LisaH-
I am experiencing the same problem (yet again) on my Contour 1 device as well and reported it to cox.help@cox.com on 5/26/2025 along with the ticket numbers of past occurrences.
Cox Social Media Support/"Greg" was able to replicate the problem on 5/26/2025 and submitted a ticket for the issue that same day. The ticket number is CUI000017335487.
As of today, 6/4/2025, I am still waiting for a resolution.
Not only did this problem occur last December 2024 (ticket number CUI000016769324) it also occurred in April 2025 (ticket number CUI000017198245) and in 2019 as well.
I certainly agree with CurtB's statement that "Whatever Cox did then to fix it, do it again, a little quicker maybe since a probable solution should already be known."
Jupiter852
Good news - Upon checking the Search function capability at 5:15 pm (Eastern) today, 6/11/2025, the Search function finally is now working as it should on my Contour 1 unit. (Have been checking it daily since 5/26/2025 without success.)
RickH - suggest you try checking it out on your unit now.
Jupiter852
Jupiter852 - thanks! I just checked and it is now working for me too! Appreciate the heads-up. Talk to you next time it breaks…
Rick
