ALIVE
It's ALIVE! Awaiting some new questions so I can hopefully help someone! FYI, I worked for Cox for 16 years, MOST of that in advanced Data support Tier 2. I enjoyed what I did. Prior to Cox, I worked for Dell as an L2 Software support agent, and developed the Lane Training using Virtual systems to recreate common problems, Head of Field Engineering for a Data processor, over 5000 pieces of hardware in the field, analog and digital communications, channelized T1, (Newbridge Mainstreet), Multiplexors and more. I love data communications and computers! BTW, New (used) Alienware coming in soon, I9 4070, 64 gigs memory, 2/2tb nvme. It's gonna be fun! Lookin forward to the new forums, and helping out!
New Orleans (MidCity/Treme)
Nearly 3 weeks of daily spotty/intermittent connection frustrations. Even downgraded my speed, thinking maybe it just couldn't handle it. Still the same daily issues. Technical support has been no help whatsoever. They cannot comprehend that it's a neighborhood issue, not an individual home. 'Check the cable connections, reboot the modem, reset the router' - always the same BS support. I have 2 separate lines at home, a personal and a business, both experience the same interruptions at the exact same time. Next door neighbors have confirmed the same interruptions at the same time. So very frustrating! AT&T fiber can't get here soon enough!
Refresh required after email deletion
With the new version of Cox webmail, when I delete an email or multiple emails and hit the trash icon the emails get hi-lighted but the inbox is not refreshed and the emails stay on the screen. I have to refresh or go to another folder and back to the inbox before they are deleted from the screen. This happens on Chrome and Safari as well as on MacBook and iPad. Can this be reported as a bug please?
Cox Email Problems
Anyone else having serious problems using Cox email today? I am trying to send emails but when I go to start a new email it takes a minute until it loads and by that time the server time is out. In fact, nothing seems to be working right using a Cox website for email! Nothing has worked right since the last update!
Tired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is unacceptable. Imagine paying for a meal that us not served! Ludicrous!!! Please stand with meConfused by "Other" category in my data usage
I've been getting super close to my data cap the last few months, and I've noticed that a category simply labeled "Other" is accounting for almost half of my total data usage. This month it's currently at 44% of my usage, and we only have two days left in the cycle with 1127gb used. When I read the description for this category it says "Activites that makde up a relatively small proportion of your overall usage. This also includes unrecognized traffic or activity that could not be categorized." If my math isn't wrong, that's 495.8gb of data in a category that I can't keep account of, so I don't really know what to do. I read that VPS can mess with data tracking, but my family doesn't use any. Can someone please help me understand?Taking a week off in protest.
Just thought I would post that I am taking a week off from this forum in protest to the new changes to forum. Lack of picture upload. No spell check. Can't delete posts. Can't see who posted last and so on. The new forum is horrible IMO and so far NO response from moderator. If things aren't better in a week I may be forced to use my time on a different forum. Feel free to post your complaints here.
CoxWIFI is slow on Laptop, Fine on Mobile
If I connect to the CoxWIFI hotspot on my phone, it seems fine. Can surf internet, watch a youtube video just fine. If I try and connect on my laptop, I have issues. Data Packet loss, high latency, DNS server unable to be resolved, etc. What's the point in paying for the service if it barely works or only works on my phone. It can't be congestion (it's 2am where I am, neighborhood isn't exactly filled with alot of people trying to connect to it).
Panoramic wifi
Every single time I try to order panoramic Wi-Fi DIY kit, the order just sits there saying "need pro install". Why even offer the DIY kit if you are gonna make me wait for some tech to install it? It's just a modem/router device in one. I know how to install it myself. So frustrating!!
Anyone have ACP dept phone # --Representatives should be educated better about ACP and not be condescending
Extremely frustratedand saddened at the treatment and lack of knowledgeby some Cox employees. I called requesting to speak to the ACP dept. I have spoken to them in the past and the gentleman told me there were two specific people assigned to these accounts. I do not know why the agents act like they have no idea what I am talking about, its a secret & refuse to provide the number or transfer. When I then ask for "customer service" I find out later that they say "Oh well I am tech support, not customer service but.... " wait what? So not only you cant help me but you lied. I was transferred 4 times- all agents tried to tell me I was notgoing to get a better deal. **I want to downgrade my service. I can notafford it.** it isnot about a better deal. Not sure what they do notunderstand.It is the whole reason I have the ACP. I only temporarily upgraded while the kids were all home for the holidays. Eventually, I get tto "loyalty & retention" because Im told if I can notafford the bill any longer at the 1G price maybe I should cancel & provideme the local storesaddress to return the equipment. Great way to treat a customer of over 10 years. Finally, I gave up and I did the downgrade myself online (more than half the speed) and now my bill is TRIPLE what it was. Seems dishonest and shady. Why cant I speak to the dept that handles ACP accts? They were so helpful. I should not be treated poorly or talked down to because I have a coupon. Can anyone please help?Wifi 6E Panoramic gateway.
