How to Use Cox e-mail Transitioned to Yahoo via Outlook ...
Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform. This is required as the first step. Once this step is done, use these setting to set up Yahoo server in Outlook: POP access settings and instructions for Yahoo Mail | Yahoo Help - SLN4724 Old passwords will work using web-based Yahoo platform, but they will not work using outlook! New password is required to link Yahoo platform with Outlook - this is done this way: Open Yahoo page, and under Top Right-side point to You name letter next to e-mail icon and select Account - Overview Select Security - top 3rd from the left side. In the middle on the right side select: Generate and manage app passwords. Under App name enter Outlook. Yahoo will generate loooong password - Copy save it, as this will be the only time you will see it!! Paste this new password to Server Settings inside Outlook. This will link the outlook with Yahoo ... I hope this helps - it took me one hour with designated Yahoo help for Cox transition - 1-866-562-7250 Thyer are very knowledgeable and patient!21Views0likes0CommentsCancel Peacock Premium using Contour DVR
Hello, Trying to cancel Peacock subscription that was signed up via Cox Contour DVR. The published instructions do not apply to my set up. No tile or app titled "Manage My Subscriptions" exists, as outlined in the Cox KB article: https://www.cox.com/residential/support/canceling-streaming-subscription-service.html#:~:text=Using%20the%20arrow%20buttons%2C%20highlight,to%20cancel%2C%20then%20press%20OK.&text=3-,Using%20the%20arrow%20buttons%2C%20highlight,My%20Subscriptions%2C%20then%20press%20OK.&text=Using%20the%20arrow%20buttons%2C%20highlight%20Unsubscribe%2C%20then%20press%20OK. I have Complete Care, so I can try to arrange a tech to the home to navigate the menus for me, as I am elderly, but hoping for another set of eyes from another Community Member to help me here on where to navigate on the Contour Remote and DVR. Thanks!8Views0likes1CommentEmail Transition - Lost Outlook Subfolders
Hey all, I transitioned to Yahoo today and established credentials and everything without a hitch. (I didn't use the password generation, FYI) The problem is I cannot see my many inbox subfolders in Outlook anymore. If I log in to Yahoo webmail they're there, but they're flat-out missing in Outlook. Does anyone know of the fix for this? TIA, Steve166Views0likes9CommentsWhy does my CONTOUR UPDATE daily?
This is frustrating. I see no reason why the contour box should update every single day, each time it updates it freezes my contour box/TV. I have to reset everything. Is there something wrong with the box or is this normal? I should think an update once a week would be plenty.29Views0likes1CommentContour Just Hangs and Hangs
Spent over an hour with Cox tech support on this with no success. Here are the symptoms: when accessing watchtv.cox.com = the screen just hangs with the message "Contour TV Now connecting to your entertainment experience." When using the Contour App -- same result. The problem only exists on one specific Windows 10 desktop. I am able to access Contour TV (browser and app) from other devices. I am using the Edge browser, but I get the same problem with the Chrome browser. I have tried all the obvious solutions: deleted all browsing data, passwords, etc., deleted and reinstalled the Contour App, rebooted the cable router, disabled antivirus/antimalware. Nada. The only thing I can figure is that there is some entry in the Windows registry that is the source of the problem. There are a handful of entries for Contour and watchtv.cox.com, but I am not adventurous enough to just start deleting registry entries (not yet anyway). Any suggestions? Muchos gratias.Solved81Views0likes8Comments- 52Views0likes1Comment
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Cox email switch to Yahoo disaster
