Recent Discussions
No audio on The Weather Channel
We lost the audio to just The Weather Channel on all 3 of our TV's about 2 weeks ago. We have audio on all our other channels. Updated all our contour boxes to see if that was the issue. Still no audio on The Weather Channel. Cox is telling me it has to do with the broadcasters of The Weather Channel. Anyone else having this issue?
This is how to access Samsung TV settings with a Cox remote
If you have a Samsung Smart TV, you can access your Samsung TV settings with the Contour/Cox TV remote. Using the Cox remote, press the TV device button, then the CC button. A Samsung Accessibility Shortcuts menu will be displayed. Press right arrow and select Close to return to normal television or press Exit to display SamsungTerms & Policy Setup. Press left arrow to displayMedia, then down arrow twice toSettings. Press right arrow repeatedly to the desired option. While a settings option is selected, press Exit to return to normal television. Don't forget to press the CABLE device button to resume normal remote operations. Cox remote buttons are in bold text. Samsung settings and menus are in italics. Note: The organization of Samsung settings may vary for different models. I discovered this feature by accident. Has anyone seen it documented anywhere else? If an individual with a different brand smart TV can use TV and CC to access TV settings, please let us know. Subject was modified to clarify this post is instructions for how you can access Samsung Smart TV settings with a Contour/Cox TV remote and is not a question about how to do it.
Bally Sports Channel
I can watch the Bally Sports Channel on my TV’s, and Android phone but on my iPad that channel keeps asking me to watch on my home WiFi and I’m already on my home WiFi. There are a few channels that do this on my iPad but no other device. I’ve tried deleting the Cox Contour App then reinstalling it and the problem is still there. My iPad has been updated to the current version.
Cox Connect doesn't Support Panoramic WiFi app
I would rather send this to Cox directly but that doesn't seem to be an option. I don't really want to deal with Oliver, either. I keep the Cox Panoramic WiFi app around so I can check if Cox is still screwing the poor people who use Cox Connect. I used to love using that app. When I moved to Cox Connect I was required to exchange my Technicolor modem with Cox. Interestingly, the Arris gateway Cox sent will work just fine with Panoramic WiFi by Cox’s own website admission. I like the gateway and it’s not the problem. So, it begs the question why Cox Connect users are banned from using the PW app? Is it somehow expensive, or did Cox decide that those of us in the lower class just don’t deserve the fancy stuff? I’m not the only one who is ticked off at Cox for this situation. Many discussions online. I can’t tell you how many hours I spent trying to correct this ridiculous situation. Not to mention the many customer service peeps and technicians I tied up because, like me, just about none of them even knew about this lousy decision by Cox. Several techs seemed surprised that Cox might make such a policy. When the techs thought they had it fixed, of course, it never worked because they didn’t know. At a support person’s suggestion I filed a Ticket (if that is what Cox calls it). The next day I received a call from someone who is apparently a Big Wig at the Cox Atlanta High Command. She didn’t let me talk much as she tersly informed me that there was one customer rep who I spoke to who was quite right - Cox Connect customers don’t qualify for using the PW app. When pressed for a reasonable reason why this is so, she refused to say. She seemed to be highly annoyed that she had to deal with this situation even though I was, as always, striving to be polite — something she seemed to struggle with on her end. I then decided to just let it go. I wasn’t sure that Atlanta wouldn’t sabotage my WiFi (not really, but kinda really) if I was too big of an ass pain. BIG TIP for management: You really should alert employees at all levels when instituting such policies. Doing so tends to save time, money and customer/employee/Big Wig frustration. When I complained on the Cox support group several others responded saying they are in the same boat as me. The moderator was very nice and said she would alert the higher ups. Well, plenty of time has passed that Cox could have made changes. I guess the higher up Wigs at Cox don't know, or they just don’t give a **bleep**. I will try the PW app again in 6 months to see if there is any change.
Panoramic WiFi Pods 2.0 Ethernet ports
Basically have the same question as this post from 4 years ago and wanting to see if there are any updates. Panoramic Wifi Pods 2.0 | Cox Community I have the 1Gig plan with a Panoramic Gateway PW8 WiFi 6E in master closet and 1 Cat6 outlet in living room. I’m renting the gateway “for free” for 2 years due to promotion so would prefer not buying a new router/modem if possible. I am wanting to hardwire TV in living room using the cat6 outlet while boosting the overall Wifi strength in house. Secondary bedroom on opposite side of house will have gaming and streaming devices and has a coax outlet, so I wondered what is best way to have at least 500mbs speed in that room. I went down the MoCA and mesh rabbit hole, but getting negative answers with using the panoramic gateway and pods. Some forums stated the Ethernet backhaul doesn’t work in pods. Would TPLink Deco Axe5400 work? Could I use that with the Panoramic gateway? Or would using something like ScreenBeam bonded MoCA 2.5 Network Adapter be better in that bedroom with the coax cable?
Cox need a place to report subscriber fraud.
I received a fraudulent Cox over do bill in my snail mail for $120. I knew my bill pay was on auto pay and the card was good. I doubled checked on the cox website anyway and all was good. This just proves that you need to check on the Cox website or call Cox with anything dealing with billing that comes in your snail mail, email, text or from a call that you may get. Don't fall for there tricks to get you to call the phone number or send a check or card number in a mailing, email or text. To call a number that they give you. Thats how they get you. Do not trust anything dealing with billing or paying for anything that comes in your snail mail, email, text for from a caller. Do not respond in anyway to them and then check with the company or bank directly that it is referring to only like I did with Cox above to verify that it was a scam. Were I live I have had great internet reliability and any outage planned or not I have gotten emails and updates on status of when it would be restored.
