Forum Discussion

RickH's avatar
RickH
New Contributor II
26 days ago

Contour 1: guide search no longer finds non-on-demand programs

Cox, Has the ability to search for non-on-demand shows been removed from Contour 1 devices? I have several “saved” searches that have worked for years and they can no longer retrieve shows from the guide. Even if I manually attempt to search for a show, the results are always zero. It can search for on-demand shows but that is much less helpful than searching for upcoming shows/movies. This is a key feature of your system and is very disappointing. I now have to use the Contour app to search for a show, find it, note the date/time/channel and then go to that spot in the guide to record the show. Beyond frustrating. This hasn’t worked for a couple weeks. I’ve rebooted the box several times but no change in functionality. I searched the tv forum and saw a similar issue about 6 months ago but it was resolved after a few days. Anyone else having this issue if you still have a contour 1? Thanks rick

9 Replies

  • Jupiter852's avatar
    Jupiter852
    New Contributor III
    24 days ago

    LisaH-

    I am experiencing the same problem (yet again) on my Contour 1 device as well and reported it to cox.help@cox.com on 5/26/2025 along with the ticket numbers of past occurrences.

    Cox Social Media Support/"Greg" was able to replicate the problem on 5/26/2025 and submitted a ticket for the issue that same day.  The ticket number is CUI000017335487.

    As of today, 6/4/2025, I am still waiting for a resolution.

    Not only did this problem occur last December 2024 (ticket number CUI000016769324) it also occurred in April 2025 (ticket number CUI000017198245) and in 2019 as well.

    I certainly agree with CurtB's statement that "Whatever Cox did then to fix it, do it again, a little quicker maybe since a probable solution should already be known."

    Jupiter852

    • Jupiter852's avatar
      Jupiter852
      New Contributor III
      17 days ago

      Good news - Upon checking the Search function capability at 5:15 pm (Eastern) today, 6/11/2025, the Search function finally is now working as it should on my Contour 1 unit.  (Have been checking it daily since 5/26/2025 without success.)

      RickH - suggest you try checking it out on your unit now.

      Jupiter852

      • RickH's avatar
        RickH
        New Contributor II
        17 days ago

        Jupiter852 - thanks!  I just checked and it is now working for me too!  Appreciate the heads-up. Talk to you next time it breaks…

        Rick

  • LisaH's avatar
    LisaH
    Moderator
    25 days ago

    Hi RickH. Do you get an error when trying to search for a show? Do you have the remote that you can speak into? - Lisa, Cox Support Forums Moderator

  • CurtB's avatar
    CurtB
    Honored Contributor
    23 days ago

    If you're repeatedly searching for the same programs and scheduling recordings of individual episodes, you should just use Series Manager once per program to schedule all episodes of the program to be recorded.

    Until Cox fixes Search, one of the TV listings websites below can be used as a workaround.    

    The header and footer on this website are too wide, but the episodes page will display.

    https://www.chicagotribune.com/things-to-do-tv-streaming-listings/

    This website has the same content without a wide header and footer, but the episodes page fails.

    https://tvlistings.gracenote.com/grid-affiliates.html?aid=gapzap

    I used Zap2It.com until it was shut down earlier this year.  Does anyone know of another replacement?  

    I rarely use the Search function, because the above websites are quicker and easier to use.  Also, Search used to cause the DVR to lock up a day or so after using it, probably due to poor memory management.  I couldn't tell you if that's still an issue though since I don't use Search.

  • CurtB's avatar
    CurtB
    Honored Contributor
    17 days ago

    Attention any Cox moderator:

    This issue is now fixed, but it has happened multiple times in the past.  It will most likely happen again.  Please reach out to the appropriate technical support area.  Ask them to document what was done to fix this issue or have them notify you so that it can be documented by someone in the Social Media group.  Flag it to ensure the fix can be repeated more quicky the next time it happens.  Don't rely on customers to tell you when this issue happened before.