High Packet loss, high/inconsistent ping, games unplayable
Ever since COVID, my internet has been terrible. I am on the gigablast plan. Speed tests comes out high but insanely high packet loss and high ping making gaming impossible. A technician came over 2 weeks ago and a filter was removed from the node but no changes to my packetloss and ping. Internet is still bad. This is making games unplayable and I am having a terrible experience even tho I am paying lots of money. Modem is SB8200. Link to pictures of modem signal, ping plotter, ping, and packetlosstest. https://imgur.com/a/893zyHv Any help will be appreciated.Introducing Cox Gigablast
Welcome to the Gigablast Internet thread where we invite you to discuss all things GIG Life related! Gigablast is Cox’s fastest Internet ever – up to 100x faster than average broadband! Gigablast delivers speed to power all your devices at the same time and offers the fastest in-home WiFi available, lag free streaming, and downloads in the blink of any eye! Ready to get Gigablast? Visit cox.com/GIGLife to see if its available at your home. Already have Gigablast? Feel free to share your experiences or let us know how we can help keep you moving at the speed of life!
Gigabast service with a Panoramic Modem speeds are not even close to expected
I upgraded my 150Mbps service up to the Gigablast service along with upgrading my modem to the Panoramic modem provided by cox. My speeds are only getting about 360 Mbps and the transfer rates fluctuate a lot during the speed tests. Any idea how I should go about troubleshooting this issue? I have used the "reboot the modem" feature inside the cox wifi app. Same slow speeds results. And I only have a single laptop hardlined into the modem. Really disappointed with my "upgrade".
Ugh. Here we go again!
Had a stable connection for about 2 weeks after the last tech visit. Of course they identified it as a problem in the plant and not with my equipment. They traced it to a neighbor who had connected an old/defective coax cable. Today we're back to packet loss and T3 timeouts happening multiple times per hour. 09/02/2020 16:13 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" Wouldn't it be easier and less expensive for everyone for Cox to investigate this as a plant issue before rolling a truck every time? I promise it's not my equipment. That neighbor probably just hooked up the old coax cable again.
Packet Loss in the Evening (7PM-2AM)
I have been experiencing intermittent packet loss (particularlyat night) over the last few months with associated event log errors on my cable modem (MB8600). Screenshots are attached. PingPlotter capture over Ethernet: Update 2020-09-03 — Packet loss starts at ~19:00 EDT, or start of "internet rush hour", 19:00PM - 23:00PM.
Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9
UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved? I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers. my cox tracert to AWS west (oregon):https://textuploader.com/dzw7o my cox tracert to AWS west (52.42.109.244) :https://textuploader.com/dzw7g my cox tracert to AWS east:https://textuploader.com/dzw70 my tethered AT&T iphone to AWS west:https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP No I'm not using a puma 6 modem. I have the cisco DPQ3212. puma 6 test anyway:https://imgur.com/a/iKR9PYY I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax. Here's a tracert of another cox customer with the same exact problems:https://pastebin.com/index/ehaQBYEd and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers) now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss:https://pastebin.com/MX1GfGPC A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one:www.reddit.com/.../ I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not.Thanks in advance
