Cox Mobile

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opt out of auto payment for mobile phone
How do I make one-time payments for my mobile phone? It states only automated payments are allowed on mobile phone service. I don't want Cox (or anyone else) to have access to my bank account. Do I have to physically go into a store & make a payment?
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PM
New Contributor II
16 days ago
29Views
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4Comments
Agent canceled an order but did not issue a return label
Ordered an iPhone 16 + wireless line from cox. Changed my mid and requested to cancel. The agent on the phone did cancel it, but forgot to issue a return label for the iPhone. I have been to 3 different stores and they keep saying they don’t take returns for online orders. I spent about 4 hours being bounced around on the phone and they keep saying I have to return it to a store. I was even given a fake work number that did nothing when I presented it to the store. Any way to escalate or fix this mistake by the agent who did the cancellation?
coldeye
New Contributor
19 days ago
47Views
0likes
7Comments
I was told that I was a priority
Where's is my phone? It needs to get here today, as of midnight my old phone will be off, and I really need my phone for work
ziggy393
New Contributor
24 days ago
6Views
0likes
1Comment
Smartphones Are Not WiFi Devices
Greetings, I was excited when Cox began offering Mobile Wireless service, that I could bundle it with my Home. Internet connection, reducing complexity and going with a provider I know and trust. Cox issued a Google Pixel and I'm set up on the mobile network. During Christmastime I began having connectivity issues and fears about malware, and I took a few moments to consider what services I needed. In the process, I discovered that smartphones on Cox Mobile service are expected to use Mobile Data only. At home with Panoramic WiFi, I had been connecting the Pixel to that home network, but the cable-modem data is metered and accounted separately from Mobile Data. Now this surprised me as a consumer, because I always considered Android phones as just another versatile computer, but fits in a pocket, runs unique apps, and features many modes of connectivity. And many of us have moved away from Landline service or VoIP in favor of just the mobile wireless SIM service. My first Android device was WiFi-only, which was cool with home WiFi or public WiFi most places I went. My Pixel phone is not designed as a Mobile Only-device. Android devices make significant distinctions between metered WiFi, unmetered WiFi, and Mobile Data connects to the Internet. In Europe for decades, many/most Internet providers metered and capped all usage, and there were overage charges, and those consumers hopefully have experience in good management of bandwidth usage. But American's don't really, and this represents a Cost of Living increase across the board. Smartphones aren't optional; every business and service I interact with promotes their Mobile Apps in the app stores, and SMS message phones are required, and voice calls haven't gone away. And Mobile Apps can't be run on a typical desktop or notebook computer, so even at home, I'm using my smartphone and its data, constantly. So it makes sense to the providers and the respective backbone/cellular networks that phones should be accounted and treated separately, but for me as a "Power User" it's a difficult adjustment to accept, that this phone won't be using WiFi at all, and figuring out most of all, how to configure it so that uploads don't fail or that it decides a download is "too big" or "too often" for a Mobile Network connection, because the Pixels that Cox is selling do indeed assume that their users have frequent, ubiquitous WiFi access.
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Anesti33
Contributor
26 days ago
wifi
145Views
0likes
9Comments
Past due bills
Hello
yrojas79
New Contributor
29 days ago
21Views
0likes
1Comment
Long time Cox customer . . . RUN AWAY FROM MOBILE
I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal. BIG MISTAKE. Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.
jjnoel
New Contributor
2 months ago
129Views
0likes
5Comments
Long time Cox internet; But New Cell service; Horrible! Want to cancel!!
I took advantage of a cell promo from Cox. I needed a new device and had the new Samsung S25 ordered and shipped. After getting it I took it directly to the store to make the switch over. Jesus Gutierrez arranged everything and within minutes I had a new working phone and I bought new protectors also. Jesus was professional, pleasant, and engaging and he had those installed as well. After leaving I remembered I had a coupon for a free wireless charger w/purchase of those protectors so I returned to the store within 6 days to redeem. Jesus was unavailable but was informed they had no chargers available anyway and they didn't expect any in, but just one. I asked to have it but for unknown reasons it wasn't available. With no free charger I then decided to return the protectors and was informed by the staff once opened the accessories were not returnable and is printed on the receipt. However, the receipt also states that the specific brand name case and specific brand name protector had a 14 day return/refund policy. So it seemed extremely vague and really unclear. This is the absolute worst transaction I've ever experienced in buying a new device. Now After 7 days I simply want to return the device and cancel cell services. How do we make this happen?
terryschaffer
New Contributor
2 months ago
46Views
0likes
3Comments
Cox Black Friday deal was free phone that wasn't free.
