DVR recordings being deleted overnight

Question

I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight.&nbsp; It has nothing to do with reaching memory capacity. What's going on?

curtb · Answer

Recordings being deleted overnight is a known issue that's been happening with Contour DVRs for at least 5 years.&nbsp; What brand and model DVR did get when the Arris DVR was replaced?

coxproblems · Answer

ARRIS Model AX013ANC

coxproblems · Answer

It was replaced May 7, 2025 by Cox subcontractor Down 2 Earth. The tech couldn't get it to work. He opened a ticket with Cox. It was brought on line the next day. Since then, my recordings get automatically deleted over night.

coxproblems · Answer

I left a message with a Cox tech. I did not hear back. I called the local Cox store. The rep told me there must be a problem with the harddrive and to bring it in for replacement.&nbsp;I should note, that when my original DVR failed in May, I was mailed a replacement DVR. It was used so I rejected it and drove 40 miles to have the "used replacement" replaced with what I was told was a "new" unit.&nbsp; So the "new" DVR now has a defective harddrive. I'll drive another 40 miles again to replace the replacement DVR for my original DVR.If Cox wasn't the monopoly on cable TV, I'd drop them in a nanosecond. Aren't there laws against monopolies? The Cox family are billionaires and was just acquired by Charter Communications. I hear Charter's customer service has a reputation that may be worse than Cox. I guess synchronous TV is destined to go the way of the dino, dodo, and PCM telephony all in the interest of the bottom line NOT quality.

allan · Answer

Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com and we will look into this issue on your behalf.&nbsp;

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DVR recordings being deleted overnight

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