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Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company ...
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Interesting, for more than 10 years fiber service has been great, expensive compared to other ISPs but stable. The last couple of months for us has been a mess. Down on three occasions, total of about 2 weeks accumulated. Failures have always happened either on a Friday or as it is now the night before a holiday.
The APP Is again telling me there is no issue in the area, This time I could not even schedule a technician on the app (as I was able to previously). Had to IM for assistance, which took over 20 minutes for them to respond. Technician won't be here until Sunday afternoon. This is the third time I'm using my Verizon 5G telephone as a hotspot, the coming Monday I will be calling Verizon to see what they can offer me.
Hello. I'm very sorry to hear that your services have been impacted. We are available to investigate this further and we can also check for any earlier appointments if available during this holiday weekend. We work remotely and understand the importance of a consistent connection. If you would like additional support, please email us with a link to this thread at cox.help@cox.com or visit us on Facebook or X for assistance. Thank you.
Thank you I have reached out on the email address, hopefully we can get resolution sooner.
