ALIVE
It's ALIVE! Awaiting some new questions so I can hopefully help someone! FYI, I worked for Cox for 16 years, MOST of that in advanced Data support Tier 2. I enjoyed what I did. Prior to Cox, I worked for Dell as an L2 Software support agent, and developed the Lane Training using Virtual systems to recreate common problems, Head of Field Engineering for a Data processor, over 5000 pieces of hardware in the field, analog and digital communications, channelized T1, (Newbridge Mainstreet), Multiplexors and more. I love data communications and computers! BTW, New (used) Alienware coming in soon, I9 4070, 64 gigs memory, 2/2tb nvme. It's gonna be fun! Lookin forward to the new forums, and helping out!
New Orleans (MidCity/Treme)
Nearly 3 weeks of daily spotty/intermittent connection frustrations. Even downgraded my speed, thinking maybe it just couldn't handle it. Still the same daily issues. Technical support has been no help whatsoever. They cannot comprehend that it's a neighborhood issue, not an individual home. 'Check the cable connections, reboot the modem, reset the router' - always the same BS support. I have 2 separate lines at home, a personal and a business, both experience the same interruptions at the exact same time. Next door neighbors have confirmed the same interruptions at the same time. So very frustrating! AT&T fiber can't get here soon enough!
Refresh required after email deletion
With the new version of Cox webmail, when I delete an email or multiple emails and hit the trash icon the emails get hi-lighted but the inbox is not refreshed and the emails stay on the screen. I have to refresh or go to another folder and back to the inbox before they are deleted from the screen. This happens on Chrome and Safari as well as on MacBook and iPad. Can this be reported as a bug please?
Cox Email Problems
Anyone else having serious problems using Cox email today? I am trying to send emails but when I go to start a new email it takes a minute until it loads and by that time the server time is out. In fact, nothing seems to be working right using a Cox website for email! Nothing has worked right since the last update!
Tired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is unacceptable. Imagine paying for a meal that us not served! Ludicrous!!! Please stand with meConfused by "Other" category in my data usage
I've been getting super close to my data cap the last few months, and I've noticed that a category simply labeled "Other" is accounting for almost half of my total data usage. This month it's currently at 44% of my usage, and we only have two days left in the cycle with 1127gb used. When I read the description for this category it says "Activites that makde up a relatively small proportion of your overall usage. This also includes unrecognized traffic or activity that could not be categorized." If my math isn't wrong, that's 495.8gb of data in a category that I can't keep account of, so I don't really know what to do. I read that VPS can mess with data tracking, but my family doesn't use any. Can someone please help me understand?Taking a week off in protest.
Just thought I would post that I am taking a week off from this forum in protest to the new changes to forum. Lack of picture upload. No spell check. Can't delete posts. Can't see who posted last and so on. The new forum is horrible IMO and so far NO response from moderator. If things aren't better in a week I may be forced to use my time on a different forum. Feel free to post your complaints here.
CoxWIFI is slow on Laptop, Fine on Mobile
If I connect to the CoxWIFI hotspot on my phone, it seems fine. Can surf internet, watch a youtube video just fine. If I try and connect on my laptop, I have issues. Data Packet loss, high latency, DNS server unable to be resolved, etc. What's the point in paying for the service if it barely works or only works on my phone. It can't be congestion (it's 2am where I am, neighborhood isn't exactly filled with alot of people trying to connect to it).
Panoramic wifi
Every single time I try to order panoramic Wi-Fi DIY kit, the order just sits there saying "need pro install". Why even offer the DIY kit if you are gonna make me wait for some tech to install it? It's just a modem/router device in one. I know how to install it myself. So frustrating!!
