Paying for 2 gigs and can't even receive 1
I have had multiple technicians come out over the year and have had 3 visits in less then past 2 months alone. I am paying for 2gig internet and receiving speeds no more then 800 download and 180 upload. I continue to get the run around. One technician said he would be back 5 days later to fix the issue and never showed. 1 installed a limiter which makes 0 sense and actually hurt my speeds. Then this past one took my brand new modem and installed the same exact one.. The last technician finally explained to me that my house is not capable of reaching 1 gig speeds. They also refuse to credit or refund me for the last 3 years I've been paying for gigablast and the past year that I've been paying for 2 gig. I am going to talk to my family attorney on monday and start a class action lawsuit in California. If anyone else is having similar issues feel free to post or comment here to get it on it.Wookhunter9 hours agoVisitor37Views0likes2CommentsIntermittent Connectivity
I have had intermittent internet connectivity problems with your service for at least 3 consecutive days culminating in a total outage on 10/4. Calling your service number is completely worthless as they simply have me reboot my router repeatedly. I chatted online today for 2 hours and the soonest you can get a technician to my location is 5 days from now. I'm sure this will come as no surprise, but I rely on Cox as my ONLY option for internet and work from home. The service representative refused to escalate me to their supervisor after I repeatedly requested they do so. My neighbors are also having issues and got a service call the same day. I'm absolutely positive this is an issue with Cox's network and not mine, but am being held hostage with a $75 threat if whoever you finally get around to sending out graciously decides is indeed a Cox issue, which seems very unlikely. I am flabbergasted at how poor Cox's service has gotten. Please contact me in this regard as soon as possible, as I am currently entirely without service.Jason_Clemons9 hours agoVisitor II21Views0likes1CommentConstant network outages
This is the second time this year I have had major issues with Cox, their support line is useless asking me to reboot my modem over and over again. My internet will work for maybe three hours in a day and the rest of the time it is completely non-functioning. Last time this happened I had to get 4 techs out and finally one of them escalated the issue and they were able to resolve it for about 8 months. Now my network is down again and the earliest they can get a tech out is next week, I am supposed to be working from home but since I can’t rely on cox to hold up their end of the contract it forces me to drive to work spending extra money that I don’t have. This is unacceptable, I see may others in this forum with issues just like mine and none of us can get the help we need. I am openly calling for a mass report to the attorney general as Cox is not holding up their end of the contract for us all, and support is completely useless and 100% outsourced to other countries, you can’t even get somebody stateside on the phone to explain your issue. I would have swapped long ago if my apartment complex didn’t sign an agreement to only allow cox network. Has anybody found a real solution to the issues we have with cox or is it going to take a class action lawsuit to see some movement?Merlin199513 hours agoVisitor59Views0likes5Comments- mauricepasquier13 hours agoVisitor18Views0likes2Comments
Router suggestions
Currently have a nighthawk 6700 with Cox Gigablast. Our WiFi has been struggling recently it seems, & I have tried resetting everything multiple times. Still seem to have a weak signal…like 2 bars, occasionally 3. The Nighthawk is 2-3yrs old…& I am not very knowledgeable on routers, looking to step up if I purchase a new router…but not trying to go ridiculous price wise. Any help would be appreciated..OkcDerek13 hours agoVisitor23Views0likes1CommentLosing internet
Every day around afternoon time my internet goes out, this has been happening since the major outage a few months ago. It don’t matter how many times I reset the router, it really don’t help at all. It’ll take 15-20 minutes to get back to normal n after that it will work just for the rest of the day but it’s just so annoying n so predictable n the message system that Cox has it doesn’t work either, every time I tried sending them a message I get the not delivered response! Is this happening to anybody else?Conniege7416 hours agoVisitor25Views0likes3CommentsCox cut my sprinklers..refusing to fix it.
i’ve been dealing with COX since august they buried my internet cable and cut all my sprinkler lines on a rental. the homeowner and i have been trying to get this fixed for 3 months. COX is REFUSING TO FIX IT AND KEEPS SAYING THEY RESOLVED IT THEY ARE LIARS AND SCAMMERS. i’ve contacted multiple COX agents and they give you the run around someone will contact you. guess what no one EVER contacts me.mtrip117 hours agoVisitor10Views0likes1CommentNot resovled
I accidentally clicked resolved on my forum and it doesn’t give me option to unclick it. my situation is not resolved… I’ve been getting multiple outage throughout the year. They don’t bother to come out to replace their outside equipment consider their equipment is exposed to the harsh sun 6 months out of the year for last twenty years+. Some tired and worn material should occurred right? Yes this is how long we have been with cox 20+ year and can’t even bother to come out to fix it for a loyalty customer for free. Continue to raise their monthly price and no Internet. Supposedly there’s an internet outage yesterday supposedly “it’s fixed” but still not internet…. Incredibly unsatisfied with cox.SolvedTguan18 hours agoVisitor26Views0likes3CommentsIs there an outage?
