Recent Discussions
Brand new laptop out of the box is paused but not available to unpause
I have attempted to connect not one but 2 new laptops to my WiFi. No matter where I go with them they will not find my WiFi but can find every neighbors WiFi for 3 blocks. I plugged in an extender and was able to click on it and enter my password and this brand new laptop out of the box says my cox service is paused and directs me to the app to unpause, so the laptop magically recognizes it is cox and not some other provider, which leads me to believe it’s not the laptop. Spent 3 hours or more starting with messaging asking me if my other devices had service as if I was brand new and didn’t know how the internet works and hadn’t read every troubleshooting prior to contacting them after fully explaining the problem when they were fully capable of checking the account, then being passed from department to department around the world and no one not even a supervisor could figure it out. 1 of the customer service reps seemed to understand the situation but did not have a solution and the rest seemed to be struggling just to grasp the English language. We reset each device multiple times again and they sent me to the store to replace the laptop or ask geek squad. Well I cannot replicate my home WiFi in the store. It doesn’t pack up and travel well. Even hardwired it is blocking new laptops from connecting. I did get a second laptop and have the same situation. Nothing is on the list to unpause yet all devices tell me to contact cox to unpause them. I have tried every setting I know of and not one Representative has a solution or is willing to submit a ticket or escalate the issue for resolution. I need to be able to connect new devices as old devices need replacement. Does anyone know how to resolve this?
Constant internet issues and outages
For well over a week the internet outages have gotten outrageous. It’s almost daily/nightly. I’m constantly getting the messages from cox about disruption of services and it should be fixed 4 hours later. What is going on? It would help to inform people who are paying for a service why they aren’t getting that service. This needs to be resolved already
Working from home issues
Hi - I work from home and often have calls drop with our phone provider Hunter. They sent me suggestions of things to check for and have no clue where to start. When reaching out to support, he told me our internet looked fine, reset the modem and then tried to upsell me on internet that would cost me $200+ a month. Suggestions from Hunter Phones: I believe it is a (SIP) signaling issue. A soft phone can be up and registered but may be missing the signaling that allows it to pick up calls. This could indicate an issue with the user's home network. Possible causes ISP (internet service provider) provided routers often have ports blocked and SIP ALG enabled. SIP ALG enabled or any other special firewall rules on the home router. IP addresses blocked by routerfirewall. A firewall on the computer. A VPN connected back to the work network. A DMZ on the router. A wireless internet connection - if it is wireless can it be hard wired to the router. Any help with how to troubleshoot would be amazing! TIA!
Internet speed slows shortly after modem reset
I have a brand new TP link BE 3600 router and an Arris SB8200 modem. I have been only getting an average of 20-30mbps download speed. I have gigablast. I reset the modem via the cox app, and for a short time get 900mbps + download and 100mbps+ upload. This lasts for a few moments then right back to 20-30mbps. New router, multiple resets, no change. I have had this issue for a few months. Do I need a technician to come out and check outside cable? What else can I do?
Intermittent connectivity
My expensive premium internet keeps having unannounced outages throughout the day with no associated reported outages. This is now going on two years. Cox came out and put a new device in a couple weeks ago but to no avail. Oyher than hope my neighborhood gets optical cable fiber soon, should I invest in STARLINK? Cox’s app AI just isn’t allowing me to get Tanya results. When the technician came out to supposedly determine the problem, he said he was only sent out to replace the modem/router..,, so not to determine the problem…. At $145/month one would think they would try to solve the problem. Any suggestions?
Network Impacting Event??
I've been without internet for over 24 hours now with two high school kids that attend school online. Nobody can give me an estimates restore time/date, either. Funny thing is, the businesses close to my home (less than a quarter of a mile away) that have cox are having no issues. What the hell is going on and when is it going to be fixed? I'm ready to switch to tmobile at this point.DVR playback issues
Recordings on my DVR randomly, loose sound, picture freezes, and or gets very pixelated. Then it jumps forward what seems like close to 10-20 seconds, sometimes more. I try to FF though it and sometimes that helps, sometimes not. Sometimes turning it off it seems to help, but again sometimes not.
