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dglamb11's avatar
dglamb11
New Contributor
22 days ago

Error code RDK-03032

I have seen this issue mentioned in several posts over the last few years but no resolution.  Intermittent problem with the Contour box and the remote not functioning.  Television either goes completely out or is stuck on one channel and will not respond to any remote functions.  Stays like this for a few hours and then begins functioning properly.  This could occur once or several times a day and I constantly get messages asking to check connections and the messages include various codes such as: RDK-03004, RDK-03033, RDK-03032, RDK-03030.  I have checked connections and swapped out the Contour box and remote with no improvements.  Phone support only sends a reset which does not solve the problem. I have had two service calls scheduled but had to cancel them because the system was operating properly at the time they were to arrive.  Don't see the point in having a tech come out if they can't see the problem while it is occurring.  Seems as though someone in support would have a fix for this issue since it appears to have been happening to customers for several years.

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  • Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

    • dglamb11's avatar
      dglamb11
      New Contributor

      Thank you for the reply. I was able to have a technician actually see my issue as it was occuring and he quickly diagnosed the problem as a bad wire from the pole to my house. This was compromising the upstream portion of the communication. Once line was replaced, everything began working fine.

      • DustinP's avatar
        DustinP
        Moderator

        Hi dglamb11,
        We're glad to hear the issue was found and the technician was able to get to the bottom of a solution. Thank you.