STILL NO CHAT TRANSCRIPTS

Question

Multiple times I have been told that there is an option to get your CHAT transcript emailed to you when you end the chat. This still is not available and I want to know why it’s been several years and several people have posted and other users have told me that they have the same problem so I’m sure COX is aware and chooses not to have a CHAT transcript so they cannot be held accountable. I am using the app not a computer.

widermouthopen · Answer

Because chat is not technically trained so is not capable of even basic technical questions. They can upsell you that's for sure. They can tell you to reboot your modem and they can schedule a technician. That's about it. They are kids in South America who get paid $3 an hour just to give you an idea of who you're talking to. I don't really have a good solution for you anymore. I have lost faith in Cox completely. I'm actually doubting why I post here. Like is helping people actually helping them if it keeps them using Cox?

sab316 · Answer

When I emailed support this is the NON ANSWER I got. &nbsp;So in other words….they do not care.&nbsp;“I understand your concern. Although I cannot correct that here, I have made the suggestion to have that corrected in our app.”

widermouthopen · Answer

Yeah, the social media team that moderates these forums seems to be getting less competent. I only trust the word of two or three moderators here and they know who they are. All the others just tell you to email them and then mostly don't help you. That's the reason why they want you to email them so their incompetence isn't shown to the public. I don't consider this a person problem like a lack of intelligence or ability. This is a problem with policy. Someone is tying the hands of all these employees. This bad support is on purpose and the reason is to save money.

dorism · Answer

I am truly sorry. Please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.&nbsp;

sab316 · Answer

I have! This is not a solution to email you guys. It’s still a problem. Why will you not address it?