Recent Discussions
Cox doesn't actually provide the internet speeds I pay for
Okay, this is my third time writing about this on this forum. At this point, it's getting ridiculous. I pay for gigabit internet, which includes 35mbps upload rate. Except for the last 2 months I am unable to keep even 6mbps upload rate steady for my twitch streams. The first month I had absolutely no issues with my rates and then all the sudden when I begin streaming (ALL WITHIN MY DATA LIMITS) i begin to get throttled. I am sick and tired of having unreliable, inconsistent upload rates. I have tried unlimited data. I've tried gigabit. I started off with 500mbps and 10mbps upload speeds for my plan, it worked perfectly fine, then the upload rate quit being consistent and I started upgrading my service to try and bribe my way into having the ability to stream to twitch. Why on earth am i paying for gigabit internet (only need it for the upload) and not getting anywhere close to the advertised speeds. Why does cloudflare speedtest not come close to the official ookla ones? I had a bit of a buzz in the game I was streaming, I was building something of value for myself, and of all things my internet connection (WHICH SHOULD BE MORE THAN GOOD ENOUGH) has held me back from actually pursuing this any further. I've had techs come out. I've reached out to customer support and they reset my modem. I've done everything. My only solution at this point would be to literally move and change providers which just isn't in the cards.
not connecting
there are a few things in my house that aren't connecting.. recently we changed user name and password.. ever since, some things are connected but others wont.. my thermostat for example will not.. we've got it to connect 2 times in the passed week but within 3 minutes it's back off.. my security system says connecting but cameras won't play or record.. our phone wifi is intermittent
Modem suddenly showing 3.2 BILLION errors on 2 channels, packet loss, Cox "looks fine"
How do you escalate to actual support in this place? I'm a 15 year Cox residential customer with bulk internet through our HOA. Last time it took escalation to the FCC to get them to fix this. They dispatched a tech who fixed some channels and swapped my drop and it was all good. Five months later it's bad again and again, they say everything looks fine. Does everything take an FCC complaint? The dang modem is SHOWING THE BILLIONS OF ERRORS, including Uncorrectables. Denying it without doing anything doesn't make it go away. Semi-rant aside, how do you get actual help at Cox?
Interrupted Service
Why of all days the internet keeps going out? And Cox expects for their customers to keep paying for **bleep**ty service, that's some bs? Fix this, I have to keep restarting my modem by unplugging it and TV. I want to watch TV with uninterrupted internet. This has been happening for months and I thought it was fixed, apparently I have to continue to pay for jacked-up services. This is ridiculous!!!! Is there another company I can use!! Anyone, please help!!!
Email transferred to Yahoo originates with my wife's name
Transferred email to Yahoo awhile ago while my Cox account was in my (now deceased) wife's name. Everything I can change in Yahoo says its in my name but my wife's name keeps coming up as the sender of my emails. I've since transferred the Cox account to my name. Is there a simpler way of getting her name off the Yahoo account than closing it and re-opening it again?
