Recent Discussions
Long time Cox customer . . . RUN AWAY FROM MOBILE
I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal. BIG MISTAKE. Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.
Long time Cox internet; But New Cell service; Horrible! Want to cancel!!
I took advantage of a cell promo from Cox. I needed a new device and had the new Samsung S25 ordered and shipped. After getting it I took it directly to the store to make the switch over. Jesus Gutierrez arranged everything and within minutes I had a new working phone and I bought new protectors also. Jesus was professional, pleasant, and engaging and he had those installed as well. After leaving I remembered I had a coupon for a free wireless charger w/purchase of those protectors so I returned to the store within 6 days to redeem. Jesus was unavailable but was informed they had no chargers available anyway and they didn't expect any in, but just one. I asked to have it but for unknown reasons it wasn't available. With no free charger I then decided to return the protectors and was informed by the staff once opened the accessories were not returnable and is printed on the receipt. However, the receipt also states that the specific brand name case and specific brand name protector had a 14 day return/refund policy. So it seemed extremely vague and really unclear. This is the absolute worst transaction I've ever experienced in buying a new device. Now After 7 days I simply want to return the device and cancel cell services. How do we make this happen?
Cox Black Friday deal was free phone that wasn't free.
Cox Black Friday deal said sign up for two years and get a free S24 phone free, with approved credit. I was approved only to find out that the phone is financed through Citizens bank under my name for which I am responsible for the payment. Oh but have no fear somehow that account will get credited the payment as long as you are with Cox mobile and after 24 months (two years) it will be paid off. HOWEVER the credit happens for 23 months and I am responsible for the first payment, which for me is $66.68 because I have two lines (thus two phone). Besides all You have to pay taxes on the phones and pay the line connection fee of $10 per phone. So I guess free isn't free after all. I don't like it but I can expect that there will always be death and taxes, I guess even hidden fees. But how is paying $66.68 for a free phone free? I called and also chatted with Cox and Citizens Bank. Both say you have the make the first payment but cannot explain how that is free. Citizens says they only get/do a 23 month payment credit. Cox says that at the end you will see a credit but does not know where that credit happens or who it goes to (Citizens or Cox account). I asked for more clarification and got the same run around saying its a refund type thing. So I asked if i would get the credit paid to me and they just said no its a credit but still did not say which account or how I verify this in two years. I then asked them to simply credit my mobile bill for the $66.68 then there would be no confusion and they said they could not. I am think of going to the BBB for false advertising. The good news is the mobile service so far has been fine.Cancel
Hi, I miss understood when I signed up to cox mobile. I thought it would have a discount on my fiber internet and they would be billed together. When I agreed the internet and the contour stream player said it was $90 and the mobile bill was $57. Since that is not the deal I got I would like to cancel my mobile service. I am sorry for the inconvenience. -Kendra
Me siento engañado
El 3 de diciembre acepte la oferta de coxmobil de que si CALIFICABA obtenía un Samsung Galaxy s24 gratis ,supuestamnte y después del proceso resulta ser que sin mi consentimiento me adjuntaron una línea de crédito con Citizens Pay la cual tengo que yo pagar independientemente a coxmobil otro dinero extra aparte de la factura de la línea Mobil. Quiero respuesta referente a este asunto .Cox Mobile and access to Cox Metro WiFi Hotspots
Greetings, Last week I returned my Panoramic Wifi modem to the Cox Store. They explained that they would be forced to disconnect my Home Internet Service with this return and without any replacement equipment. I was sad to lose access to Cox Metro WiFi Hotspots (CMWFH), but it was a necessary step. Now I subscribe to Cox Mobile with a Pixel phone issued by the same. This morning when the Home termination became effective, I sort of panicked about the CMWFH access going away. So I contacted Cox Technical Support by chat and voice telephone. Peyton was patient and spoke clearly about what is and isn't available with my current Cox Mobile wireless service. But I also needed to read between the lines and discern why the confusion, because I was reading web pages that seemed to contradict this official explanation. So here's what it seems to be: the CMWFH access is advertised with all Cox Mobile wireless plans. CMWFH is "available" to subscribers like me, who only have the Mobile plans; we can connect to those hotspots around town, and wherever a business or customer has opted-in to share bandwidth with other Cox customers. However, Cox Mobile subscribers would not enjoy free unlimited access to those CMWFH. Peyton explains this free access (up to 3 devices, according to support web page) is only available to those customers who maintain their Home Internet connection with modem and cable into the wall. Therefore I conclude that the advertised CMWFH for Cox Mobile customers is a marketing line item. It refers to the access that any person could connect and have a Free Trial session, pay as they go (per session), or use a coupon/code to connect. The Cox Customer Sign-In for free and unmetered WiFi wouldn't be included with Cox Mobile, of course: Cox Mobile plans offer Mobile Data plans and users of phones who leave home should be using Mobile Data on their plan, and not leeching off other customers' bandwidth. See, the other confusion for me was: I thought Cox owned and operated most of all CMWFH access points, such as on top of a utility pole, or installed on a public right-of-way, but indeed it seems they are all "customer equipment", including some home consumers who can activate this "CoxWifi" SSID to share bandwidth with strangers. So now it's making sense to me, and why Cox Communications Tech Support wouldn't be troubleshooting or taking responsibility for CMWFH, since it is a "federated mesh" composed of their customer's devices, rather than Cox-owned-operated premises and hardware. It's also impossible for anyone to "police" the SSID names, so for security reasons, connecting to an open-WiFi-SSID at your own risk, even if it should display official Cox sign-in and logo, is untrusted network in the middle. So wow, it's been 9+ years I've been a Cox Home Internet customer, and enjoying the CMWFH service in many ZIP codes, and only now do I figure out how it's more like Amazon's mesh nets than I had imagined. And I'm also learning how Android 15 is coping with only Mobile Data and no WiFi, because I had all settings oriented to avoid metered Mobile Data, and now there are dozens of apps and system settings to modify so that it will operate properly without that WiFi which I depended on at home, from my router, from my neighbors, and from strangers on the street. Thank you, Peyton.
