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Ceegale00lv's avatar
Ceegale00lv
New Contributor
25 days ago

Misleading Promotional Emails

I've been a Cox Internet customer for about 3 years (in two different cities -- Tucson and Las Vegas). 

About once a month for the last few months, I've gotten an email with an offer to upgrade to 2 GIG service for $110 a month. (I currently pay $110 a month for 1 GIG service). 

When I go to the Cox Web site, the site pulls up "My Offers" -- which are completely non-sensical. 

  • One offer says I can get 2 GIG service for $155 a month ($45 more than I currently pay, and NOT $110 as referenced in the email)
  • One offer says I can get 1 GIG service for $115 a month ($5 more than I currently pay for the same service I have now) 
  • One offer says I can get 1 GIG service for $105 a month ($5 less than I currently pay for the same service I have now) 

Confused, I decided to contact Customer Service via Chat. There the representative tells me that I can't get 2 GIG service for $110. I mention the email I received. They say, "I checked and you didn't receive any email with this offer". 

There are SO MANY issues with that response -- but basically they're saying I made this email in my Inbox up? Or perhaps that I'm lying? 

I'm basically ready to just drive down to the Cox store and cancel my subscription on principle alone. Don't appreciate having my time wasted OR being called a liar. 

Grrrrrrrrrrrr. 

 

2 Replies

  • BrittneyC's avatar
    BrittneyC
    Moderator
    25 days ago

    Hi The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.