I have spent the entire morning, plus 3 phone calls, re "EMAIL transition". I have Outlook Cox email needing transition to Yahoo. Online discussions/Reddit, etc. states Yahoo does not accept Outlook transition. I also see some customers after much time/effort were able to do this. Customer service could not complete transition to Yahoo from Outlook (rep did try with no success), but suggested for $10 mo for Cox Help they could help me. This is the LAST STRAW....I have been a customer of Cox for 30 years with many ups/downs.....however, this EMAIL TRANSITION is a disaster. I can now only access my email thru the Cox email web; Outlook email does not work at all. I will be changing all services including internet, cable, phone, email @ $235 monthly bill ASAP.804Views2likes14CommentsPanoramic WiFi app in continuous loop
I have seen a few other people with this issue with no resolution. We upgraded our plan and had a new router installed today, I was told by the installer the only way to change the network name is through the panoramic WiFi app, however it will not let me login. I have deleted and reinstalled the app multiple times all with the same result. When I click the login link, it takes me to the cox site to put in my credentials which I do. It then kick back to the app sign in screen to start the process all over. This is a continuous loop - has anyone found a solution for this or is there a different way to access my router settings?94Views0likes8CommentsAdvanced security not present in wifi app
its not there anymore cannot enable or disable advanced securitySolved466Views0likes17CommentsContour App on Roku or Firestick
When we first signed up for Cox we were told we could get the contour app on Roku or Firestick or any other streaming device by the salesman. Turns out that was false. I keep seeing that Cox is working on it but there is no update. Every other major cable provider has this service so it's asinine that Cox still will not produce this. Is there an update on if this? Customers should not be required to watch recorded TV on their phones or computers or tablets because Cox can't seem to listen to their large customer base.9.5KViews1like8CommentsParamount + plus Showtime
I already pay for Paramount + plus Showtime through my Cox TV package. But won’t let me sign into app on TV using Cox or sign into the app on phone using Cox. Why would I have to pay for a new Subscription through Paramount to do it. Then I would be paying twice. This is BS144Views0likes3Commentstwo Cox emails - can get to only one thru Cox site
When I open Cox email in my browser it used to let me choose which email address to go to, especially to see incoming emails. Now it doesn't, it defaults to one of them. This is on my computer (Windows 10 capable). Luckily the one I can't see on the computer is the default one on my iPhone, but I'd like to be able to access both on my computer (bigger screen and able to use ten fingers).75Views0likes3Comments- 26Views0likes1Comment
Cox transition to Yahoo
Hello, I have some general questions. I am not technical. I read "Rdrolet" discussion from 2 months ago but I don't see answers to his questions. Currently Cox email is compatible with Microsoft Outlook. I have hundreds of folders and subfolders in my Outlook account that I regularly use. Is Yahoo compatible with MS Outlook? Because I want to continue to retain and add to these same folders and view their contents and add new files. Will I be able to use these same Outlook files the same way using Yahoo? Will this only change the look of my emails on webmail? Which I could never see my Outlook folders on webmail anyway. I also agree with "AZNurse" discussion, why do we only get 1 GB? KristanSolved1.1KViews1like2CommentsGetting stuck adding account to Mobile app
Hello I am getting stuck trying to add my cox email back on to my new phone. It keeps looping with the "Re-enable sign in, since my screen lock changed" message over and over again, I unable to setup my cox email on my mobile phone. I do everything it asks for with the new screen lock security and Microsoft Authenticator app but it just keeps going in the same loop. Any help appreciated.45Views0likes2CommentsHomelife app is gone?!?
