Recent Discussions
Outage again
Outage again in the ending an intense gaming session. Everything earned is lost. Called and got the usual bs and automated hang up. Called again to cancel service and move to ATT. Was given $28 credit but I warned them that if it happens again this week I am gone. Would you stay with a power provider that blacked out your house once or twice a week?
SW Iowa.. weekly outages during business hours
We have had regular and extended area-wide outages all summer. At least weekly! They always occur during business hours and last several hours. Both my home and the company I work for have been put out. A $10 bil credit does not recompense the hundreds & thousands of dollars it costs to be without service. We can't answer phones, we can't work online. Employees are being paid to do almost nothing, clients cannot contact us in a timely fashion. It's getting ridiculous!
Why does our internet go out anytime it rains?
Our Cox high-speed internet cuts out every time it rains. Even in a slight drizzle it’ll slow down to the point where I can’t conduct a Zoom meeting, which is a major problem because I work from home and my employer is 2,500 miles away. Needless to say, we can’t stream our TV shows either. Is there a node or hub somewhere near us that’s not properly protected from the elements or something?
Issues with outages.
About 72 hrs ago, we were getting nonstop texts about outages being reported, and then resolved. However during that time, and currently, we have not been able to get our internet working. We have the new Panoramic Wifi Gateway router/modem, provided by Cox. It’s has been doing nothing but blinking orange, then blinking green in a continuous cycle. We’ve unplugged it, reset it, every troubleshooting method out there to no solution We’ve talked toCox (phone and live chat) they argue with us saying there is no outage, sent signals etc, only for them to get off the phone and we get a new text saying there is an outage in our local area. This has continued for 72 hrs. They refuse to acknowledge an outage, only to have us tied to the phone for an hour of “troubleshooting.” The earliest technician appointment is 4 days from now. Anyone dealt with similar and have an idea what to do short of going into the store, which we’re planning on doing next.
3rd outage today, what is going on with Cox in Phoenix??
For about 8 years (2013 - 2022ish), COX was rock solid. Then forthe lastyear, there are outages several times a week. And today we've had 3 outages in about 4 hours! There's no information on what the cause is. I tried contacting Cox support (online chat) and actually had the live agent disconnect the chat on me! I wasn't being mean or disrespectful at all, I simplyaskedwhy these outages keep happening and what Cox is doing to fix the issue(s) permanently. That's when they hung up. Anyone else having similar issues? Any insight into what's going on in Phoenix? NOTE: before anyone asks, this is NOT my hardware, trust me.
Scheduled Outage
For the first time, I received advanced notice of a scheduled outage to my service. It's on 2/27. Hooray! But 2/27 is a Monday, which is a day when I, along with most people I know, will be planning to get work done. When I was a systems programmer on a mainframe computer, we always scheduled major, planned outages for Sunday mornings from 00:00 to 08:00. Why doesn't Cox do something similar?Constant outages in my area
There are outages in my area consistently at least once or twice a week. It’s not an issue with my equipment it’s literally just an area wide outage. I see that red Service Interruption text box on the app so much it’s starting to show up in my nightmares at this point. I pay way too much money a month to have such inconsistencies from a company that literally has a monopoly on fiber optic connection where I live so that there are no other competitors. I’d like to see some time compensation at this point. I may not be able to go to any other ISP, but I wouldn’t miss internet connection to save $200 a month. Get it together Cox.
Internet Stuttering/Outages?
For the past two months our network has been “stuttering” or going through outages daily or multiple times a day. All lights remain lit on the modem as if it’s functioning as normal, but not a single device can connect until connectivity comes back a few minutes later. This has been noted as happening after there was a Cox tech truck at the complex we live in fiddling with wires or doing something or other (not sure if that’s the cause, but was noted when the issues arose the next day). We’ve recently been upgraded to a panoramic wi-fi modem from our previous (apparently ‘outdated’) modem and the issue persists - even with the device change. It’s at the point where when it gets really bad we can’t even load simple YouTube videos to play. We both work from home and are now having to rely on our cellular hotspots to remain connected and online throughout the day to work. We used to rarely, if ever, have issues in the years we’ve been customers! I’ve chatted in to speak with support now 4 or 5 times, nothing is resolved because all they do is remotely reset the modem and it works again only to (surprise surprise) go down later in the day. None of them seem to listen nor have any sense of reading comprehension to know what’s going on when I explain it. We are BEYOND frustrated that this is more than just a daily occurrence. A tech is scheduled to visit tomorrow so we shall see if anything is going on, but what could this be? Mind you everything seemed to work fine and without issue for years before these last two months.Is it time to accept the Cox can’t handle it?
This isn’t a complaint, or even a criticism, but rather just a practical question. For the last week there have been almost daily internet outages in my area (Tucson, 85719). The only answer the level 1 help desk support ever has is “there is a problem in your area, we are working on it.” (Their lack of information is not their fault—I never blame the support call center people.) I’ve seen other messages suggesting it might be a load-related issue. However, Cox is not very forthcoming about how wide of an area is affected by these problems. My question is this: is anyone else out there experiencing something similar, or have you in the past? I’m starting to believe Cox simply doesn’t have an infrastructure capable of providing reliable service. If that’s the case, I would like to leave them now and get satellite or some other option rather than continually being annoyed at downtime every single day. On the other hand, they have been fine in general for the previous year or so, so I don’t want to jump ship if they are repairing something in my area and it truly will be FIXED in some reasonable amount of time. I would love to know if anyone else is having this experience, or has any information or advice about all of these problems I’ve been experiencing in the last week or so.