Cox Black Friday deal said sign up for two years and get a free S24 phone free, with approved credit. I was approved only to find out that the phone is financed through Citizens bank under my name for which I am responsible for the payment. Oh but have no fear somehow that account will get credited the payment as long as you are with Cox mobile and after 24 months (two years) it will be paid off. HOWEVER the credit happens for 23 months and I am responsible for the first payment, which for me is $66.68 because I have two lines (thus two phone). Besides all You have to pay taxes on the phones and pay the line connection fee of $10 per phone. So I guess free isn't free after all. I don't like it but I can expect that there will always be death and taxes, I guess even hidden fees. But how is paying $66.68 for a free phone free? I called and also chatted with Cox and Citizens Bank. Both say you have the make the first payment but cannot explain how that is free. Citizens says they only get/do a 23 month payment credit. Cox says that at the end you will see a credit but does not know where that credit happens or who it goes to (Citizens or Cox account). I asked for more clarification and got the same run around saying its a refund type thing. So I asked if i would get the credit paid to me and they just said no its a credit but still did not say which account or how I verify this in two years. I then asked them to simply credit my mobile bill for the $66.68 then there would be no confusion and they said they could not. I am think of going to the BBB for false advertising. The good news is the mobile service so far has been fine.
Mpier1
New Contributor II
2 months ago
428Views
2likes
20Comments
Cancel
Hi, I miss understood when I signed up to cox mobile. I thought it would have a discount on my fiber internet and they would be billed together. When I agreed the internet and the contour stream player said it was $90 and the mobile bill was $57. Since that is not the deal I got I would like to cancel my mobile service. I am sorry for the inconvenience. -Kendra
Kendrapalumbo63
New Contributor
2 months ago
43Views
0likes
1Comment
Cox Mobile Discount Deal is a Fraud in Conspiracy with Citizens Pay
The day before Thanksgiving, I purchased two iPhone 16 Pros through the "Cox Discount Program". I quickly discovered that Cox Mobile (Cox), Citizens Pay (Citizens), which is part of Citizens Bank, and Equifax, conspired to create a program that is a fraud. In order to avoid the illusion of a 24-month service lock, they created a fake 24-month line of credit (LOC) from Citizens in the name of the customer, with an amount equal to the discount going to Cox Mobile. Cox claims to pay the discount in 24 monthly payments on the customer's loan. The immediate impact of this fraud is to negatively impact the customer's credit score. I have spoken to several Cox and Citizens individuals (including 2 Cox supervisors and 2 Citizens Supervisors) and Citizens Bank Corporate Customer Service Department. So far both parties claim the other is responsible for this program. My next action will be filing complaints with the California Attorney General, Department of Financial Protection and Innovation, Better Business Bureau, and Public Utility Commission. In addition, this complaint will be filed with the U.S. Comptroller of the Currency and Consumer Financial Protection Bureau. I will be providing deals of this scam to all news agencies and as many message boards related to Cox and Citizens as possible. Lastly, I am going to be contacting elected officials to work with them to create legislation to ban this form of scam in California and Nationally. The discount program in reality is just a two-year service lock disguised as a fake loan. The fake loan amount is the full purchase price of the phone(s) in the name of the Cox customer. The fact is the customer borrows the funds for Cox and is responsible for repaying the loan if Cox does not make the monthly discount payment or makes their monthly payment late. Cox and Citizens created this fake loan so Cox can use borrowed funds to purchase the phones from the manufacturer and pass the liability for the loan to the customer. Therefore, Cox can pay the discount off over 24 months and have no liability for the borrowed funds. In fact, the customer has guaranteed the loan to Cox. This isn’t even the most negative aspect to the Cox customer from this fake transaction. The fake loan turns out to be an unrequested line of credit (LOC) for an amount greater than the borrowed funds. In addition, the unused LOC can only be used for purchases from Cox Mobile. The financing process uses Equifax to determine your creditworthiness and recommends the amount of LOC. The LOC has several negative impacts on your credit score. These negative items are: 1. an additional loan which will never come off your credit report, 2. the unused portion of the LOC will show up as additional available credit, even though you have virtually no use for it, and 3. the total minimum monthly payment (including the Cox discount portion) will reflect in the total amount of your monthly loan payments. These are the most egregious aspects to this fraud of a program. Other issues are Cox represented that the customer portion of the purchase price could be paid off at the beginning of the loan so that the loan would be immediately paid off. The loan agreement and Citizens responded by saying any additional principal payment would not change the monthly minimum payment amount over the 24 months. So, any additional principal payment would be duplicate paid over the life of the loan and the duplicate payment refunded at the end of the 24 months without interest. When contacting Cox about these issues they said I needed to contact Citizens as they are the lender. I contacted Citizens and they claimed the program was set up by Cox, so I need to contact Cox. Even a Citizens’ Corporate Customer Service representative passed responsibility to Cox. Therefore, it is readily apparent they have conspired to create this fraud and coordinated a process where neither party will assume responsibility. There are an infinite number of responsible ways this program could be structured to accomplish the goals of locking customers for 24 months and providing the stated discount. Unfortunately, this program, jointly created by Cox and Citizens is the worst-case scenario for Cox customers. When I first got into the details of this fraud my thought was that the person who designed this piece of crap was a marketing person with no understanding of personal finances. After multiple discussions with both parties, it became obvious the structure was intentionally designed so Cox customers assumed all the risk, responsibility and negative impact, while Cox assumes no liability.
HTC61
New Contributor II
3 months ago
DISCOUNT PROGRAM IS A FRAUD
285Views
1like
3Comments