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CaptainAnnoying's avatar
CaptainAnnoying
New Contributor

Why does our internet go out anytime it rains?

Our Cox high-speed internet cuts out every time it rains. Even in a slight drizzle it’ll slow down to the point where I can’t conduct a Zoom meeting, which is a major problem because I work from home and my employer is 2,500 miles away. Needless to say, we can’t stream our TV shows either. Is there a node or hub somewhere near us that’s not properly protected from the elements or something?

3 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    First thing I would check is that the demarc(where the coaxial line coming from street is connected to your electrical ground) has a weather enclosure box on it. If there are any splitters in there, make sure they aren't waterlogged. Next, I would suggest having a technician investigate your tap, which is your connection at the street. 

    As for it being the whole node, are you aware of others in your area having the same problem?

    • CaptainAnnoying's avatar
      CaptainAnnoying
      New Contributor

      Not sure about that last question, but thanks for the tip about the de-marc. Will check that out today.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III

        When you check the demarc, if you do have a enclosure box, make sure the coaxial coming from the street is looped in such a way that water doesn't drain into it.