Unauthorized Payment

Question

&nbsp;I switched providers in Apr or May of 2024. My last payment to Cox was May 2024.Account should have been closed at that time. My bank account was debited for $113.13 on Feb 13, 2025. Chatted with Cox customer service on Feb 13 and they advised it was probably a technical error and they would refund my money. I never used automatic payment. I paid my bill through electronic payment that I set up each month. I don't understand how Cox could withdraw a payment from my account since I had not given them my banking information.Current balance $0.00 You paid $113.31 on February 13Your service has been disconnected.*******************************************************************Partial Transcript of chat with Cox when I inquired why payment was drafted from my bank account:Seen 10:25 PMI understand you, I have your account pulled up and I see payment was made today and also it got credited back on the account, No worries I will raise a ticket now for the refund so our team will contact you in 72 business hours and assist further, please stay connected I will share the ticket number with you.&nbsp;What was it for and how did it happen?I have checked with it maybe it was a technical glitch. NO to worry I am raising the ticket now please allow me 2 minutes.,Thanks for your patience, I have raised the ticket successfully Here is the ticket number KSR000014864611, Apart from this is there anythibng else I can help you with?I need to be assured it won't happen again. I never used automatic payment and don't know how Cox had my banking info.I understand you, Not to worry i will add notes on your account so you will not face the issue again,.Doesn't Cox close customer accounts when the customer no longer uses their services?Yes, Your account is already closed maybe it was a technical glitch I apologize for the inconvenience caused, I have added the notes on your account our team will look into it on priority and solve it. Just to recap, you messaged us today about payment done on closed account. I was able to help you details. Before you go, is there anything else I can help you with?This does not pass the "smell test”. What would they be charging me for anyway? I didn't receive any billing. That is all for now.understand you, It was a technical error I had mentioned the notes on your account you can be worry free. Thank you for choosing Cox! We truly appreciate your business, and we're grateful for the trust you've placed in us. Remember, we're here to help you 24/7. I am going to close this chat out now. Have a wonderful day.

dannys · Answer

jackrose, our Cox Internet Forums is for customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. You may need someone to look into your account personally due to your comments.&nbsp; We can assist you with this.&nbsp; Contact us via email at cox.help@cox.com anytime for assistance.&nbsp; We are always happy to help.&nbsp;

widermouthopen · Answer

NEVER use chat. Call Cox's billing department or email them via the welcome post. This is a public forum for users to help users with technical issue. No one here can help with a billing issue.