Cox service is making me lose my hair!!!

I've been dealing with bad internet for 2 months now like 10 tech visits  and  I don't know how many maintenance crews that they claim went out and did something. Its only gotten worse. I also have their "Gigablast" internet which is anything but fast. They've supposedly sent maintenance crews out to look at nodes and the main line.

I've had them try to blame it on me but I've  removed every possible  variable that could be me so that they can't keep making excuses. I use an ethernet cable wired directly to the modem. I'm using their modem which has been replaced by them for a new one. The wire from the box goes two feet  through a wall and directly connects  to the modem. No splitters. No possible bad house wiring etc. I have tried multiple different devices so they can't blame my computer.

I depend on my internet for work and I can barely do my job because the internet is so bad. My work is probably going to fire me at this point. That would make a great commercial. Thanks to cox's gigablast internet I lost my job! Thanks Cox Cable!!

Same ** here started around the same time, have spent countless hours on the phone on hold i think around 14 times now, have had several techs come out,filed a complaint with the BBB (do that if you want attention from them) after all said an done they said the problem is my end,even tho we went through 5 of their own modems several of the service peoples modems and bought a $200 one myself instead of using their **,and they where still unable to fix it so closed the complain saying the problem is on my end even after all of their own people they sent out saying the issue was on their end lol, do yourself a favor and see if you have the option of switching to Fiber with someone else im switching to AT&T next month at my new house its half as much money ($70 instead of Cox $170 for unlimited) has unlimited usage and is a 1000 Down and Up.

I have been battling Cox on these issues for just under a year now since COVID started. The problem is nearly all of their nodes that your modem is directly connected to are well over 100% utilization which causes incredible packet loss and spikes. The internet speeds usually aren't effected but the latency and packet loss is definitely noticeable. There are two things you can do and that is to file an FCC complaint about the packet loss and you will be able to talk to their actual engineers who are "diligently" working to split these nodes to help with saturation. They will probably give you some date that is months and months away when your node will be fixed and they get away with this without even a slap on the wrist because they have a "plan" to fix it. The ISP monopoly has been a travesty for years and COVID has only made it much worse and noticeable. The second thing you can do is go to https://fairshake.com/ to ask for a settlement to reduce your bills or pay you back for their service they aren't able to reliably provide. Don't take the first offer because it will be very low for what they actually deserve from this country wide failure.

How did you get them to send a tech? I've been having T3 and T4 timeout problems and they refuse to send one out. The people they hire for the call center don't even know what T3 and T4 timeouts are. Why does the customer have to know more about how your network works just to get support? Cox is the biggest joke of a company. 

That **. I had issues with cox last year and it took 4 months for the company to finally get the fix. They tried all the normal drop replacements, wire going into the house,  tried blaming the modem (bran new top of the line), plant work, pole work.. They went to all the neighbors and everyone said they just thought the issue was cox and unplug their modems every night. I mentioned to them when it started APS had been out in the neighborhood doing maintenance on a transformer. After 4 months they finally replaced the amplifier on the pole (even though it looked fine) and 0 issues since. Hang in and work as much as you can by calling in and asking for supervisors and making sure to state you want only the cox people not the contractors. After all said and done, I called into billing and got 4 months credit.