Recent Discussions
Is there anyway to use panoramic wifi pods when the two bands have different SSID?
There are many older wifi devices which can not find the right band unless the 2.4 and 5 are identified with different names. The current limitation of the wifi pods to have both bands on the same name makes them useless. Is there any way to get around this. Is there any chance that COX will remove this limitation? This is very frustrating when trying to configure my smart home. I have 55 connected devices between both bands in a large home and the single panoramic gateway has weak/dead spots. Thanks in advance for any help provided.
Packet loss making games unplayable
Ping Plotter Blizzard World Of Warcraft East Coast Server IP Ping Plotter Google.com Ping Plotter 4.2.2.2 Ping Plotter Open DNS IP Ping Plotter www.Pingplotter.com I have had a technician come to my house and using his tool says he gets all green lights from my drop out. I have had Blizzard assure me their servers are fine but after taking a look at this ping plotter you can clearly see intermittent packet loss. So at the time the tech tested it was likely fine. Ping Plotter shows results over a ten min test and the random drops are more apparent. This is gigabit speed that is sorta new to my area and I feel like it costs me a lot to have, I am very happy with it. Until I want to game online or stay connected to something. I get enough packet loss/jitter to cause a disconnect. Sometimes its short enough that it corrects in game and I just get a rubberband like effect. sometimes its enough to cause the game to kick me. sometimes it just freezes the game and while i am disconnected from their server i can still walk around but not actually do anything in game. interact with characters, cast spells, etc. I would really love some help with this problem! I have tried so many things ruling things out to come to this point. Even as I type this I keep getting notifications at the top right of this website telling my I have 'successfully reconnected'. I need someone to take a look at these links and help to fix this Anyone else that looks will not be able to see these issues with they way they are testing it. I am not sure what else to do but reach out to the forums as home techs and tech support phone calls don't see this problem and assure me everything is fine. but its not fine. not at all. every web site i try to ping for some time shows the same results. 0 issues from my computer to my router the problem begins on the 1st hop after my router. its not consistent this is why the basic level support technician doesn't see it. I will provide any other info I need. I just want to solve this. so far I have paid for a few months of IMO expensive internet and have been unable to use it for the reason i got it. GAMING.
Inconsistent internet connection
My internet has been going in and out for the past week. So they sent a tech out (didn’t mention a fee) and he advised to get a letter from the apartment office to rewire my apartment. Should have told me before he came out. The tech did not fix the issue. My service keeps dropping. Every night there is an outage in my area. Cox doesn’t want to take to blame so they don’t have to pay or reimburse my service that have been spotty at best. Terrible customer service. The signal is bad cause cox needs to rewire all the apartments. Old wiring outdated connections. Fix issue. Terrible customer service to keep dealing with same issue. Fix the problem!!!
Ethernet Connection Not showing on Wifi App as Connected
I recently upgraded my Cox panoramic Modem/Router. All of my devices work, but the items connected thru ethernet cables don't show as connected on the Cox Wifi app. I am also getting orange blinking lights on the ethernet ports. I've reset the modem multiple times. Any ideas why my modem/router doesn't recognize the ethernet ports?
Gigablast Operating at 1/3 of Advertised Speed
On Friday I upgraded my internet to Gigablast. Prior to this effort I have been operating using the hardware listed below. I have reset my modem and router, butI am observing download speeds of approximately 1/3 of the advertised speed. PERFORMANCE: - Download: 38.4 Mbps - Upload: 29.6 Mbps HARDWARE: - Modem: SBG8300 (DOCSIS 3.1, 4x1 Gbps Ports) - Router: Negear Nighthawk AX4300 (Capable of 4.3 Gbps) - Network Cabling: Cat6 - Device network adapter capability: 867Mbps What should I do to achieve the advertised speeds?
