Call forwarding question
Does anyone know if my phone should ring when I have call forwarding turned on because it never used to ring when it was turned on but now it does and I don't know how to stop it from ringing but the call forwarding is working? I can take it off the hook to stop it from ringing but I never had to do this before.
Landline outgoing call are garbled
This has been going on for a while. I can hear calls, but the caller either cannot hear me or it sounds very distorted. So far I've had 2 Cox techs out to my home. They replaced the phone modem, tested the internal wiring and external connections and it still does not work. I plugged in a known working phone directly into the modem and it still doesn't work. The Cox tech plugged his test set directly into the modem with the same results. I need my home phone. I'm getting ready to drop Cox completely. I need something reliable.Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the CoxPhone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, click Start a Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “How do I set up voice mail,” “How do I access phone tools?” Provide a specific description of the issue.For example, write“I haven't used voice mail in the past but now I want to turn it on, how can I do that?” Use theReport Contentbutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theApproved Solutionbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
Strange phone number in landline call history log
For several months my landline call log displays (202) 410-8608 as a call originating from my phone along with the number I do call. I also see this phone number when someone calls me as well. I googled the number and see a lot of aggravating comments. Is this something I should be concerned about?
Add a contact in Call History not working
Trying to add a new contact in Call History fails, with the following message: "We are currently experiencing technical difficulties processing your request. Please try again." This started yesterday and does it for 3 different new contacts. None of them have special characters in the name which will cause the same message to appear. I have a lot of contacts - - is there a limit? Or is this a bug?Permanently disabling Call Waiting impossible????
This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my service dropping cable TV (finally) after the cost went up by 50% this month. Thanks for giving me the motivation to ditch this overpriced nonsense. Updating my service seemed to trigger sending me the latest version of the cable modem--the one that looks like a miniature white Leaning Tower of Pisa. Years back I was informed that COX was powerless to make my choice for Call Waiting to be activated or deactivated stick as the previous modem had "burned in" defaults that it would reset to whenever the modem reset. I thought it odd that a communications company would be held hostage to the supposed design specs of a modem but I was told by a high-level area manager that COX was powerless to make sensible changes to the system and I'd just have to continue to log in and disable Call Waiting through the Voice Tools repeatedly. I never believed that excuse (even for a poorly managed company like COX who could never solve several other technical issues concerning use of a smart card). I had a small glimmer of hope that a newer generation of cable modem might possibly store my desire to have Call Waiting disabled after a reboot but alas it is still a persistent problem. My last cable provider stored my configuration in a database and downloaded that to the cable modem upon reboot. COX has insisted that this is the modem's fault (apparently every modem they choose to send to its customers) and that choices like Voice Mail and Call Forwarding and Simultaneous Ring are restored from read-only defaults stored in the modem and there is no technical solution possible. Funny that my Voice Mail and Call Forwarding and Nomorobo/Simultaneous Ring settings are preserved after a reboot of the modem but only Call Waiting is forced on my by the evil-minded engineers who designed the cable modem (apparently every different model purchased by COX). I've seen posts here on this forum complaining about similar issues going back many years so this is a well known issues that COX is apparently simply too lazy to resolve. Maybe, if 99% of their user base complained about this bug then someone would be motivated to fix it (and I know it can be fixed because the excuse that the modem won't allow such a fix is transparently BS). I've tried calling customer service (which went nowhere though it made it to the SE area manager). I've tried Chat but we all know that they can't deal with any issues off their tight scripts. In a moment of optimism (uncharacteristic to be sure) I'm posting to this support forum. I'm not expecting any resolution as I assume COX will be intractable in their position that "nothing can be done" as they are held hostage to all the evil manufacturers of cable modems who are so enamored with Call Waiting that it goes against their wishes to allow anybody to opt out permanently.
