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Internet issues and a bad customer experience
I am submitting this forum since I have been having consistent issues with my internet speed, everytime I reset the modem the internet speed for my devices will go back up to the 500 mbps speed andafter 5-10 minutes I have issues of the speeds going back down to 20 - 30 mbps, this has consistently happened on all my devices and at times I have had the download speeds be 3 mbps. This is my ultimate issue when on the call with the Cox representative and letting them know I have updated the COAX cable made sure to reset, and all the common troubleshooting steps they said they would do a ping test, they said after the ping tests, it shows no packets were lost, but still I have internet download speeds. They began to get very terse with me on the phone and changing their tone being very argumentative and insisting that it is my device that has the issue, I let him know that since this is happening consistently in every device I own, PC, tv, phone and even my brand new laptop that there was no way that it could be a device issue, especially when all devices are experiencing the same thing of a modem reset increasing speeds for 10 minutes only to go back down to bare minimum speeds. I requested for a Tech to come over and check my issues but after talking they kept interupting me saying that the Tech would not be of any help and its my own devices with these issues, they then tried to upsell me with Cox complete care but after wanting confirmation if I could get a Tech with Cox complete care they said I was being difficult and that I kept asking the same questions when I simply wanted clarification, I was told cox care does not do Tech and felt frustrated that they would try to upsell me something that would not resolve my issue.radiosaurus10 days agoNew Contributor361Views0likes1CommentForums Undergoing Maintenance
The forums are currently undergoing maintenance. During the maintenance window, you may be unable to create new threads or replies. New user registrations will not be possible during this timeframe. We will post an update to this post when maintenance is complete. You can still view current threads and posts, if you need assistance please visit https://www.cox.com/residential/contactus.htmlChrisB10 days agoCommunity Manager80Views0likes0Comments
Cox offers very little for their customers on coax because they have no competition.
if you live in gainesville and the house you rent doesn't have access to fiber you're boned. coax for you and there is only one provider and they don't care AT ALL if your speeds drop and if you're using a 30+ year old technology for internet. they love the status quo and they have no incentive to change for those on coax. your best bet as the consumer is to move to a place that supports fiber.neverwrongjoe4310 days agoNew Contributor160Views0likes1Comment
Service Throttle Down After Cancellation
I scheduled termination of service with Cox for 22 Jul 25 due to my upcoming military move. I wanted to transfer Cox to my next duty station, but they do not service that area. Unfortunately, the day I scheduled the cancellation, my internet throttled down to an unusable level except for the most basic actions (checking FB, email...no streaming, video games, etc). I called tech support, but their answer was to send a tech out for a check when I will no longer be in the house. My opinion is this is not a coincidence, and I find it very unfortunate that Cox would do this to a customer. I am still paying for the service through 22 Jul 25 so I would expect the same service until then. Beware when you schedule termination of service; you may want to wait until the day of before you schedule it.dshaneNFL11 days agoNew Contributor120Views0likes1CommentI'm so confused, Cox Hotspots Not Showing Up anymore
I've had Cox for a while now, then suddenly they schedule a maintenance the area so my cox went off for a bit, but it came back on when it was done, but now my CoxHotspots don't show up despite the settings for Cox Hotspot being enabled, I've tried talking to support but they didn't solve my problems,LawrenceG_91211 days agoNew Contributor126Views0likes1CommentTurn off MAC filtering?
Just had a Cox CGM4981 installed a few weeks ago. Printer won't connect, says printer MAC may be filtered. Seen several posts about issue, but no help. Can I turn off MAC filtering? No info from Cox on how to access this setting for turning off, or for adding to a "whitelist". Can anyone help?GatewayUser112 days agoNew Contributor65Views0likes1Comment
Pzyliak
This is the 2nd day without internet and TV. Multiple calls to cox end in "outage in your area" and hang ups. Signed up for updates and the last one was at 1:30 am saying outage in your area. I have never encountered such poor customer service in over 30 years of having cox.pzyliak12 days agoNew Contributor149Views0likes2Comments
Frequent Disconnects
Since Cox decided to just ignore my last post and emails I sent I am trying it one more time before switching providers. There is a clear provisioning issue with my router and I please need someone to take care of it because this error is causing frequent disconnects. Please see router log below.david123412 days agoNew Contributor499Views0likes15CommentsNetwork issue!! Yes today makes day 2 without service when will this issue be resolved
Everyday there is a network issue are you planning to reenburs me for my loss? I'm paying for internet I can't watch !!This happens all the time with your company. This is a terrible network please correct the issue!!!Rebeccamartn13 days agoNew Contributor153Views0likes1Comment
