "your current internet plan." I have scoured the website for any reference to the inability to apply that discount with another one on the account. That information is nowhere. This is a fraudulent bait and switch. Don't fall for it
Disappointed
I just wanted to share my recent experience with Cox Mobile. I recently signed up for their cellular service, and during the sales process, I made it clear that I had an international trip coming up. The rep assured me there would be no issues — just call customer service and purchase a travel pass before the trip. Well, now I’ve found out there's actually a required 30-day grace period before I’m even eligible for international service. This was never mentioned upfront. I feel completely misled — a classic example of a dishonest sales tactic. To make matters worse, I contacted customer service and was told there's nothing they can do to resolve my issue. I’m now stuck traveling internationally with no cellular service. I was already skeptical about switching from Verizon, and now I’m locked into a 2-year contract with a company that clearly doesn’t prioritize transparency or customer
Long time Cox customer . . . RUN AWAY FROM MOBILE
I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal. BIG MISTAKE. Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.Long time Cox internet; But New Cell service; Horrible! Want to cancel!!
I took advantage of a cell promo from Cox. I needed a new device and had the new Samsung S25 ordered and shipped. After getting it I took it directly to the store to make the switch over. Jesus Gutierrez arranged everything and within minutes I had a new working phone and I bought new protectors also. Jesus was professional, pleasant, and engaging and he had those installed as well. After leaving I remembered I had a coupon for a free wireless charger w/purchase of those protectors so I returned to the store within 6 days to redeem. Jesus was unavailable but was informed they had no chargers available anyway and they didn't expect any in, but just one. I asked to have it but for unknown reasons it wasn't available. With no free charger I then decided to return the protectors and was informed by the staff once opened the accessories were not returnable and is printed on the receipt. However, the receipt also states that the specific brand name case and specific brand name protector had a 14 day return/refund policy. So it seemed extremely vague and really unclear. This is the absolute worst transaction I've ever experienced in buying a new device. Now After 7 days I simply want to return the device and cancel cell services. How do we make this happen?
Cox Black Friday deal was free phone that wasn't free.
Cox Black Friday deal said sign up for two years and get a free S24 phone free, with approved credit. I was approved only to find out that the phone is financed through Citizens bank under my name for which I am responsible for the payment. Oh but have no fear somehow that account will get credited the payment as long as you are with Cox mobile and after 24 months (two years) it will be paid off. HOWEVER the credit happens for 23 months and I am responsible for the first payment, which for me is $66.68 because I have two lines (thus two phone). Besides all You have to pay taxes on the phones and pay the line connection fee of $10 per phone. So I guess free isn't free after all. I don't like it but I can expect that there will always be death and taxes, I guess even hidden fees. But how is paying $66.68 for a free phone free? I called and also chatted with Cox and Citizens Bank. Both say you have the make the first payment but cannot explain how that is free. Citizens says they only get/do a 23 month payment credit. Cox says that at the end you will see a credit but does not know where that credit happens or who it goes to (Citizens or Cox account). I asked for more clarification and got the same run around saying its a refund type thing. So I asked if i would get the credit paid to me and they just said no its a credit but still did not say which account or how I verify this in two years. I then asked them to simply credit my mobile bill for the $66.68 then there would be no confusion and they said they could not. I am think of going to the BBB for false advertising. The good news is the mobile service so far has been fine.
