Forum Discussion

quickening's avatar
quickening
New Contributor
24 days ago

Only getting 30mbps download on Gigablast

We switched to Gigablast recently and consistently only get 30mbps download speed. After resetting the modem speeds are up above 900mbps but within 10 minutes are back down to 30. This happens on devices over both LAN and Wifi. 

I've seen that other people have had similar problems and wondered if anyone found a permanent solution?

  • Hi Quickening, 

    You should be getting more consistent speeds. I recommend first please check the coax connection from the modem to the wall and make sure that both ends are tight and secure. if the problem continues I'd like to take a look at your modem in some tests I can run  Please reach out to us privately. Our email address is cox.help@cox.com. Please include your name, full street address, and a link to the forum post.

    Greg

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Are you testing over WiFi, (not accurate), or over ethernet?

    • quickening's avatar
      quickening
      New Contributor

      I've tested over both, but my PC is on ethernet and that's where I test most frequently. It doesn't seem to matter though, I get the same result over multiple devices.

    • quickening's avatar
      quickening
      New Contributor

      Speedtest.net is what I use most often and shows 30 mbps. I did check the Cox speed test, but it shows lower speeds even than what I got at the other site, closer to 13 😬

      • Darkatt's avatar
        Darkatt
        Honored Contributor

        Are you using a pano modem, or a stand alone modem and router combo?

  • quickening's avatar
    quickening
    New Contributor

    Thanks to all who replied. A tech came out today and found a defunct splitter in the attic. After taking it out, speeds are looking great!