- I woke up early this morning because of some neck pain, and since I could not sleep, I checked my Email, and bank accounts, just to find my checking account was overdrawn because of a $78.02 charge taken by Cox Cable in the middle of the night that was not authorized by me, nor due.... So, I attempted to login to my account in order to find further information, only to be met with an notification that the site was under maintenance. This is the same thing I got when I tried to contact tech support, that they could not access my account due to maintenance, and was disconnected. I do not have a cable internet bill due until January 24, so it makes no sens that they would jump the gun, and withdraw the payment so early from my bank, which they do not have authorization to do without my expressed consent. I did not have enough in the account at this time to cover it, so they left me with a negative balance, and have made themselves impossible to contact. What a bunch of criminals. They should all be locked away, and not allowed to have a monopoly as internet providers, but they feel they can do whatever they want because they are not affected by competition, allowing them to steal as much money as they want from their clients, whenever they feel like it!!
- UPDATE 2/7: today the internet went out andas usual it happened in the same time like before. UPDATE 2/6: so I had a tech come in on Thursday [2/4] to look at the "issue" and they said that it was the POE filter and the splitter that was installed on the main line that's causing the disconnections. They said it was not up to spec with their network. Okay so they replaced it with their own as well as replaced the coax cables that's connected from the outlet to my modem. Today [2/6] I've now experienced a disconnection for 10 mins instead of a mere 1-2 mins prior to this "fix". So I pretty much spent $100 of my money just to get a worse network experience. I, and others in my household, rely on your network 24/7 not just for leisure but also for workand cannot have interruptions this severe. I am now contemplating on reporting this to the FCC the more issues I experience. I've been having issues everyday at the same timeframe with my gigablast. I've never had an issue before but so far it has started on the 2nd week of January to now and it had only worked without issue for two days straight last week.. My network connection would cut off multiple times around 11am-2pm everyday and whenever I ask assistance they would always tell me that they'll send out a tech to check my connection. I've factory reset my modem and router a million times, switched over to another coax port in the house, have tried having a direct connection from the main line to one coax port (no splitter), I've done having direct connection to the modem and all these steps have not resolved the issue. The website says that there are no outages, maintenance, service interruptions whatsoever but there clearly is. It seems Cox isn't as responsive unless it about bill pay. Customer Support would always pull a "let's have a tech come in to check your connection", no my connection isn't the issue, the residents in the vicinity is having the issue andCox doesn't seem to understand that. I've asked multiple times to check the main line that goes in our area but no one is sent to check it. There are multiple reports even on Downdetector of the same issue I'm experiencing.
Since Cox never gives me the internet speeds I pay for, will they go down if I downgrade my service?Title. I pay $100/month for 150 Mbps but never does it get any higher than 25, no matter when I speed test it. I connect straight to the modem via ethernet and can have no other devices and Since my current plan is "up to" 150 mpbs but Cox refuses to provide service close to that, can I just downgrade to the 50 Mbps plan without any change in service, or will they just throttle my internet even more?
- Hello less than user friendly business, Can someone please explain to me why the WiFi.Cox.com site now re directs to Cox.com? I need this site in order to turn on port forwarding. Every time I try to access this site, I get re directed back to here. I’m not going to get into the reasons why I shouldn’t even need this site. Because I should just be able to login to my router and turn on port forwarding that way. Whoops, I guess I did just get into the reasons I shouldn’t need WiFi.Cox.com. Anyway, back to my point. Since you like to make things more difficult, instead of less difficult, and require me to port forward via WiFi.Cox.com. Can you at least please tell me why WiFi.Cox.com is no longer accessible? Less than kind regards, Frustrated customer
- Can you fix your payment page? I click submit and I get a notice showing the payment processed, but it is actually asking me to check a stupid box and I often miss this and there fore it doesn't actually get submitted. This extra step is ridiculous and often makes me late and then accumulate late fees because I miss this stupid last step and think it is paid. A redesign of this process would be great! Or is this on purpose so people think they've paid and now you can charge us a late fee. Wouldn't put this pas cox to be intentional just to get extra $$$$ out of their customers that wish with all their heart they had an option other than COX.
- Cox.e-mail not working for two weeks nows. Outlook had trouble connecting to server at one point, not it connects with outlook but does not download the e-mail . I have to go to web main to do it. At the random times the e-mails are finally downloaded. Please figure out the E-mail Basics, We only ask the simple thing to work from our ISP.
- Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 188.8.131.52 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David
- I have had Cox since I have moved out of my parent's home in 2005, Tried to move but came right back. Every time I have an issue I try to chat but am always sent to the loyalty department. Chat seems to be useless if all they do is give a number to call. And Loyalty really doesn't treat you like they truly care about how long you have been there. I was told when I got my contract last year that HBO would be free the life of my 24 months but this month I have been hit with the $15.99/mo. not only that I have called to cancel several time and was told different things about the cost to cancel. One minute I am told it is $10/mo (12 months remaining = $120) for the remaining months of the contract and then the loyalty dept tells me it will be well over $200 to cancel. I called in like I usually do to see about getting another promotion so my bill doesn't jump and was told there is nothing that could be done, so pretty much pay the $200 and something to cancel plus the bill I owe, or simply shut up and deal with what I am being charged. This was by the same agent in the loyalty dept. I repeatedly stated I do not need the phone or tv, but still no help. Now All I want is the internet and phone which I found with AT&T will only be $60/mo plus tax, but through Cox it will be close to $120/mo which doesn't save me jack when I am or was paying $45 per month for tv phone and internet. TV you are paying for all commercials, have to subscribe to watch any good movies even with HBO there is nothing. I am disgusted in the service. My internet is always slow and frustrates me so much I hate getting on my computer. AT&T service was far better and I had no problems. Now my bill is $190.18 including the HBO that was suppose to be free and I am being told that what I have is the cheapest! Loyalty customer service not for the customers and I remember now why I cancelled the first time.
- Dubious intent is Phishing for Cox user ID's and passwords. BE WARNED Malicious Sender: INFO From: Cox Online [mailto:firstname.lastname@example.org] Sent: Saturday, March 04, 2017 10:26 AM To: Undisclosed-Recipients: Subject: Account Alert Subject line : ACCOUNT ALERT DO NOT CLICK THE LINK !!!! Body of the message: Cox needs to be aware of this and warn their clients of this malicious phishing. Clicking the link will redirect you to a software sniffer that will capture your user name and password and may also install malicious spyware on your computer. I hope this is helpful
- NicholeC is a Cox hore! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at email@example.com. Thank you,