Forum Discussion

dbird's avatar
dbird
New Contributor
15 days ago

My Email Addy is Incorrect

I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this?

Thanks for any comments.

3 Replies

  • JulianN's avatar
    JulianN
    Moderator
    15 days ago

    Hello. I'm sorry to hear you're having an issue with updating your email address on your Cox account. We'd be happy check on our end if the update took place and or update the email for you. Please email us your “full” name, “complete” address, Cox pin and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

    • dbird's avatar
      dbird
      New Contributor
      12 days ago

      Thanks for the reply. I think the problem has gone away. I'm no longer able to reproduce the issue.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        10 days ago

        It was your browser holding on to old information, refreshing, or delete cached files and cookies fixes this.