Webmail: "Unexpected Internal Error" - Try Again!
When I try to access my Cox e-mail using the Webmail link (myemail.cox.net), I get the following error with a big red bar: "There Was an Unexpected Internal Error. Please Try Again". But, I cant ry 100 times and it still won't work. It may work several hours later. Used to happen once in a while, but now all the time. I tried calling Cox Customer Service -but they were clueless. Anyone?Welcome to the Apps Forum
Here you can ask, answer, and discuss technical topics regarding Cox applications. Purpose The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox applications with other customers. This includes the Contour app, Cox app, Cox Panoramic WiFi app, Cox Homelife app, and Cox Voice Everywhere app. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, clickStart a Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “Can't figure out where to download the Contour app.” Provide a specific description of the issue.For example, write“I just signed up with Cox, how can I access Contour?” Use theReport Contentbutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theApproved Solution button to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
WiFi app is dead
Been going round and round with various "techs" and nothing is working. After getting a new (to me) router, I set it up with split 2.4G/5G SSIDs and everything was working as intended. However, after a Cox tech came to the house to troubleshoot a flaky connection, the Cox WiFi app stopped working. He told me I probably needed to update it; this did not help. I can see the connections but can't make any changes. So I tried the old-school way of logging directly into the modem via 192.168.0.1. After have to hard-reset the modem due to a changed admin password, I finally got in today. However, almost all of the current WiFi settings are completely locked out, claiming that I need to use either wifi.cox.com or the app. I sent this via the tech support email, and here's the response: Hello, I can certainly understand your concern with having to use an app for your Wi-Fi settings and we do appreciate your feedback in regards to this concern. At this time, you must use the panoramic Wi-Fi app for those features when dealing with a panoramic Wi-Fi gateway (modem + router). I am truly sorry for any inconvenience that this may have caused. Thanks, Allan Cox Social Media Support Specialist Does this sound like a competent response? Why in the hell was wifi.cox.com removed? How does a company as large as Cox allow a single point-of-failure to something this important?
FOX News sound
Looking back in the Forum, this seems to be a problem that pops up with FOX News Avery so often. For the past 2 months when I put Contour TV to Fox News on my browser, the sound is on then cuts off after a couple seconds. It does not do this for ANY other channel. It seems very strange. Is there a fix for this yet?
I got this email. Is it legit? Hi Member, heads up, we had to lock your account because security flagged some odd behavior. We've taken steps to protect your information and need your help to make sure this doesn't happen again:
Hi Member, Sojheads up, we had tozlock yourjaccountqbecausesecurityqflagged some oddjbehavior. We'vetakenlsteps tojprotectyourjinformation andneed yourxhelptobmake sure this doesn'tyhappen again: Step one:UpdatejatyCox to gainjaccess to youriaccount Visit us atcox.com/secureaccountto updateiyourjaccount. Thanks, Cox
Max will not Connect to Cox
I watched Max just fine on Wednesday, on Thursday I went to watch and had to re-sign into the Max app. I chose "sign-in with provider" and chose Cox. Logged in using my main email that the billing is attached to. Just keep getting an error that Max cannot confirm or connect to Cox. It's now Sunday and same. Cox claims they are perfect and there are no issues. I've tried it with my Firestick on my TV, the app on my phone, the website on my computer... Nothing works. Anyone else having issues?
Cox Customer reps Should Be Trained before Supporting Paid Support
On 6/16/23 Montrice called for Cox responding to ticket CUI000014430040. She said they found 6.64GB in the trash folder. When I looked on my webmail, it was empty. She pointed out that the Trash has sub-folders which contained the 6.64GB of data. I told her I had purchased the Cox Customer Care because regular support could not remote into my computer to find the problem. After contacting six(6) Cox Customer rep with three(3) of them logging into my computer, none of them knew about the Trash sub-folders! From 6/9/23 to 6/16/23 I talked to ten(10) support people with three(3) were complete incompetent, not one could fix the problem or knew about the Trash sub-folders. Three of them logged into my computer and watched me delete every webmail folder. They said that it told 24 hour for the mail quota to update and that way it didn't show any change with all folder deleted. Question; Shouldn’t there be a refund for incompetent paid support?
I have always watched tv on my contour app and now most of the Channels are no longer available
I used to watch local news channels on my contour app and now most of the channels are no longer available. Before i could watch all the channels while i was connected to my home Wi-Fi and now they are no longer availabletoday my group email using "undisclosed receipients" will not send. Is shows a progress bar and acts like it is sending but it just keep going indefinitely without actually sending anything.
I am sending a group email which I have done many times in the past with "undisclosed recipients" <myemail> in the To: line and my group email in the BCC line. Always worked fine until I tried it today and it just won't send. No error message or anything, it just shows a send box with a progress bar but it doesn't actually send. I left it going for an hour and still nothing. any ideas??Active Time Details
The profiles I created for Active Time Details no longer work and I am unable to delete them. I reset the modem and created new Profiles. Now it is doing the same thing and not showing the the details for a device. I deleted the app and downloaded again, reset modems, nothing works. I would like to monitor my child's phone.Anyone having trouble Streaming SECN+ through ESPN app?