New modem is still getting constant T3 and Dynamic Range Window violation errors
Equipment: OLD Netgear CM1200 (bought in 2020) Google Nest Wifi and Access Point (bought in 2021) TPLink 5 port switch NEW Arris SB8200 (purchased yesterday) Since the beginning of December 2022 my 2 year old NetGear CM1200 had been disconnecting daily between 6am-9am and every single day I had to physically reset the modem since the COX app and chat support couldn't reset it remotely. COX chat claimed it was my 27 devices connected to Wifi (I had the ultimate plan) and that I needed to upgrade to the Gigablast. Conveniently the Gigablast plan was on a deal that was $5 less than the Ultimate so I upgraded, same issue. I had a technician finally come out a couple days ago and he checked EVERYTHING. He checked the following with the following results Checked the connection to the CM1200, speeds on Gigablast was about 430mbps download and 27 upload. Disconnected the router and modem, connected directly to the Coax cable from the wall, speeds were then 830mbps download and 36 upload. Tested 10,000 packets and none were lost. Checked the network hub in the laundry room that came with the house (I don't use it since I don't have a switch in there), he saw there was a MoCA connection (I believe?) where the outside network Coax line was connected to the office coax line (which my modem was connected to) so he disconnected them and tested the connection to the outside network. The test results were 830mbps download and 36 upload.Tested 10,000 packets and none were lost. He went outside to check the network box on the side of my house and confirmed there is no splitter and that it's a direct connection, he tested the connection and the speeds were the same as inside.Tested 10,000 packets and none were lost. He went to the utilities box and tested the line there, he tested 10,000 packets and none were lost. Speeds were the same as in the house. All tests were normal. Ultimately he said that my modem was "likely" the problem and that I should try a new one to see if things improve. I purchased the Arris SB8200 yesterday, I chatted with Cox to activate it around 2pm and everything was good until 2am when my Google Nest Wifi notified me that the internet went out for 30 mins. I haven't had any outages since 2am so I checked the logs and it looks the same as the CM1200 logs were.
Speedtest results for Gigablast - what is expected?
Running Cox's speed test I get on average 260-290 mbps download; on gigablast. Is this normal? What is the expected normal day to day range I should see? Surfboard docsis 3.1 modem Netgear Nightawk router Speed test does not vary much bypassing router but I haven't tried in a while. From a customer's perspective if my daily average is 300 mbps; why not lower my plan to the 500 mbps plan if I never reach higher speeds? Is there something I am missing or am I on the right track here.How to (absolutely) confirm fiber availability to the home? (Scottsdale, AZ)
UPDATE:to my pleasant surprise, someone escalated it to the local field team, and we got a visit last night from a fiber tech lead, walked the property, and checked the pedestals. Long story short, we're good for them to pull to the house, and they gave me a length of OM5 wire for me to run ahead of the appointment and they'll install an ONT in the media closet. ORIGINAL POST:Located in Scottsdale, AZ - currently a 300/30 legacy customer. Service is pretty good as-is. Looking for some guidance from the community as to proceed with Cox on their Gigablast service - we get a number of solicitations to upgrade. Neighbor across the street (serviced by a different pedestal) has fiber service. On Monday, I made the call (chat) to upgrade to the Gigablast service, the sales CSR initially affirmed 1G down/up for the area. Booked an install appointment for later this week. Towards the end of the conversation, CSR retracted, saying fiberwasn'tavailable in our area, and we would be capped at 35 Mbps upload, which makes the service far less attractive. Asked to cancel the now-scheduled appointment, CSR said he couldn't do that, and I would need to manage the appointment in the client portal (?!). So I canceled the appointment, but this afternoon a third-party contractor knocked on the door to advise there would be a minor service interruption as they update the service pedestal (across the street) for fiber. So itsoundslike we could be capable of FTTC (fiber to the curb), but they couldn't speak as to whether fiber would be pulled through the conduit into an ONT on our house - they referred me back to Cox. Through multiple chats and transfers to/from sales and tech support, no one can answer that question. I've asked to pay for a service appointment and have a fiber tech visit with us and evaluate the residential infrastructure, but tech support won't send anyone out without active service, and sales will only say (quoted from chat): "if the service is provided in your area it should work and if you have any issue you are more than welcome to have a tech come out to resolve it." Easy enough to say 'just commit to the process', but if it's underwhelming, there's no going back to the 300/30 plan. Anyways, if the community has any ideas for how to engage Cox and get someone to put eyes on the setup, I'd welcome any direction. Thank you.
