Planned Outages
Greetings, In a classic Dilbert, the PHB requests that in the future, he be notified in advance of all unplanned outages. Perhaps Cox can also do us a solid. A few days ago there was an outage in my area. The Cox app reflected this status when I opened it to figure out why I'd lost connectivity. I signed up for SMS alerts which did keep me updated. There did not seem to be any advance notice or planning of this outage. Tonight I lost connectivity (ZIP 85281) and the Cox app informs me that maintenance was planned from now (12:30am-5:54am). This is an outage lasting over five hours while I am wide awake. This is a long, long time for a weekday's worth of planned outages after the unplanned one. So I've signed up for SMS alerts again. Where is the signup, or the web page which tracks, the planning of outages, so that when Cox lays out plans, their customers can be advised to prepare for these things ahead of time? Thank you
Why does our internet go out anytime it rains?
Our Cox high-speed internet cuts out every time it rains. Even in a slight drizzle it’ll slow down to the point where I can’t conduct a Zoom meeting, which is a major problem because I work from home and my employer is 2,500 miles away. Needless to say, we can’t stream our TV shows either. Is there a node or hub somewhere near us that’s not properly protected from the elements or something?
Issues with outages.
About 72 hrs ago, we were getting nonstop texts about outages being reported, and then resolved. However during that time, and currently, we have not been able to get our internet working. We have the new Panoramic Wifi Gateway router/modem, provided by Cox. It’s has been doing nothing but blinking orange, then blinking green in a continuous cycle. We’ve unplugged it, reset it, every troubleshooting method out there to no solution We’ve talked to Cox (phone and live chat) they argue with us saying there is no outage, sent signals etc, only for them to get off the phone and we get a new text saying there is an outage in our local area. This has continued for 72 hrs. They refuse to acknowledge an outage, only to have us tied to the phone for an hour of “troubleshooting.” The earliest technician appointment is 4 days from now. Anyone dealt with similar and have an idea what to do short of going into the store, which we’re planning on doing next.