Forum Widgets
Recent Discussions
DVR recordings being deleted overnight
I recently had my ARRIS DVR box replaced. I specifically declined having it replaced with a cloud DVR because I want to keep the recordings stored locally on my DVR box. Since it was replaced, I don't know what has happened on Cox's end, but my DVR recordings randomly and mysteriously get deleted overnight. It has nothing to do with reaching memory capacity. What's going on?
Contour 1: guide search no longer finds non-on-demand programs
Cox, Has the ability to search for non-on-demand shows been removed from Contour 1 devices? I have several “saved” searches that have worked for years and they can no longer retrieve shows from the guide. Even if I manually attempt to search for a show, the results are always zero. It can search for on-demand shows but that is much less helpful than searching for upcoming shows/movies. This is a key feature of your system and is very disappointing. I now have to use the Contour app to search for a show, find it, note the date/time/channel and then go to that spot in the guide to record the show. Beyond frustrating. This hasn’t worked for a couple weeks. I’ve rebooted the box several times but no change in functionality. I searched the tv forum and saw a similar issue about 6 months ago but it was resolved after a few days. Anyone else having this issue if you still have a contour 1? Thanks rick
Freezing Regularly
For months now, we experience freezing on MSNBC and Padres channels. There may be others, but these seem to be the most problematic. We have Contour 4K modems for the TV’s with strong signals. Rebooting helps, but the issue returns after a few hours. We have a high-end system with Cox 2gig Internet, 8K and 4K TV’s, and strong WiFi connectivity.
TV can't stay connected
My TV can't stay connected for more than 20 minutes any more ever. It disconnected routinely for between 1 and 5 minutes, over and over and over. This new box just doesn't work and it can't record live TV the way I need it to. Is there any plan to fix the problems with these useless new cable boxes?
