STILL NO CHAT TRANSCRIPTS
Multiple times I have been told that there is an option to get your CHAT transcript emailed to you when you end the chat. This still is not available and I want to know why it’s been several years an...
Forum Discussion
When I emailed support this is the NON ANSWER I got. So in other words….they do not care.
“I understand your concern. Although I cannot correct that here, I have made the suggestion to have that corrected in our app.”
Yeah, the social media team that moderates these forums seems to be getting less competent. I only trust the word of two or three moderators here and they know who they are. All the others just tell you to email them and then mostly don't help you. That's the reason why they want you to email them so their incompetence isn't shown to the public. I don't consider this a person problem like a lack of intelligence or ability. This is a problem with policy. Someone is tying the hands of all these employees. This bad support is on purpose and the reason is to save money.