Internet was running pretty slow tonight and eventually has gone full loss of connectivity. Trouble shooter says the computer is configured correctly but dns server is not responding. Changing my computer to a Public dns does not resolve the problem. Resetting my device does not resolve the problem(tried this one multiple times waiting 10 minutes). Is anyone else having problems? The outage map doesn't say it went down but maybe it just hasn't been updated yet40Views0likes2CommentsMultiple internet outage throughout the year
I have cox for more than twenty years. Mines keeps getting outage for no apparent reason. We replaced modem and the inside the stuff multiple time but they never come out to look on the wires outside. I mean it more than 20 yrs..some tired and worn should occur and should offer to replace it for free. I mean these wires and box constantly exposed to the harsh sun 6 months out of the year for last 20 years. I messaged them privately before and they offered me to buy their newest product. In my opinion just replaced the outside/inside stuff for such a being loyalty customer. If I could switch to another company I would. My internet was out all day and still out. Incredibly unsatisfied with cox right now. Is anyone having this issue no internet?Tguan20 hours agoVisitor20Views0likes1CommentOutage?
Just checking if there are any outages?? My gateway literally says getting 0.00/250 but nothing is showing up for an outage. Luckily this didn't happen during the work day and even more so, luckily I have backup DSL still. Hopefully the outage map will update to reflect this.Jakey39921 hours agoNew Contributor62Views0likes1CommentSporadic internet
For the last two days my internet has been terribly slow, making work from home a huge inconvenience. I am not halfway through my usage and I’m unable to play any video games or stream tv. Reset modem with no luck. Any suggestionsFoxx242 days agoNew Contributor35Views0likes3CommentsInternet
Why has there been 3 outages in 4 days in my area...This is ridiculous....I'm not paying for service I can't useAwb19802 days agoNew Contributor27Views0likes2CommentsWhy has cox support regressed.
Like 10 years ago i could call a number for support, They could bring up my modem and see downstream and upstream channels. See there was an issue with the lines or connection and send someone out. Now all i get is a "live agent", that clicks premade prompts and doesn't acknowledge or read anything i type. Just waits for the correct response to their question and does nothing till then except hit their auto response about working on your request. Been waiting 15 mins for me to say yes reset my modem, i told them i reset it multiple times already. Thats why i am trying to get help. downstream and upstream were dropping out, managed to get an appointment from the auto bot app bs. The came out Spet 17th, it was main lines, will send bucket truck. Truck came next day fixed it. As of October 1st my downstream is perfect my upstream drops out none stop 30% + packet loss. The auto app bot just checks down stream says nothing is wrong with my connection so i can't get it to send anyone out. How do i contact a living human that can think?Solvedrotate2 days agoNew Contributor74Views0likes5CommentsCox is the worst internet provider
I have been with Cox barely 3 months, and there hasn't been a single day without issues. Lag, packet loss, total loss of internet for hours... you name it. Every time there's an issue I type into google "Cox is the worst internet provider" just so if someone types Cox in google, maybe auto fill can help them save themselves. They have a monopoly in my area, which I'm convinced is the only reason they're still in business. I'll hit publish on my post once the internet comes back, because... of course the internet went out again.doxam2 days agoNew Contributor54Views0likes1Comment- cynthiajames502 days agoNew Contributor16Views0likes1Comment
Internet/tv
I am all for a credit for the day considering what I pay each month for internet and movie channels. Between not being able to access internet reliably and watching my tv freeze, go black, restart and then lose sound repeatedly it makes it difficult to relax. Specially since the app says there are no known issues.TimHa3 days agoNew Contributor27Views0likes1CommentEmail
I paid my bill and I've been waiting for over a hour for My Email.Has this happen to anyone else?Sam777773 days agoVisitor II16Views0likes1CommentMac with Sonoma won’t let my cox/yahoo account to go online.
