Recent Discussions
Scammers and shady business practices
I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. you think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. they will promise you one thing and the next thing you know your bill continues to increase.
No longer able to make calls without internet
They installed new equipment and now our landline won't work unless have Internet and power. The phone is being routed through the Internet router which cox is saying is the only option for my area. Prior to the new equipment, if the power or internet went out we still had use of our land line. Recently out power went out and so did the phone. I didn't want this, but went with it because I wanted to stay with cox and they told me it was my only option. There's one elderly person in the house and we have had to call 911. We have a cell phone but if the Internet is out, we won't have a back up since our cox landline won't work anymore; whereas, prior the land line still worked without the Internet or when the power went out. If the Internet or power goes out and there's a need to call 911 we won't be able to. I will be filling a lawsuit due to the landline no longer working.