Recently started having trouble streaming SECN + games through ESPN app. Other games stream fine. It is only the SECN+ games that spin for 5-10 seconds then stops. No error message. Same on iPad and iPhone. Tried deleting and restarting the app and phone etc. subscription is up to date. Any advice appreciated.
COX app for Firetv, Roku
Just watched a youtube about Xfinity in CT. offering a app for Roku and Amazon FireTV. I have been asking for this for 5 years now. COX, are we getting any closer to offering this? Cable is getting to expensive and saving on box rental could make the difference of terminating some of the programming. KenMidnight interruption in Disney+
We watch movies on Disney+ late at night and every night I get a "no internet" message exactly at midnight. If I bail out of the app at 11:59, and wait a minute or two, I can get back in with no further interruption, but otherwise I often have to restart the cable box. Is this a known issue? I did chat, and the agent said there was no way to fix it without talking to them when the problem was occurring ((i.e., midnight). This doesn't seem like a problem that's just my cable box.I have no Internet service and I'm unable to resolve this issue on my account...
When I attempt to register for online access I get the following message: "We're sorry, but it appears that the Cox.com account that you logged in with is associated with a Cox Account that is no longer active or activation has not yet completed. If you have recently moved or transferred your service, you will need to contact Customer Care in order to link your new account to the username and password you logged in with." We added internet to the service residence and removed the phone. This gave me a second account number. I am not able to establish a new account for the address as the system recognizes that I already have an account. When I access the existing account I receive the above error message.ESPN on iPad
I have been unable to add my Cox credentials to the ESPN app for at least a couple of months now. I get a message that Cox is experiencing technical difficulties. My subscriptions are current and I can add the Cox credentials to the ESPN app on my Samsung phone. What is going on here? Is there a fix in the works? Is there some action I need to take on my end?Paramount Plus streaming issues
Hello, We recently signed up for Paramount+. On one TV that uses the small guest box the streaming is wonderful. On our other TV that uses the larger host box it is unusable. The app often hangs with the spinning circle when you open it. Once you do get in and start a program we are faced with constant buffering and stalling. I have power cycled the box many times by removing the power, there has been no change.
Is anybody else having problems with downloads from Graboid.
My download speeds range from 300KB/s to 7000KB/s, usually in the very low end of that scale. I checked my laptop out and no problems or rouge programs detected' Called Graboid and they are not slowing anything down and they said that my provider might be throttling the app. Anybody else have the same problem?Cox forced 2fa and Apple Devices
Since Cox has forced the 2fa, this seems to have had a major impact on Apple devices. 1. Cant set Cox as the TV Provider 2. Cant log into HBO HBO, Sign into your account, Sign in with a provider, chose cox, username and password result = Sign in Error, We are experiencing technical difficulties. Please Try again. What is the fix.Email transcripts
I've been in the cox tech chat for bout 10 hours over last 2 1/2 weeks. At first I had ability to get email transcripts. But about 3 hours into 10 hour chat the option was no longer there. I asked chat tech where did it go several times but not acknowledged or answered. How do I find out why? Any suggestions? I've had to screenshot a very lot of pages.Time to change
We have been LOYAL cox customers for over 38 years. Always paid our bill on time and the only problems we ever had was an occasional outage when it rained. Two things happen about two months ago. We had the Home Life installed (it was supposed to reduce our bill) and we were offered the "total care". We declined the total care and now we have been battling the "Sorry, there seems to be some trouble" constantly and loose our tv reception. This has been going on for TWO months. Cox sent a tech to our home and he simply came in, checked the signal, said it was good and it was the CONTOUR BOX. He took our box with all our years of DVR recordings and gave us a new box. The next day, the same problem. Now we have to wait for another tech to be scheduled because Cox cannot talk to our contour box. This was a problem I showed the tech when he took our old box. Can someone tell me straight up if this problem is being generated by the home life or declining the total care package. I am tired of wasting my time and will just change to a different provider if that is the situation.CANNOT LINK COX SUBSCRIPTION TO ESPN AND NBA APPS.
I have been a Cox costumer for over 10 years and not happy at all. Every time I try to link my tv provider subscription to the ESPN and NBA app it tells me that “ We are having technical difficulties and to please try again later”. I am able to link my tv provider subscription through the Safari and Google browser but that’s it . The apps for some reason is the only time I am seeing that message about the technical difficulties. I am using a iPhone 14pro, I’ve checked my software , uninstalled and reinstalled the apps, even called apple to make sure it wasn’t my phone and they ran diagnostic tests and everything passed . I even tried on my wife’s iPhone 13pro and she is getting the same message . So that’s 2 different devices using the same log in getting the same results. I seen on here that other people are getting the same message I am but only she the try to log into the Cox app but fortunately I am not having that issue with the Cox app as I am able to log in fine . I believe that it’s the Cox login portal that is causing this problem. I’ve literally done everything that I possibly could think of to solve this problem so if anyone has any advice please feel free to reply back. Thanks in advance!Can’t connect with tv provider or ESPN app.