Just got off of the phone with support about removing old cameras from the Homelife app. Despite spending hours on the issue with other techs before they assigned it to a higher level the answer is apparently that the app isn’t used anymore so just go ahead and ignore it. Just uninstall it. The web page to view the cameras is long gone. Now the SPECIFIC app is gone. So the only way to view the cameras is using the tv or the panoramic WiFi app. The panoramic app isn’t totally an admin app but it has the higher level functionality - FAR MORE than should be accessible just to look at the cameras. So now when my seven year old wants to see what the kitty cat is doing when he’s at daycare he’s going to be signing in with billing / main system user account (which will now have to use a simple password despite holding my credit card info) he can also go ahead and restart the gateway, play with port forwarding (which might be particularly enticing since it contains a list of game titles), etc. I must be misunderstanding something - is that the new procedure? And when I am looking through CURRENT support articles I see references and even screenshots of the app. And there are troubleshooting instructions that actually open the very app that is installed on my phone…97Views0likes1CommentCox email to Yahoo Mail soon 2nd notice
Cox email to Yahoo Mail soon 2nd notice It has been about a month since my last post. I received my second email from Cox on Feb 5th (2 days ago. That was the title (above) of the email. First let me say that the Cox.help group is very prompt and helpful with some of the details. It appears I am in the first group in RI. I haven't seen any post on any forum with someone discussing the actual transition. I am still unclear about the initial phases; including what day, what time, how long are we off line, can we wait a few days before we sign up (let the dust clear), (I feel like I am part of a test group - not too crazy about this). I did learn that each email address you have will be dealt with individually. That was a concern for me; my family has 6 cox email account at my residence (in RI); however, I have only received these two Cox email for only one of my accounts. There is one statement in the email which was puzzling. How will I know when I've been moved to Yahoo? • If you access your email through webmail, once transitioned, you'll be redirected to the Yahoo site to complete your move.” Sounds like move first than done? I am not sure what happens if I decide to wait a couple days for the dust to clear and get some real feedback. Oh well. This transition may be very straightforward. It can be. The communication channels need some work. The IT support teams should be getting more information from the transition planners so they can convey more information to us. I will provide an update in a couple weeks. Richard2.1KViews1like0CommentsHomelife app crashes in live view mode
Has Cox ever fixed the issues with live view mode crashing the app on certain tablets and phones? When I try to go to live view mode in the app on my Lenovo tablet, the app crashes. Not a problem on my Samsung Galaxy phone or my old tablet. Only on my Lenovo. This has to be some kind of bug in the app that can be fixed.34Views0likes2CommentsHomelife cameras and equipment all disabled
I now have the newer audio style camera for my Homelife. I can’t add it to Homelife. there is no problem with the wireless access, it shows on the network, has audio / video recording access on the tv and WiFi app. However I cannot add it to the Homelife app. The app still lists old cameras that aren’t even on the network anymore (not just disconnected) - they all show as Communication Failure on the main screen and are listed in disabled / greyed color in the Manage Devices and I can’t remove them. As you can see some even show up as Online63Views0likes1Comment- 51Views0likes6Comments
Cox webmail blocking Surfshark?
Anybody else seeing this? Since the turn of the year I've been unable to access my Webmail using a laptop equipped with Surfshark. I've tried changing my apparent location to no avail. Clearing cookies and restarting the machine did not help. This is going to be a royal pain should I travel as Cox does not allow webmail access from non-US IP addresses. Could it be a configuration issue on my laptop? Don't know why as I've never had the issue before.Solved100Views0likes6CommentsNo sound using Contour on some channels
In using Contour on my iPad and iPhone, I can't get a full screen shot with sound. The picture is good, but the sound cuts out after about 8 seconds. If I minimize the screen size, the sound returns. Random channels have the problem, but the one I watch most is NBC. I've talked to 3 COX tech support people with no resolution. This started about 14 hours ago. Please help!1.3KViews0likes2CommentsOdd COX Wifi app notification
Sat, 12-16-23, 5:30AM received the following notification on my Verizon iPhone: "A device called Arris device just connected to your home network for the first time." Then an Xfinity window popped up. The window was for "Your Home Network". The window URL was forums.xfinity.com, the forum message was dated 1-13-22 and said "What is this Arris device that just randomly connected to my network?" Within the reply to post it said to click this link to find out what devices are connected to my network:https://internet.xfinity.com/connectwhich I did not click. COX is my internet provider, my router is Arris, but I have never had an account with Xfinity. Has anyone seen anything like this? Any advice on what to do?209Views1like10CommentsDownload Email Folders from Webmail
