Forum Discussion

jjnoel's avatar
jjnoel
New Contributor
3 months ago

Long time Cox customer . . . RUN AWAY FROM MOBILE

I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal.

BIG MISTAKE.

Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.

  • JulianN's avatar
    JulianN
    Moderator
    3 months ago

    Your over 20 years of loyal service with Cox means everything to us and I am very sorry you’ve not had the best experience as of recently. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • jjnoel's avatar
    jjnoel
    New Contributor
    3 months ago

    In the end, Cox did better than any of their competitors would have done under these circumstances, so I give them credit for that. However, the overall experience (too many hours on the phone with too many people) was such that it'll be a while before I pursue Cox Mobile again. Thankfully, the existing mobile data plans in my household will not be changing for at least a year or two. Maybe by the time the next contract is up I'll find Cox Mobile has figured things out and I'll reconsider.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 months ago
      jjnoel wrote:

      better than any of their competitors

      Yea, that's the problem. Almost all of the cell providers are horrible. I had Google Fi but for some reason they don't offer support for Pixel phones...Google's own phones. It seems Google outsources their Fi support and they know almost nothing. So I switched to Visible, but their site was so bad that I couldn't even log in and found out they don't even offer phone support only chat which had a 30min+ hold time. Luckily I was able to finally log in enough to cancel my service but it was like pulling teeth, having to wait several minuets for each site to load. I am just going to not pay for cell service. I have Ooma for fax and I am in front of a desktop just about every waking hour, so I really don't need a cell. The only thing I used it for was 2FA, but now that China owns our cell networks, 2FA through message isn't safe anymore. It should be via a app or email.