Forum Widgets
Recent Discussions
Intermittent connectivity loss
I'm writing this out and am at my wits end.. I've been facing multiple instances per day with complete packet loss sometimes for up to a minute, for the last few weeks. I've had multiple service tickets via chat with all of them ending in the tech at the other end rebooting the modem, telling me everything is okay or making an offer to have a technician sent over for a fee (when clearly the issue is on the Cox-end of things - a continuous ping I have running clearly shows a Cox router: 72.212.69.30 returning a 'Host unreachable'. Any advice on how I can get this resolved? Both my fiance and I work from home and losing connectivity multiple times every day during video calls is unacceptably frustrating.
Having to reboot Modem to fix 10-30mpbs speeds
Yo, Having to reboot modem 2-3 times a week due to gigablast service slowing down. Speeds always seem to be at 10-30mpbs when it happens. Only rebooting the modem brings the speeds back. Speeds are tested via ethernet. Connection at the outside box and in the home have been checked for loose connection. Tried a few different modem brands, That didn't help. Ive seen a few others having a strange slow down to the 10-30mpbs speeds and having to reboot the modem to fix. Would my modem logs glean any info to diagnose the issue?
Continued Service Interruptions All through the Month of May
All this month I have been getting service interruptions to my internet service. Cox gave me updated equipment which I installed. Now they tell me they can't active or trouble shoot it because of service transmission issues. They have zero estimation of when it will be corrected. This morning, I can get on the internet but I can't get my wifi to work at all. I'm not well versed in all of this and don't know what to do. Cox is of no help.Tulsa intermittent internet connection? 5 days now
I have been getting internet issues oddly never had an issue before with it like at all. Suddenly my internet drop while working, restarted my modem it worked for 20mins and same thing. First thing that popped in my head check cox outages on their site. No know outage in my area (North Tulsa just by admiral). So went out my way got it new modem cause mine was old like 5 years old. Same thing no internet, great!! at this point got fed up and called tech support did troubleshooting process no help there called a tech out tech came Saturday morning. Said it’s all good on my end and all good at the pole the issue is COX! Funny right? No outage in my area…. So now I’m at internet comes and goes when it wants to if this gets to 20 days I’m whole heartedly taking a day on the phone with customer service for a discount. Cause I am getting 1/8 of full service. Is anyone else going through this?
Intermittent outages in Las Vegas 89117
I’ve been having intermittent outages since the beginning of May. They usually start around 3 o’clock in the afternoon and go on most of the night. I got a message on the app saying they were having issues with the network. This morning, I got a message saying everything was resolved. Today like clockwork out again at 3pm. I called Cox. They said there are outages again. Anyone else having this problem and did you get it resolved? Any help appreciate it.
moving
hi..I called and scheduled to move my service. Couple hours later I got email confirmation and it stated to register account, which I did, logged in, saw the appointment, logged off. Now several days later I can't log in or change password - it says I need to upload id from cell phone or stop by a store. I am unable to do either so I chatted and was told I can't access the account until the appointment happens. Does this sound right? Could I only before to register? thanks
