3.5 hours to correct my bill
I've been on the phone and on chat for 3.5 hours. Cox added an extra phone line and charged me for it. I have no extra mobile line. The first loyalty team member disconnected me. It takes a long time to get past all the people to get to the 2nd loyalty team member. She told me that she had removed the extra phone line and just ended the chat before I could tell I needed a refund for their billing me for one month of this line I did not have. At the end of 3 hours, I finally go a hold of a 3rd loyalty team member. It took a half hour more for her to remove the extra line and to give me a refund for what they charged. WHY DOES IT HAVE TO TAKE SO LONG TO GET A SIMPLE THING DONE? Normal businesses would not get by with keeping for 3.5 hours to settle a small request. Why does Cox get to take so long? And why doesn't Cox have a complaint line? Cox managers will NEVER read the note I post her. I am very displeased with Cox's customer service!!!!!