3.5 hours to correct my bill
I've been on the phone and on chat for 3.5 hours. Cox added an extra phone line and charged me for it. I have no extra mobile line. The first loyalty team member disconnected me. It takes a long ...
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Took me near 2 years once to correct a bill from COX... I started to spam the President of the company every day for 3 weeks, this got the bill fixed. They tried to get my Grandma to pay for a modem that was returned to them. The tech who took the modem from the house, did not log it correctly, we had bought our own modem. that " save me the trip " to return the modem by giving it to the cox tech ( 3rd party contractor ) cost nothing but headaches. $200+ was on her bill so I had her kill cable and I started it in my wifes name