MacBook Pro with Sonoma OS, I added myCox yahoo account to the Apple email program. However, it will not let me take this account online. The status will always remain off-line no matter what steps I try to take it online. I haven’t been able to find anywhere if I need to change the IMAP and SMTP settings if that’s what’s required. Anyone have a fix to this problem?Solvedwdaley3 days agoNew Contributor II319Views1like7CommentsBeing charged for service after canceling Cox internet.
After years of internet service with Cox Cable and for a significant cost savings (I am on a fixed income) I changed to Frontier Fiber on August 28th of this year and when the installation was complete, using the email address on the Cox statement, cancelled my Cox service. I was then getting late payment emails from them and yesterday received a letter stating that I owed them $180. After two hours on the phone yesterday and talking to 5 different people (lots of transfers and even called the local Cox store) I was told they didn't receive my email and from a couple of people that they do not read/respond to emails. Therefore, the best any of them could offer was to use yesterday as the cancellation date so I still owed $141 - for service never received. I had disconnected their cable when fiber was installed. I still refuse to pay but am afraid they may go to a collection agency and wreck my good credit rating. Through the CT Dept. Of Comsumer Protection, I just filed a complaint with the CT Public Utilities Regulatory Authority which oversees cable companies. I hope they can help and at this point, I am glad I no longer have Cox for my internetrhahki3 days agoNew Contributor21Views0likes1CommentBack up alternative
Cox has been unstable at both addresses that I have lived at in the Surprise area. Luckily Zona moved into the first location and their service never went down when I used that. I left cox as backup and it continued to go down. Zona is not in my new area Waddell, does anyone know who is coming to this area?rogermevans3 days agoNew Contributor26Views0likes3Comments- tlenzie5 days agoNew Contributor58Views1like1Comment
Service Interruptions
I know this is can happen for a multitude of reasons. However, I pay 147 dollars a month for service (unlimited plan) 200 download. Why do I have interruption on service for anywhere from 1 hour to 2 days randomly for what seems to be 4-5 times a month? Why am I paying all this money to have so many days without service? If the service is lines are all *working as intended* and my router is working fine. Why am I being charged so much for service I randomly can't use? It would be fine if an hour here and there happened. But it seems like every week. I get a text, "we are aware of a service interruption in ur area and our teams are working quickly to resolve this issue". What's even worse, this only happens after I am home from work. I work a regular 9-5. I can't come home and chill, no service. Either give me clean service (which I pay alot for) or make it cheaper to compensate for the lost time each month. Rant over.Draxinar5 days agoNew Contributor65Views1like2Comments- tlenzie5 days agoNew Contributor12Views0likes0Comments
Cox WiFi keeps dropping.
I've been experiencing an ongoing internet issue for the past 30 days. A technician recently visited to diagnose the problem and mentioned that around the same time, Cox conducted a system update. According to him, this update has been causing routers to struggle with switching channels seamlessly, resulting in the router being locked to a single channel and the light turning red. This red light is a new occurrence that I've only noticed over the past 30 days. I’m wondering if anyone else has encountered a similar problem. I work full-time from home, and this issue has become increasingly disruptive. The technician thoroughly checked the lines and confirmed that everything is in order on that front. He concluded that the problem is solely due to the recent Cox update. However, the technicians haven’t received any further information or solutions from Cox. As a result, I’m left having to frequently unplug and reset my router multiple times a day. Not that I wish this upon anyone, but hoping there is some truth behind all of this so I am not alone and or if cox came chime in that this update In fact happened and when we can expect another update to fix the problem?CaptainH5 days agoNew Contributor174Views0likes5Comments$100 Proconnect Charge with no warning
I recently became a Cox customer and when I received my modem I went to set it up myself. I followed the instructions perfectly however it was not working. So, I followed the instructions which told me to call the support line. I did and the person on the phone was nice but when I described the problem they instantly told me they were just going to send someone out to get it set up. I was completely open to listening to further instructions but they told me that they were just going to send someone out because they couldn’t help me. The technician came and set it up and it turned out that the problem was out of my control and had to do with the building but they fixed it. On my most recent bill I received a $100 charge for the service of the technician. I was never told about there being a charge and I really never