Forum Discussion

martyrtek's avatar
martyrtek
New Contributor
24 days ago

Port Forwarding and Ubuntu

I have the Cox Panoramic Wifi modem and the Cox wifi app.

I have several devices (windows, android, iphone, ipad, alarm, irobot, cameras, etc) that show up in both the gateway and in the app.

My ubuntu devices show up in the gateway but NOT in the app.

I have set up port forwarding in the app for my windows device for the functions that i need it for.

however, i need to set up port forwarding for my ubuntu server. it shows up in the gateway as a connected device and i am able to reserve its ip. however, when i go to the app to try and set up port forwarding for the ubuntu server, it does not show up as an option. ALL my other devices show up as an option except for my ubuntu devices.

tried calling the help desk today, who escalated me to the advanced support, who escalated me to another team, and none of them were able to help.

Seriously, it was so much easier BEFORE the app, when you could just go into the gateway and do it, as it just worked without issues.

so i need to know a way to help ubuntu show up as an option in the port forwarding please.

port fowarding
  • Allan's avatar
    Allan
    Moderator
    24 days ago

    Hello. Do the Ubuntu devices show up in the app at all and are you able to create a profile for them? 

    • martyrtek's avatar
      martyrtek
      New Contributor
      19 days ago

      The Ubuntu devices do not show up in the app at all, not even under connected devices. but they should up in the panoramic gateway as connected devices

      • Becky's avatar
        Becky
        Moderator
        19 days ago

        Hi Martyrtek, while we want to find out why only the Ubuntu devices aren't showing up in the Panoramic Wifi App, our support of the OS is limited. There isn't a way for us to troubleshoot these devices. I'm obliged to point out that running a server is against our Acceptable Use Policy, as described in section 5 of www.cox.com/aup. We have a lot of talent in our community, so one of our community members may be able to further assist you. 

  • martyrtek's avatar
    martyrtek
    New Contributor
    19 days ago

    weirdly enough, all of the devices just started showing up in the app, even after being connected for weeks. just under their old windows names but i can work with that.