Just noticed a new gateway on the list of approved modems. The new Technicolor CGM4981AKA the XB8. It's been on Comcast for a while. Looks like theCGM4331 but with Wi-Fi 6E instead of Wi-Fi 6. See here for internal photos. Seems you can only get one if you have 2Gbps service but can anyone confirm? Anyone seeing these in the wild?
Internet buffering/freeze
Ever since the new fiber upgrade-we have had nothing but problems with the tv buffering freezing along with the computer and phone on Wi-Fi. Have tried numerous times to get help with this. Switched out my Motorola modem/router to a cox leased box...still no help. I am so extremely frustrated at this point that I am considering waiting to AT&T internet. Anyone else having these problems?Cox Assigned IP Address is blacklisted
I am having problems accessing a few websites. I found that the IP subnet that Cox is using to assign addresses is blacklisted at 3 blacklist sites. I have reported this problem to Cox 2 times and nothing has changed. It is Cox's IP address and they need to take action to clear this issue.High data usage
I don't understand, every month when I get close the the data reset date, I get messages that I've used up a high percentage of my data and will be charged an overage fee. So I cut back on my time, turned off the wifi on my phone, so to use the phone service data plan that i pay for and limited my streaming time. But the Cox data usage seems to keep going up. Today I checked the data usage and it's the highest it has ever been and I haven't changed a thing in my limited use.
Cox lost payment and I am having trouble getting help
I paid yet somehow it was lost and a month later we still haven't settled it. I had to get the payment disputed and to be charged a late fee for something I had nothing to do with is messed up. I send them all my bank documents even asking my bank for more. Yet the people who reviewed my ticket said it wasn't enough. My problem is it's not the first time they lost a payment and acted like this. Last time I went without tv(didn't have internet then) for year's. They fixed their mess up moths after I canceled my account. Still tried to charge me $50 when it was their fault. I am hoping this situation didn't go the same way. I didn't want to switch but if I can't get this fixed I will have too.MAC Address Filtering
Hi, I am having trouble connecting my wireless HP printer to my wifi. I enter the proper SSID and pass, and it fails to connect. the printers report says that MAC address filtering may be on, and if it is, I need to add the printers MAC address in order for it to connect. Any advice? Cox Assist has been less than helpful in 3 separate calls.
Webmail getting worse
Who keeps making the new Cox webmail harder & harder to use? 1.) Checked emails (to delete) stay in the inbox after clicking the trashcan. One has to click the trash folder then return to the inbox to see them deleted. IMO they should be gone almost instantaneously when clicking the trashcan. 2.) I spent about 15 minutes trying to figure out how to access my Rules filters and finally had to use the searchbox. A week ago I clicked the left "settings" and there was a link to them - why change? Many other things to complain about with this new webmail, but who cares? ZZZZZZZZZCox is not honoring offer sent via email
I was sent an email for 1GB internet for 69.99 a month w/unlimited data. The redeem now button is not working and the offer is not in my offers online. I called the number in the email and was transferred from the sales dept, to the loyalty dept, to tech support and ALL of the agents were able to confirm they were able to see the email I was sent, but NONE of the agents were able to honor or push through the offer. Highly dissappointed customer here. This is not acceptable and is illegal.Connection Drops Multiple times a day
