Forum Discussion

fr3qu3ncy's avatar
fr3qu3ncy
New Contributor
14 days ago

Common Denominator

Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company as a whole just flops, but because all of us are in areas where there’s no other options, we are subjected to this mediocre internet provider. Trust me, if I could’ve, I would’ve swapped back to Comcast. Never had an issue with them. Got a new modem, had a technician come out, yet it only gets worse the more help I receive from these absolute clowns. I’m filing a formal complaint. Doubt it’ll do anything but they can still shove it. 

3 Replies

  • MemChill's avatar
    MemChill
    New Contributor
    14 days ago

    Interesting, for more than 10 years fiber service has been great, expensive compared to other ISPs but stable. The last couple of months for us has been a mess. Down on three occasions, total of about 2 weeks accumulated. Failures have always happened either on a Friday or as it is now the night before a holiday. 

    The APP Is again telling me there is no issue in the area, This time I could not even schedule a technician on the app (as I was able to previously). Had to IM for assistance, which took over 20 minutes for them to respond. Technician won't be here until Sunday afternoon. This is the third time I'm using my Verizon 5G telephone as a hotspot, the coming Monday I will be calling Verizon to see what they can offer me.

    • RaquelD's avatar
      RaquelD
      Moderator
      14 days ago

      Hello. I'm very sorry to hear that your services have been impacted. We are available to investigate this further and we can also check for any earlier appointments if available during this holiday weekend. We work remotely and understand the importance of a consistent connection. If you would like additional support, please email us with a link to this thread at cox.help@cox.com or visit us on Facebook or X for assistance. Thank you. 

      • MemChill's avatar
        MemChill
        New Contributor
        14 days ago

        Thank you I have reached out on the email address, hopefully we can get resolution sooner.