asked for them to send someone out they just told me they were sending someone. This to me seems like deceptive business practice so I contacted support asking if they could have it waived and they flat out just told me no and stopped responding. This just seems not right to me and I don’t understand the justification of charging me $100 for a service that they said was the only thing to do and not telling me about the charge. Does anyone know if there’s a way for me to get this charge waived? I was potentially going to switch my phone plan over to them in the future but if I have to pay this charge then I’m simply not going to do that and will end up canceling my internet service and going to a competitor so I don’t see how making me pay this makes any business sense for them.Mjspivey426 days agoNew Contributor244Views1like4CommentsNetgear CM3000
I recently decided on and bought a Netgear CM3000 modem because it was on Cox's supported modem list. After attempting to find the page to simply change to the updated MAC address of the new CM3000 (which took some time to find, had to use Google search) which lead to the "activation website". The result was to show Netgear CM3000 is not supported. Did I just get scammed into spending money on an unsupported item they lied about being actually supported, or is there another problem happening here? The new (still unused) and current 5-year old modem being replaced are both my own equipment, rented.Aviator196 days agoNew Contributor177Views0likes11CommentsInternet intermittently disconnects
So for the last few weeks I have been noticing that my internet connection randomly fails. I use both WiFi and Ethernet connection and the service will drop for a few minutes before connecting once again. Sometimes the outages last a much longer time than usual and has become disruptive in my gaming. I've tried resetting and restarting my modem countless times and the issue persists. I wish I could connect to my modem via its IP address, but I forgot that login info as well. Any help would be greatly appreciated.Limof0036 days agoNew Contributor103Views0likes1CommentCan't turn off coxwifi hotspot
Is there a way to disable the coxwifi hotspot? I realize this is not my main network, but I really don't want random people in my neighborhood using my modem's hardware resources. I tried disabling the hotspot in my privacy profile, the modem restarts but the hotspot remains. I know it's not coming from one of my neighbors because it disappears if I unplug the modem.whirlwind7 days agoNew Contributor62Views0likes1Comment- Sphyeka19767 days agoNew Contributor45Views1like2Comments
WiFi Hotspot frustration
I was able to successfully connect to a Cox WiFi hotspot for about 2 weeks with 3 different devices, but in the middle of the night one night, it kicked me off the hotspot on all three devices at the same time, and now over the past week, I have not been able to connect to it with any of them. But I have been able to connect to any other Cox hotspot around town as recently as this morning on any device I try with no problem. The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin. I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. I have been using the chat feature 5 times and have been on the phone twice with support this past week and not only do they just give the same advice after I tell them it won’t work because it’s not my router, they seem to be just incapable of understanding the issue. Twice they’ve kicked me up to some higher level of support, but they haven’t been able to provide and solution or even insight as to why it happened. I’ve only been hearing that they have no idea why it happened, it shouldn’t be happening, that they can’t see any information or have any control over the hotspots from where they are, and one person said they make a note of it and that they hoped someone would come take a look at it, but they had no idea when or if at all. I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thanks.lukeholloran7 days agoNew Contributor63Views0likes3CommentsWifi showing 3 bars but not working at all
We had a power outage friday but cane back saturday. Now it’s sunday and the wifi is still not back, it connects to the devices and shows that it has 3 bars but it does not work at all. How can i fix this?Carlo17337 days agoNew Contributor50Views0likes1CommentEveryone Fire Cox
Everyone should find another provider to Show Cox Cable they can’t screw us, and just not tell us anything!!! They are not doing there job well AT ALL!!! Everyone look into Verizon!!! They have much better packages for much cheaper than Cox!!Brianbunting887 days agoNew Contributor59Views0likes1Comment- Brianbunting887 days agoNew Contributor35Views0likes1Comment
- Scar848 days agoNew Contributor175Views0likes7Comments
Do they actually send out techs?
This happens at least once every 3 months. My wifi goes out and they keep changing the repair time and now it been a day, I have people working from home here, every time I want to cancel cox they try to “upgrade” my speed and raise my price, I am already paying $150 for 1 gig and unlimited data, Ima stick with no internet cause cox clearly can’t do anything rightRmira8 days agoVisitor II46Views1like1CommentGuest Wifi Network Removed - Really Cox no options to fix this?