I have an Arris S33 modem that seems to lose power multiple times a day. A tech had to come out a month ago to set up the single coax cable that runs to the modem and it worked great for a couple of weeks. I have posted the upstream/downstream channels. Downstream channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 45 Locked QAM256 429000000 Hz 5 dBmV 45 dB 0 0 1 Locked QAM256 783000000 Hz 3 dBmV 44 dB 189 15 2 Locked QAM256 789000000 Hz 3 dBmV 44 dB 0 0 3 Locked QAM256 795000000 Hz 3 dBmV 43 dB 0 0 4 Locked QAM256 801000000 Hz 3 dBmV 44 dB 0 0 5 Locked QAM256 807000000 Hz 3 dBmV 44 dB 0 0 6 Locked QAM256 813000000 Hz 3 dBmV 44 dB 0 0 7 Locked QAM256 819000000 Hz 3 dBmV 43 dB 0 0 8 Locked QAM256 825000000 Hz 2 dBmV 43 dB 0 0 9 Locked QAM256 831000000 Hz 2 dBmV 43 dB 0 0 10 Locked QAM256 837000000 Hz 1 dBmV 43 dB 0 0 11 Locked QAM256 843000000 Hz 1 dBmV 43 dB 0 0 12 Locked QAM256 849000000 Hz 1 dBmV 43 dB 0 0 13 Locked QAM256 855000000 Hz 0 dBmV 42 dB 0 0 14 Locked QAM256 861000000 Hz 0 dBmV 42 dB 0 0 15 Locked QAM256 867000000 Hz 0 dBmV 42 dB 0 0 16 Locked QAM256 873000000 Hz 0 dBmV 42 dB 0 0 33 Locked QAM256 357000000 Hz 5 dBmV 44 dB 0 0 34 Locked QAM256 363000000 Hz 5 dBmV 45 dB 0 0 35 Locked QAM256 369000000 Hz 5 dBmV 45 dB 0 0 36 Locked QAM256 375000000 Hz 5 dBmV 45 dB 0 0 37 Locked QAM256 381000000 Hz 5 dBmV 45 dB 0 0 38 Locked QAM256 387000000 Hz 5 dBmV 45 dB 0 0 39 Locked QAM256 393000000 Hz 5 dBmV 45 dB 0 0 40 Locked QAM256 399000000 Hz 5 dBmV 45 dB 0 0 41 Locked QAM256 405000000 Hz 5 dBmV 45 dB 0 0 42 Locked QAM256 411000000 Hz 5 dBmV 45 dB 0 0 43 Locked QAM256 417000000 Hz 5 dBmV 45 dB 0 0 44 Locked QAM256 423000000 Hz 5 dBmV 45 dB 0 0 46 Locked QAM256 435000000 Hz 4 dBmV 45 dB 0 0 47 Locked QAM256 441000000 Hz 4 dBmV 45 dB 0 0 48 Locked QAM256 447000000 Hz 4 dBmV 45 dB 0 0 159 Locked OFDM PLC 300000000 Hz 3 dBmV 44 dB 1208256 0 Upstream Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 17600000 Hz 6400000 36.8 dBmV 2 Locked SC-QAM 24000000 Hz 6400000 37.3 dBmV 3 Locked SC-QAM 30400000 Hz 6400000 37.3 dBmV 4 Locked SC-QAM 36800000 Hz 6400000 37.3 dBmV 6 Locked OFDMA 36800000 Hz 44000000 32.5 dBmVOutgoing SMTP Cox email
I use the BlueMail App on a Google Pixel 7 Does anyone know why I can't send emails consistantly, using my Cox email address while connected to Verizon. It doesn't happen all the time. I just sent three emails, all went through. 1) No attachment - fine 2) Small attachment - fine 3) Large attachment - fine When I was at the Vet ER last Sunday, I could't send email and had to connect to the Vets WiFi to send. Usually out and about I cannot send email without connecting to thier WiFi. My dentists office is another example.
New Improved Cox Webmail - "NOT"!
Cox took something that was not a problem and made it into a problem. Cox managed to have just four emails appear in the Cox Email inbox. HUGE space at top of window is just blank. The COX Blue banner is HUGE sucking up more space. There are no cursors to move boundaries, no recourse except to shrunk fonts to size 000, go get a magnifying glass to put more email on the screen. Any tech help here?Why so much Spam and Phishing
I can't understand why Cox cannot police its email service to cut down or eliminate Spam. My only conclusion is that Cox wants it and encourages it. Why else would I get so many Spam emails from various cox.net senders, many of which say they are from Cox Communications and phishing for my account information.Quest TV
I'm just curious if anyone can receive OTA DTV channel 15.5 KINC Quest TV in Las Vegas right now? I'm trying to figure out if my signal is just too weak or if it is actually off the air right now. I guess nobody here is using an outside antenna. PS: how come I can't post this in the TV section? When I posted this it ended up in the Internet section.Changing gateway name
In the Cox Panoramic App I go through the steps to changing my wifi name and get the same prompt even after reinstalling the app on my iphone 13 pro max. "the settings could not be updated. please try again later." Name or password will not change. Whats the point of the app if it doesn't work? This has been going on since 7am Arizona time until 12:53pm.Is there anyway to use panoramic wifi pods when the two bands have different SSID?
