Forum Discussion
For me, I noticed that late 12/11/2024 the Search capability was working again (it may have started working earlier in my case, but I didn't notice it until 12/11/2024).
FYI - This exact same problem occurred in 2019 (and a very similar one in 2022). (Reference CurtB's comments elsewhere in this thread.)
In anticipation of this same Search problem occurring again in the future, I asked Cox for their internal Ticket Number associated with this problem they have just been addressing. Thus in the future we as users (and/or the Forum moderators) could reference the Ticket Number when reporting the next reoccurance of this Search problem. Doing so should help the customer service and technical personnel to more easily and quickly understand the problem and apply a solution by looking up associated details that Cox documented in solving this 12/2024 problem.
The Cox Ticket Number for this 12/2024 problem is CUI000016769324.
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