Forum Discussion

cyrilleblanc's avatar
cyrilleblanc
New Contributor
28 days ago

Fredericksburg outage

Internet has been down since Monday in my area of Fredericksburg (22406) and I’m just curious as to what is happening and if there’s a general repair date estimate? 

I stopped receiving updates, the estimated repair time online has been removed and y’all are refusing phone calls… I just want to know whats going on. I work from home using the internet and am loosing out on profits every day!

outages
  • NicholeC's avatar
    NicholeC
    Moderator
    28 days ago

    Hi Cyrilleblanc,

    I'm truly sorry to hear you've been without service this long. I understand how important this is when you rely on it for work. For outage and account issues, we ask that you please email us at cox.help@cox.com We're happy to help.

    Thank you.