Contour 1: guide search no longer finds non-on-demand programs

Question

Cox, Has the ability to search for non-on-demand shows been removed from Contour 1 devices? I have several “saved” searches that have worked for years and they can no longer retrieve shows from the guide. Even if I manually attempt to search for a show, the results are always zero. It can search for on-demand shows but that is much less helpful than searching for upcoming shows/movies. This is a key feature of your system and is very disappointing. I now have to use the Contour app to search for a show, find it, note the date/time/channel and then go to that spot in the guide to record the show. Beyond frustrating. This hasn’t worked for a couple weeks. I’ve rebooted the box several times but no change in functionality. I searched the tv forum and saw a similar issue about 6 months ago but it was resolved after a few days. Anyone else having this issue if you still have a contour 1? Thanks rick

curtb · Answer

LisaH​&nbsp; &nbsp;OP said he has Contour 1 (Cox TV).&nbsp; That platform doesn't support voice remote, so he won't have one.&nbsp; There is no error code/message.&nbsp; Search just finds On Demand episodes only.&nbsp; This issue previously occurred last December.&nbsp; A forum user reported first noticing it 12/02/2024.&nbsp; &nbsp;It was fixed 12/11/2024.&nbsp; Whatever Cox did then to fix it, do it again, a little quicker maybe since a probable solution should already be known.See: Contour 1 guide search function only returns on demand programs not future play date channels | Cox Community

jupiter852 · Answer

LisaH-I am experiencing the same problem (yet again) on my Contour 1 device as well and reported it to cox.help@cox.com on 5/26/2025 along with the ticket numbers of past occurrences.Cox Social Media Support/"Greg" was able to replicate the problem on 5/26/2025 and submitted a ticket for the issue that same day. &nbsp;The ticket number is CUI000017335487.As of today, 6/4/2025, I am still waiting for a resolution.Not only did this problem occur last December 2024 (ticket number CUI000016769324) it also occurred in April 2025 (ticket number CUI000017198245) and in 2019 as well.I certainly agree with CurtB's statement that "Whatever Cox did then to fix it, do it again, a little quicker maybe since a probable solution should already be known."Jupiter852

lisah · Answer

Hi RickH. Do you get an error when trying to search for a show? Do you have the remote that you can speak into? - Lisa, Cox Support Forums Moderator

rickh · Answer

Lisa’s - no error. I have a contour 1 that does not have voice control. Issue is still unresolved. I’m paying of lot of money each month not to be able to search so I’d appreciate a fix! Thanks, Rick

curtb · Answer

Becky​ &nbsp;You posted about this issue last time it happened. Can you check what was done then and communicate that to the appropriate Cox support team?