Poor service

Question

On 6-30-2025 at 1:30 pm while watching tv it al of sudden the picture went black. I got on the app and it stated that there was an outage and should be corrected by 4:21pm. I waited an hour and a half and returned to the app and it said that there was no outage. My tv was still out. So I started a chat. I asked for a live agent. The agent worked for about and hour on the issue with no help. I was posting on the chat the entire time. As I told the agent that the internet that it went out, they then after asked if the internet was working. Then I got both tv and internet back and I posted it. Then they both went out again and I posted again. The entire time the agent was one step behind. Then both came back and have been working. The agent then said to have a tech come out to look but I would be smart and buy an insurance plan so I would not have to pay. I have had the service one month and they tried to upsell me!

juliann · Answer

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!&nbsp;