I recently discovered that Cox deleted the guest network from all customers that have Panoramic Wifi without notifying anyone. Thanks Cox. After several calls with techs I finally talked to one that told me they were deleted as some compatibility issues were occurring with cable box systems. They also said there are no options to get a guest network other than to possibly buy your own modem or get a different service. Again, thanks Cox. Is this for real? Hasn't the Internet, Wifi, etc. been around for 25+ years? If this problem exists I find it hard to believe that Cox HAS NO QUALIFIED NETWORK INFRASTRUCTURE ENGINEERS that can look into this and fix the problem. Cox, please take ownership of this and find a way to give guest networks back to your customers. It is the right thing to do. If you don't, believe me other companies will. Please help.1KViews0likes6Comments- Morgankay223948 days agoNew Contributor26Views1like1Comment
Payment cycle and billing issue
my billing cycle is from 16 sept to 15 oct but my bill due date for whole month is on 07 oct itself.. is that correct ? i should pay for whole month when i use it for whole month not just for 30 days use. Also this is new connection so musti be qualify for 1 month free. isn't it ?dchaurasia9 days agoNew Contributor22Views0likes2CommentsDisappointing service Cox.
I really hate to roast Cox but I haven’t been able to get an answer on what I consider inexcusably poor service in Queen Creek Arizona. I pay nearly $180 per month for gigabit internet and for the last several months we see drops and pauses in our internet service several times per day. I would say 5-15 times per day. We both work from home and it’s not ok to not have reliable internet for our work, zoom and teams calls. Yet I really don’t have an alternative that has the speed we need. Very frustrating.sixcampbells3219 days agoNew Contributor II183Views1like8CommentsHaving to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.mshorey0110 days agoNew Contributor707Views2likes9CommentsFirmware not updating
Everyday I lose internet connection due to a firmware issue. My current version is V3.01.40. According to Netgear, the current firmware version from cox is V6.01.07. I assume this is why i keep getting disconnected all the time. When i log into the modem/router it always says, UPDATING FIRMWARE. How do i get Cox to push the latest version to my modem/router. Currently running Netgear Nightwalk C7800.SolvedSkippy126610 days agoNew Contributor46Views0likes1CommentNetwork Management & Testing again
It seems there has still not been a solid explanation given for why people's "Network Management & Testing" category of usage is so high. Beginning in July (2024), I have begun experiencing the problem. Gone down the rabbit hole with Cox tech support and changed wife password, restarted devices, etc. Seen an improvement since, but still not satisfactory as I have been monitoring daily usage (all the Cox Wifi app will allow) as well as personal usage around home and not seeing consistent usage reports based on usage I have observed. It is very peculiar to me, that after having the same Cox service for 3.5 years and working from home, I have never gotten close to the limit. Our family usage habits have not drastically changed, either. June 6 - July 25 cycle usage graph shows Network Mgmt & Testing at 6%. July 26 - Aug 25 cycle shows Network Mgmt & Testing at 40%, and the current cycle (Aug 26 - Sept 25) shows NM&T at 54%, with days until the end of cycle. I have not yet replaced the Cox-supplied Panoramic wifi gateway. I am in the process of evaluating options for this, next. Challenge to Cox personnel and advocates: If this is not the result of Cox equipment's own internal network testing, whereby leaving the customer on the hook for the overage, prove it! June 6, 2024 - July 25, 2024 cycle: July 26, 2024 - Aug 25, 2024 cycle: Current Aug 26, 2024 - Sept 25, 2024 cycle:no_other_option10 days agoNew Contributor II158Views0likes7CommentsContinuous loss of Internet
I live in the NW in the Spring Mountain Ranch Community for almost 25 years. I have had consistent loss of internet for a week now. The router/modem shows wifi, but w/o internet. I've reset it multiple times during the week, and it only lasts for a few hours before it drops the internet again. Is this a router/modem issue or a fiber optic. It's becoming very frustrating, especially paying $118 monthly just for internet.monsouird10 days agoNew Contributor46Views0likes1CommentPort Forwarding via Cox App
PN: CGM4141COX <- guess that is the brand of modem. Start app and: WiFi settings-> X -> View WiFI equipment -> (Gateway Online) Advanced Settings -> Port Forwarding -> Add Port Forward -> Manual Setup -> Port # -> Protocol (TCP) -> Next -> Close And...doesn't work. canyouseeme gives me my ip...and can't see me. cannot connect to my ip via external device (in this case my smartphone using a web browser). I've done this many times before the app...and now the app...well is some secret extra step that I need to do? I connect my computer (Windows) to the CGM via wifi. That never made a difference before but IDK. Help please.Rered_CoxForum10 days agoNew Contributor43Views0likes4Comments