Recent Discussions
Cox Black Friday deal was free phone that wasn't free.
Cox Black Friday deal said sign up for two years and get a free S24 phone free, with approved credit. I was approved only to find out that the phone is financed through Citizens bank under my name for which I am responsible for the payment. Oh but have no fear somehow that account will get credited the payment as long as you are with Cox mobile and after 24 months (two years) it will be paid off. HOWEVER the credit happens for 23 months and I am responsible for the first payment, which for me is $66.68 because I have two lines (thus two phone). Besides all You have to pay taxes on the phones and pay the line connection fee of $10 per phone. So I guess free isn't free after all. I don't like it but I can expect that there will always be death and taxes, I guess even hidden fees. But how is paying $66.68 for a free phone free? I called and also chatted with Cox and Citizens Bank. Both say you have the make the first payment but cannot explain how that is free. Citizens says they only get/do a 23 month payment credit. Cox says that at the end you will see a credit but does not know where that credit happens or who it goes to (Citizens or Cox account). I asked for more clarification and got the same run around saying its a refund type thing. So I asked if i would get the credit paid to me and they just said no its a credit but still did not say which account or how I verify this in two years. I then asked them to simply credit my mobile bill for the $66.68 then there would be no confusion and they said they could not. I am think of going to the BBB for false advertising. The good news is the mobile service so far has been fine.
Me siento engañado
El 3 de diciembre acepte la oferta de coxmobil de que si CALIFICABA obtenía un Samsung Galaxy s24 gratis ,supuestamnte y después del proceso resulta ser que sin mi consentimiento me adjuntaron una línea de crédito con Citizens Pay la cual tengo que yo pagar independientemente a coxmobil otro dinero extra aparte de la factura de la línea Mobil. Quiero respuesta referente a este asunto .
Cox Mobile and access to Cox Metro WiFi Hotspots
Greetings, Last week I returned my Panoramic Wifi modem to the Cox Store. They explained that they would be forced to disconnect my Home Internet Service with this return and without any replacement equipment. I was sad to lose access to Cox Metro WiFi Hotspots (CMWFH), but it was a necessary step. Now I subscribe to Cox Mobile with a Pixel phone issued by the same. This morning when the Home termination became effective, I sort of panicked about the CMWFH access going away. So I contacted Cox Technical Support by chat and voice telephone. Peyton was patient and spoke clearly about what is and isn't available with my current Cox Mobile wireless service. But I also needed to read between the lines and discern why the confusion, because I was reading web pages that seemed to contradict this official explanation. So here's what it seems to be: the CMWFH access is advertised with all Cox Mobile wireless plans. CMWFH is "available" to subscribers like me, who only have the Mobile plans; we can connect to those hotspots around town, and wherever a business or customer has opted-in to share bandwidth with other Cox customers. However, Cox Mobile subscribers would not enjoy free unlimited access to those CMWFH. Peyton explains this free access (up to 3 devices, according to support web page) is only available to those customers who maintain their Home Internet connection with modem and cable into the wall. Therefore I conclude that the advertised CMWFH for Cox Mobile customers is a marketing line item. It refers to the access that any person could connect and have a Free Trial session, pay as they go (per session), or use a coupon/code to connect. The Cox Customer Sign-In for free and unmetered WiFi wouldn't be included with Cox Mobile, of course: Cox Mobile plans offer Mobile Data plans and users of phones who leave home should be using Mobile Data on their plan, and not leeching off other customers' bandwidth. See, the other confusion for me was: I thought Cox owned and operated most of all CMWFH access points, such as on top of a utility pole, or installed on a public right-of-way, but indeed it seems they are all "customer equipment", including some home consumers who can activate this "CoxWifi" SSID to share bandwidth with strangers. So now it's making sense to me, and why Cox Communications Tech Support wouldn't be troubleshooting or taking responsibility for CMWFH, since it is a "federated mesh" composed of their customer's devices, rather than Cox-owned-operated premises and hardware. It's also impossible for anyone to "police" the SSID names, so for security reasons, connecting to an open-WiFi-SSID at your own risk, even if it should display official Cox sign-in and logo, is untrusted network in the middle. So wow, it's been 9+ years I've been a Cox Home Internet customer, and enjoying the CMWFH service in many ZIP codes, and only now do I figure out how it's more like Amazon's mesh nets than I had imagined. And I'm also learning how Android 15 is coping with only Mobile Data and no WiFi, because I had all settings oriented to avoid metered Mobile Data, and now there are dozens of apps and system settings to modify so that it will operate properly without that WiFi which I depended on at home, from my router, from my neighbors, and from strangers on the street. Thank you, Peyton.
Throttling 5G data
I am a new Cox mobile customer with the Unlimited Plan and a new IPhone 16. I have been testing my 5G data speeds and my results are pathetic, always getting around 25M, and yes the phone is showing 5Guw with full bars. I have tested this at various locations and with actual Version customers also testing on their phones at same time and location and it is always the same, Version phone will get typical 5G download speeds of >400M and I always get around 25M. If I switch the phone to 4G LTE I will get typical 4G speeds of around 200M. Also, I did this day one so I had not gotten anywhere close to the 20G usage limit where throttling will kick in. I worked with Cox customer support over multiple days and their conclusion is that there is nothing wrong on their end and it must be an issue with the phone. I don't buy that, but to cover all my bases I went to Apple store and they ran all the tests they could and conclusion is that the phone is fine. Also, there is a particular Version store that I went to and when physically in that store I do get proper 5Guw data rates ( 400M to 800M) so I know it is not an issue with the phone. My guess is that this particular store has a 5G hot spot in the store which somehow bypasses whatever is causing my issues. My conclusion is that either Cox or Version must be throttling 5G data rates to around 25M, what else could it be. Has anyone else experienced this in the Phoenix AZ area? What test results are you other cox iphone users getting. If it looks like the rest of you Cox Mobile users are actually getting typical 5G speeds of 200M to 800M then I will accept that it must be my phone and push the issue with Apple but I seriously doubt that will be the case. It is unacceptable to sign a new 2 year contract and buy a brand new device to finally join the high speed 5G revolution only to to get speeds that are 10x slower than older 4G speeds. Thanks for any feedback.Voicemail
Is there any option for voicemail on a pixel 8 phone other than dialing *86 and checking it through the audible prompts? I used to get voicemails listed in the phone app but now I lost that feature. How is that possible? Cox Mobile is already missing so many features that I regret choosing it and highly recommend against it. Now I am losing features I already had? My 2 year contract can't be up soon enough. If Cox wants to actually have good mobile service, please reach out so that important features can be implemented. Otherwise, it is trash that will soon be discontinued.
