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BrendaC's avatar
BrendaC
New Contributor
11 months ago

SW Iowa.. weekly outages during business hours

We have had regular and extended area-wide outages all summer. At least weekly! They always occur during business hours and last several hours. Both my home and the company I work for have been put out. A $10 bil credit does not recompense the hundreds & thousands of dollars it costs to be without service. We can't answer phones, we can't work online. Employees are being paid to do almost nothing,  clients cannot contact us in a timely fashion.  It's getting ridiculous! 

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    First, since your talking about employees, I assume you have Cox Business(CB) at your company. If so, have you tried calling CB and asking them for a ticket number for the outage? Most tickets will have a ETR assigned to it which might give you a better idea when service will be restored.

    1-866-272-5777