My hard drive recently crashed and I had to get a new one. I've been using Microsoft Outlook as my local mail client. I reinstalled MS Office (including Outlook) and connected to Cox. I am able to receive and send messages, but all my local email folders are gone. If I log into Cox Webmail, I can see all my folders and the messages in them. My question is, how can I download all of these folders to my local Outlook? Thanks.86Views0likes1Commentcannot configure my cox email with outlook
Hello, i recently did a password change. ever since my email address in outlook says "please check the outgoing (SMTP) server settings and try again. my settings for smtp are smtp.cox.net port = 465 and i tried 587 encryption method = ssl/tls i tried a reboot of pc, no go. it always asks for the password for smtp.cox.net, and i enter the new password, and it doesn't work. almost like outlook has retained or is using old password. Cox tech support says it is a windows/outlook issue. Can someone help ?404Views0likes25CommentsPluto TV App Not Loading
The Pluto TV on the Contour box stopped working. Says loading and the screen goes blank. Other apps such as Freevee and Tubi load fine. I've tried restart and system refresh accessible through the A triangle button on the remote but that doesn't fix the issue.31Views0likes0Commentscan't delete emails
Can't delete emails...am at max/2gb....one cox Customer service rep hung up on me...second call said that Cox is aware of the "can not delete" problem and is working issue (at least he knew there was a problem) ..no ETA nor did they know when the problem started...WTF...need my wife to migrate to gmail like I have so I can save couple hundred per $/month for crappy service and move to verizon for intenet and utube for TV.380Views1like5CommentsPanoramic Wifi App No Longer Sending Alerts
I've got Panoramic Wifi Gateway and I use the Panoramic Gateway App to help manage my home network. The app was working fine until recently. Now it no longer sends alerts/push messages to let me know when a new device connects to my network. I've deleted and reinstalled the app. I have Advanced Security enabled. Am I missing a step to activate notifications?84Views0likes1CommentUnknown Device Joined my Wifi
I received a notification that a device joined my network on a Sunday at 12:50 pm. Number for a device name and misc as device type. I googled the hostname and Apple root certificate info came up. Brand, model and OS are all N/A. I paused the device. This caused our 5 ghz wifi to go out and the app to freeze up. I couldn't get the app to work until I turned off the wifi on my iphone or switched to the 2ghz wifi. But even on the 2GHz, the app would freeze. I'm assuming this new device has something to do with the 5ghz wifi but I've searched and can't figure it out. I Googled and found user with similiar issues but it was over 5 years ago. Nothing recent. The Mac address is 02408BC5FC41 and it says its a 2.4GHz wifi connection type.176Views0likes1CommentCox App indicates I'm offline
I opened up the Cox Panoramic Wifi App today and wanted to go into Wifi Settings (used to be called 'Connect' I believe) yet it indicates I am offline. There is a 'Try Again' button but that does nothing. I am connected on all my devices, including my phone, and my network is working fine but I would like to be able to manage my Wifi settings. Did something change with the latest App update? Just a few weeks ago it was working fine. I have deleted the App, re-installed, reset my fiber-optic gateway, re-started my iphone and nothing helps. Anyone have a similar experience and able to fix it? Any help would be appreciated. Thanks!274Views0likes3CommentsApple TV not working with COX in Rhode Island
Not sure why all are replies are turned off for the Apple TV APP issue. AppleTV is not working in Rhode Island and a big problem . All the techs who come to the house are aware., however, the online techs are not aware. Please fix. Apple TV offered free 2 month service and I used it for 2 weeks no problem and then I could not connect on the Cox AppleTV APP. The online tech tells you it is your box and it is not! Tech came to house and reported Apple TV APP not working on COX for past7 months! He was surprised I had connected at all for 2 weeks. Replaced my box...not the issue! Cox communications needs better communications. Sounds like your teams are all working hard, but frustrated as well.Solved119Views0likes2CommentsApple TV not working
I cannot get Apple TV to work. I've done everything, I've cleared out local storage, I've contacted support that "sent signals" and restarted my boxes several times just no luck. Crazy thing it all worked fine just a few days ago. It's driving me nuts! Any suggestions?366Views0likes5CommentsThe Cox Wifi APP not working.
I just got a brand new router from cox which has three bands wifi. I don't know why my bands keep changed or not found at all which is annoy, but also when I open and log in to the cox wifi app, I try to change the names for the bands or closed one of the bands, keep said something went wrong. Now my house wifi only has one band which is 2.4ghz not 5ghz or 6ghz.77Views0likes1Comment