Cox service is making me lose my hair!!!

That **. I had issues with cox last year and it took 4 months for the company to finally get the fix. They tried all the normal drop replacements, wire going into the house,  tried blaming the modem (bran new top of the line), plant work, pole work.. They went to all the neighbors and everyone said they just thought the issue was cox and unplug their modems every night. I mentioned to them when it started APS had been out in the neighborhood doing maintenance on a transformer. After 4 months they finally replaced the amplifier on the pole (even though it looked fine) and 0 issues since. Hang in and work as much as you can by calling in and asking for supervisors and making sure to state you want only the cox people not the contractors. After all said and done, I called into billing and got 4 months credit.