- I woke up early this morning because of some neck pain, and since I could not sleep, I checked my Email, and bank accounts, just to find my checking account was overdrawn because of a $78.02 charge taken by Cox Cable in the middle of the night that was not authorized by me, nor due.... So, I attempted to login to my account in order to find further information, only to be met with an notification that the site was under maintenance. This is the same thing I got when I tried to contact tech support, that they could not access my account due to maintenance, and was disconnected. I do not have a cable internet bill due until January 24, so it makes no sens that they would jump the gun, and withdraw the payment so early from my bank, which they do not have authorization to do without my expressed consent. I did not have enough in the account at this time to cover it, so they left me with a negative balance, and have made themselves impossible to contact. What a bunch of criminals. They should all be locked away, and not allowed to have a monopoly as internet providers, but they feel they can do whatever they want because they are not affected by competition, allowing them to steal as much money as they want from their clients, whenever they feel like it!!
- UPDATE 2/7: today the internet went out andas usual it happened in the same time like before. UPDATE 2/6: so I had a tech come in on Thursday [2/4] to look at the "issue" and they said that it was the POE filter and the splitter that was installed on the main line that's causing the disconnections. They said it was not up to spec with their network. Okay so they replaced it with their own as well as replaced the coax cables that's connected from the outlet to my modem. Today [2/6] I've now experienced a disconnection for 10 mins instead of a mere 1-2 mins prior to this "fix". So I pretty much spent $100 of my money just to get a worse network experience. I, and others in my household, rely on your network 24/7 not just for leisure but also for workand cannot have interruptions this severe. I am now contemplating on reporting this to the FCC the more issues I experience. I've been having issues everyday at the same timeframe with my gigablast. I've never had an issue before but so far it has started on the 2nd week of January to now and it had only worked without issue for two days straight last week.. My network connection would cut off multiple times around 11am-2pm everyday and whenever I ask assistance they would always tell me that they'll send out a tech to check my connection. I've factory reset my modem and router a million times, switched over to another coax port in the house, have tried having a direct connection from the main line to one coax port (no splitter), I've done having direct connection to the modem and all these steps have not resolved the issue. The website says that there are no outages, maintenance, service interruptions whatsoever but there clearly is. It seems Cox isn't as responsive unless it about bill pay. Customer Support would always pull a "let's have a tech come in to check your connection", no my connection isn't the issue, the residents in the vicinity is having the issue andCox doesn't seem to understand that. I've asked multiple times to check the main line that goes in our area but no one is sent to check it. There are multiple reports even on Downdetector of the same issue I'm experiencing.
Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and Since my current plan is "up to" 150 mpbs but Cox refuses to provide service close to that, can I just downgrade to the 50 Mbps plan without any change in service, or will they just throttle my internet even more?
- Hello less than user friendly business, Can someone please explain to me why the WiFi.Cox.com site now re directs to Cox.com? I need this site in order to turn on port forwarding. Every time I try to access this site, I get re directed back to here. I’m not going to get into the reasons why I shouldn’t even need this site. Because I should just be able to login to my router and turn on port forwarding that way. Whoops, I guess I did just get into the reasons I shouldn’t need WiFi.Cox.com. Anyway, back to my point. Since you like to make things more difficult, instead of less difficult, and require me to port forward via WiFi.Cox.com. Can you at least please tell me why WiFi.Cox.com is no longer accessible? Less than kind regards, Frustrated customer
- Can you fix your payment page? I click submit and I get a notice showing the payment processed, but it is actually asking me to check a stupid box and I often miss this and there fore it doesn't actually get submitted. This extra step is ridiculous and often makes me late and then accumulate late fees because I miss this stupid last step and think it is paid. A redesign of this process would be great! Or is this on purpose so people think they've paid and now you can charge us a late fee. Wouldn't put this pas cox to be intentional just to get extra $$$$ out of their customers that wish with all their heart they had an option other than COX.