There are many older wifi devices which can not find the right band unless the 2.4 and 5 are identified with different names. The current limitation of the wifi pods to have both bands on the same name makes them useless. Is there any way to get around this. Is there any chance that COX will remove this limitation? This is very frustrating when trying to configure my smart home. I have 55 connected devices between both bands in a large home and the single panoramic gateway has weak/dead spots. Thanks in advance for any help provided.More than a month with unburied cables
Around the middle of August a Cox tech came to fix some internet problems we were having, in the process he had to unbury the cable that connects to Cox. He put in a ticket so the cables would be buried. It has been already more than 5 weeks, the cable is still unburied and the only thing that has been done is the planting of some red flags to mark the pipes. Communication with Cox hasn't brought up any information apart from "there is a ticket for it" and "No information". Is this normal? And how long does this normally take?Unable to log in to Cox when my VPN is on
I'm using ExpressVPN, and when using it, I'm unable to log in to my Cox account. If I turn the VPN off, I can log in. Is there a setting I can change on my Panoramic Gateway that will allow me to log in when the VPN is on? I use both Firefox and Edge browsers. Are there settings on these browsers that I can change and then be able to log in to Cox with my VPN on? Thanks for your assistance.False information
Has anyone else had the experience of choosing a plan with Cox and using ACP program? My issue is it specifically stated online that my plan would cost me $19.99 a month instead of $49.99 with this applied. It also stated there would be no deposit and I would pay my $20 after my first month service. However, I'm still be in charge 4999 and my application was approved for the ACP. I ended up having to pay a $50 deposit and I'm being told that it was $119 from the beginning. Whatever happened to false advertisement and misleading the customer as a no-no. I even spoke to a representative and they told me the same thing.Panoramic app can’t access any settings including port forwarding
I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”. History: I recently changed my service and was required to use the Panoramic modem. The app didn’t work from day one. Changing the WiFi name and PW seemed to work, but I would get an error logging in. Support was able to change the 5GHz PW, but not the 2.4GHz. Support then opened a ticket. I decided to login directly using IP address and that worked! I also changed the IP address to 192.168.1.1 and assigned some static addresses to devices. I now need to add 1 port forwarding entry and I’m getting the above error in the app and you’re not allowed to changed port forwarding when logged in directly. Even the EDIT button for WiFi disappeared. Support opened another ticket and said they usually respond fast. After about a week I called again and support escalated the ticket. Another several days and nothing. A Factory Reset didn’t change anything. Any help would be appreciated. Thanks. WHY WOULD COX FORCE THEIR CUSTOMERS TO USE AN APP THAT DOESN’T WORK?On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.Unlimited data?
I Just signed up for the 500mbps internet only package. In the information advising it is $59.99/ month, it specifically states "INCLUDES unlimited data". However, after reading deeper in the website's internet service, it starts that ALL residential internet packages come with 1.25 tb of data. With that said, which is it? Unlimited or 1.25tb???? Thanks.Access Denied error message on several sites
I get an access denied error message when trying to access several major sites, namely: publix.com, lowes.com, ihg.com, and hollandamerica.com. I consistently get this msg using 4 different devices all connected to Cox internet - 2 Windows 11 computers and 2 Pixel phones. I've tried 4 different browsers and get the same message. However when I switch off the Cox wifi on my Pixel phone and use my cellular network, I can access these sites without an issue. The access denied message is; "You don't have permission to access "">http://www.publix.com/" on this server.", but I'm not using the http protocol, I'm using httpsHow I am dealing with spam
for reasons I am not quite sure I have started getting inundated with spam starting a couple years ago. prior to that I rarely got any. whatever the reason I have been trying to use cox's horrible spam filtering. currently this is my strategy: create a "white list" filter labeled "ignore spam filters" this is a list of from addresses/email domains with the action of keep and do not process subsequent rules. create filters for the from field, and other fields that contain words that I am certain no one I know, and no company I know will use, and/or contain words and phrases/misspellings mangled fonts etc that I am certain no one I know uses. this rule is set to REJECT with reason: "553: account doesn't exist" 553 is an actual error code for a mailbox that does not exist. my hope is spam and phishing software may receive this error and remove my email address. either way I won't get the email. create a filter for all other words and phrases that goes to a folder I created that is not the spam folder to see what filters are working, and what is being filtered by cox, also to catch any false positives to add to the white list.Why can’t I access a website via COX WiFi while I can access it via my 5G mobile phone?
Hello COX Community, for the past month or so I cannot access certain websited from my COX WiFY laptop which I had no problem in using before: USCIS, CHEWY, AMAZON, are just a few. The error I received on my laotop is the same: "Access Denied-You don't have permission to access "http://www.uscis.gov/" on this server. Reference #18.3c2d2d17.1694788050.efbcf66" I can access these website on my Motorola 5G cell phone using the same browswer CHROME.CHATTING WITH A LIVE COX AGENT DID NOT HELP. You can email me at ******.Thank you. *Edited by Moderator to remove email address for privacy.
Internet
Cox Communications Internet Discussions7,375 Posts
