Keeping phone number
I just signed up for Cox cable Internet and TV. I would like landline phone service, when I asked at the Cox store, I was told my number would not port over, why?
Forum Discussion
9 Replies
Hi, Ed. I'm so sorry for the difficulties with your phone number. If the number was also landline and not cell, then you should be able to port it provided you can get the original carrier to make the number live in their switch. Was it a landline number?
Yes, it's a landline number that I've had for more than 30 years. I had Cox service with that same number about 8 years ago. I switched to Verizon after that and again kept that same number. Now Cox is saying it can't be ported over, I can't understand why? I asked Verizon if they are not releasing the number, they said they are not stopping it.
Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We would be glad to check into this for you there.
The primary reason a number cannot be ported is because it's on a switch outside of the area you want it ported to. The switch areas are set forth by the FCC
This can provide you with more info https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers
This is the areas - https://www.fcc.gov/oet/maps/areas
Darkatt, this number I'm trying to port is not a mobile number, it is a landline that is being used in the exact area that it's presently being used in now with Verizon.
It's possible they looked it up incorrectly then. I would email Cox.Help@cox.com with the info they asked for, and they can help you. I know several of the people there personally, and they are great.
