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cyrilleblanc's avatar
cyrilleblanc
New Contributor
3 months ago

Fredericksburg outage

Internet has been down since Monday in my area of Fredericksburg (22406) and I’m just curious as to what is happening and if there’s a general repair date estimate? 

I stopped receiving updates, the estimated repair time online has been removed and y’all are refusing phone calls… I just want to know whats going on. I work from home using the internet and am loosing out on profits every day!

outages

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  • NicholeC's avatar
    NicholeC
    Moderator
    3 months ago

    Hi Cyrilleblanc,

    I'm truly sorry to hear you've been without service this long. I understand how important this is when you rely on it for work. For outage and account issues, we ask that you please email us at cox.help@cox.com We're happy to help.

    Thank you.