Contour 1 guide search function only returns on demand programs not future play date channels

Question

The search function on both my Contour 1 boxes will on return programs in the On Demand directory - it no longer returns channels and future date entires so I can easily set my DVR recordings ? The search function used to return both when I searched by program name. &nbsp;Has the guide SW been changed to only search On Demand programs. &nbsp;Must I now manually select a channel in the guide and manually search day by day to find my future programs being played to set up a recording ? &nbsp;Why doesn’t the search function do this anymore ??

nicholec · Answer

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I'm sorry to hear the guide search isn't working properly. I'm not aware of any changes to the search function at this time. When did the issue start? Have you had a reset sent through the Cox app or support since the issue started?

curtb · Answer

I can confirm it's not just an issue for the OP.&nbsp; Search is limited to OnDemand for me too.

marial · Answer

We know how important it is to have the search feature on the Contour 1 guide working properly, and we’d like to investigate this issue further. Can you please provide examples of your search query and the search results? We want to make sure we understand what is happening so we can take appropriate action.

curtb · Answer

It's really not that hard to understand.&nbsp; Cox TV (Contour 1) Search will find episodes of a program searched by name that are available OnDemand, but it won't find any instance of that program scheduled in the program guide to be broadcast in the coming weeks.&nbsp; Pick any current TV program and search for it.&nbsp; Results will be OnDemand episodes only.

jupiter852 · Answer

Am experiencing the same issue as well. &nbsp;The last date that Search was working for me was 12/2/2024 - after that date, only OnDemand entries were searchable.I called the Cox trouble number on 12/2/2024 and got the software downloaded, but that didn't change anything. &nbsp;I submitted an email to cox.help@cox.com on 12/2/2024 describing the issue. &nbsp;"Dan" (CCI-Atlanta) responded very quickly that day - he was able to replicate the problem on Cox's equipment and "created a ticket for the back-office production teams for assistance". &nbsp;He said that once the issue has been addressed, he would let me know. &nbsp;As of this moment, 2:20 pm Eastern, 12/8/2024, I am still awaiting his response - I've also gone through the unplug-wait-a-few-minutes-plug-in cycle a few times since 12/2/2024 hoping that maybe the issue has been fixed, but so far no luck.It would be helpful if one of the forum moderators could followup with main Cox to let them know that the problem is not limited to just one user.FYI - in August 2019 I reported this exact same issue on this forum (and CurtB joined in then as well). &nbsp;A forum moderator at the time, KevinM2, contacted the "Engineering team". &nbsp;A few days later the search function began working properly. &nbsp;While KevinM2 never reported back to the forum, I assume there was an internal-to-Cox technical issue that was resolved in response to KevinM2's efforts.