I keep getting internal error messages when trying to log into the tv provider on my phone or on any ESPN app. I’ve done cache clears, resets, and re installs. What is wrong with the log in process??? Also if I have my father living with me and he wants to use his account, we can’t switch back and forth. I can’t help him log in with his account.this seems to be a common problem based on previous forum questions.Homelife App
Homelife App will not sign in after normal iPhone close (swipe). When performing normal start (select icon) continuous loop with "signing in" message appears with "busy" icon. Needswipe close App then cold start App using iPhone drag sipe) to expose running apps. and then close App. After that am able to normal start Homelife App.Cox Contour TV Fix for Can't watch channel - Message "Connect to in-home Wifi to watch: Why?"
Disconnect the VPN !!! While using Cox Contour TV from your laptop or desktop computer (maybe from your Smart TV too) The "Watch" button is faded, and does not function after you Left Click on it; the problem is the VPN! You must DISCONNECT the VPN. Below are examples of what you will see after after you click on the blue colored 'Why? below 1) Connect to in-home WiFi to watch.Why? 2) Due to licensing agreements, some content can only be viewed on your home WiFi. Please connect to your home WiFi network 3) Due to licensing agreements, some content can only be viewed on your home WiFi. Browse TV Go Channels VAPP-00101Cox Wifi app (Parental Controls)
I have been using the app for over a year with no issues. The Parental Controls option is activated for both of my kids. Last week the app began to completely block the devices assigned to each child. If I deactivate the Parental Control option for each child, their devices work. I already rebooted my gateway, signed out and reloaded the app. Nothing helps. Can some please provide some insight on what can be happening?
Is anyone else unable to login to the iOS version of the Panoramic Wi Fi app? I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several time
I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several times to no avail.No chat transcripts since January 24
Every time I contact Cox's customer support via chat, I always select the "email transcript" option and enter my email address. The last time I received a transcript of my chat was January 24, but I have contacted Cox many times since then and requested a transcript each time. (Yes, of course I check junk/spam folders, though my ability to receive transcripts to my inbox in the past makes it unlikely they would suddenly be categorised as spam.) Every time I chat in, I mention the failure to send transcripts, but nobody seems to know how to resolve the issue. I have even been informed that frontline agents have no avenue to report IVR/website issues to the IT team or open KPIs about customer-facing tools. There is of course also no way to report issues or provide feedback through the website itself. Is there an open issue currently being investigated regarding failure to send chat transcripts? How widespread is the issue, and what solutions - if any - can be recommended?HBO Max app programs will not play correctly on Philips TV
I have this app through Cox, and it does not work correctly, and hasn't for about a year. All other apps work fine. First, it takes forever to open, then pauses and buffers and the screen freezes and goes black. The sound cuts in and out. It does this literally ever 1-2 minutes. And when it's not doing that, it's giving me an error. I don't know how to post a picture of this, I don't have a URL for the photo I took, but it says "Title Not Available. Sorry, we're having trouble accessing that title right now. Please go back and try playing the title again. And it gives this code: 9be12b52-48ca-444b-e72d-010d7194f5b7 ERR-010." When I retry to open the app and watch, I get a black screen. I had multiple techs out last year when it was messing up, and none of them could tell me what was wrong or how to fix it. The app plays on my phone and laptop just fine, so it is a problem with the Contour box and having to stream through this device and through Cox. I'd like to know if ANYONE has a fix, because Customer Support via phone is completely useless. I can reboot my box until the cows come home and it WILL NOT fix this problem. Any help would be appreciated.Contour Apps no longer stream
Anyone else experiencing 3rd party apps no longer streaming through Contour? HBOmax, Disney+, Prime....all of them kick back the error code "Apps-04033". With the message: Oops, our enginners are working to resolve the issue. Been this way since yesterday. I have reset equipment mulitple times, rebooted modem, and nothing resolves the problem.Cox Email Signing In
After opening the MyEmail.cox.net site, I enter my ID and password. For the past 3-4 weeks I have been receiving the following Cox message: THERE WAS AN UNEXPECTED INTERNAL ERROR-PLEASE TRY AGAIN. Although the error message is sporadic, at times I had to wait several hours before I was able to sign in. If I am merely checking messages, I normally can wait. However, if I am waiting for a security code to arrive-the code expires before I can sign in. Unfortunately, my 4 live chats and a telephone conversation with a technician did not resolve this ongoing issue.
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