Only getting 30mbps download on Gigablast

Question

We switched to Gigablast recently and consistently only get 30mbps download speed. After resetting the modem speeds are up above 900mbps but within 10 minutes are back down to 30. This happens on devices over both LAN and Wifi.&nbsp;I've seen that other people have had similar problems and wondered if anyone found a permanent solution?

gregp1 · Answer

Hi Quickening,&nbsp;
You should be getting more consistent speeds. I recommend first please check the coax connection from the modem to the wall and make sure that both ends are tight and secure. if the problem continues I'd like to take a look at your modem in some tests I can run&nbsp; Please reach out to us privately. Our email address is cox.help@cox.com. Please include your name, full street address, and a link to the forum post.
Greg

darkatt · Answer

Are you testing over WiFi, (not accurate), or over ethernet?

quickening · Answer

I've tested over both, but my PC is on ethernet and that's where I test most frequently. It doesn't seem to matter though, I get the same result over multiple devices.

curtb · Answer

Your download speed is probably not what it should be, but speed test results vary depending on which site you use. &nbsp;What speed test are you using?Cox Internet test site consistently reports lower speed | Cox Community

quickening · Answer

Speedtest.net is what I use most often and shows 30 mbps. I did check the Cox speed test, but it shows lower speeds even than what I got at the other site, closer to 13 😬